Through the consultation on Shaping Future Support: The Health and Disability Green Paper, we received over 4,500 written responses and held over 40 consultation events with disabled people, people with health conditions, and their representatives.

We develop and test forms with disabled people and the organisations that represent them, and act on user feedback to improve accessibility.

Following publication of the White Paper, we will continue to work with disabled people and their representatives to ensure their voices remain at the heart of delivering action and how we develop, deliver and reach the important goals set out in our White Paper.

The information requested is not readily available and to provide it would incur disproportionate cost.

AR1s are not identified as ‘late’ in the PIP statistical datasets and there are numerous reasons for return periods to be extended past the original time limit. Obtaining the necessary data would either require a bespoke system data extract, or a manual examination of each individual PIP claim, both of which could only be undertaken at disproportionate cost.

The information requested is not readily available and to provide it would incur disproportionate cost.

AR1s are not identified as ‘late’ in the PIP statistical datasets and there are numerous reasons for return periods to be extended past the original time limit. Obtaining the necessary data would either require a bespoke system data extract, or a manual examination of each individual PIP claim, both of which could only be undertaken at disproportionate cost.

The information requested is not readily available and to provide it would incur disproportionate cost.

AR1s are not identified as ‘late’ in the PIP statistical datasets and there are numerous reasons for return periods to be extended past the original time limit. Obtaining the necessary data would either require a bespoke system data extract, or a manual examination of each individual PIP claim, both of which could only be undertaken at disproportionate cost.

If the AR1 is not returned within the time limit, and the customer has an Additional Support (AS) marker, their claim will be automatically referred to a healthcare professional for an assessment. The claim will not be disallowed for non-return of AR1.

If an AR1 is not returned within the time limit, and AS needs have not been identified, the case will be automatically disallowed, and the PIP system will generate a disallowance notification. The date of disallowance will be the day the decision is made.

It should be noted that claimants who may need more time to complete their form can contact the DWP and a 2-week extension will be granted.

When an AR1 is received late, a notification is produced which prompts a Case Manager (CM) to review the case.

For cases with an AS marker:

- If the case has already been sent to the assessment provider, the AR1 will be forwarded to them so they can include the information provided as part of their recommendation; and

- If the assessment provider has already completed a review, and made a recommendation made on the facts available without an AR1, and the case is now with a CM, the CM will consider the information provided on the AR1 before making their decision.

For cases without an AS marker:

- A CM will review the case, consider good cause for the late receipt of AR1 and contact the claimant if necessary;

- The CM will check to see whether the claimant is vulnerable and/or additional support is required; and

- If the CM accepts good cause they will reinstate the PIP award and the claim will continue on the journey. If not, they will uphold the disallowance action.

The information requested is not readily available and to provide it would incur disproportionate cost.