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My Lords, while we are on this subject, is it not the case that our regulators and our consumer rights are letting Britain down, and that we are in what we call rip-off Britain? Do we not need to look at regulation and consumer rights as a whole and come forward with a package to address the problems?
My Lords, while we are on this subject, is it not the case that our regulators and our consumer rights are letting Britain down, and that we are in what we call rip-off Britain? Do we not need to look at regulation and consumer rights as a whole and come forward with a package to address the problems?
My noble friend is absolutely right. As it stands, all consumers are protected under the consumer contracts regulations, which basically allow consumers to have that cooling-off period if they subscribe to a service online. The Act extends that to subscription in person so that consumers will be protected under this legislation.