1-20 of 1,258 results for subject:Complaints
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To ask the Secretary of State for Justice how many complaints were made relating to coroners, coroners offices or inquests in each coroner district in each year since May 2010.
[152766]
To ask the Secretary of State for Justice how many complaints were made relating to coroners, coroners offices or inquests in each coroner district in each year since May 2010.
[152766]
It has not been possible to respond to the hon. Member in the time available before Prorogation.
To ask the Secretary of State for Justice how many complaints the Office for Judicial Complaints has received in relation to coroners in each category of complaint in each year since 2006.
[152975]
To ask the Secretary of State for Justice how many complaints the Office for Judicial Complaints has received in relation to coroners in each category of complaint in each year since 2006.
[152975]
It has not been possible to respond to the hon. Member in the time available before Prorogation.
To ask the Secretary of State for the Home Department how many complaints have been submitted to the Investigatory Powers Tribunal concerning the surveillance of communications data under the Regulation of Investigatory Powers Act 2000 in each year since implementation of that Act; and what proportion of such complaints have...
To ask the Secretary of State for the Home Department how many complaints have been submitted to the Investigatory Powers Tribunal concerning the surveillance of communications data under the Regulation of Investigatory Powers Act 2000 in each year since implementation of that Act; and what proportion of such complaints have...
[holding answer 23 April 2013]: Complaints submitted to the Investigatory Powers Tribunal are in respect of misuses of investigatory powers under the Regulation of Investigatory Powers Act 2000 by those bodies approved to use such powers. No breakdown exists of complaint by type of investigative power.
Although the tribunal is not obliged by statute to report on its activities, it has generally published statistics on the number of complaints submitted. The most recent information regarding the number of complaints made to the tribunal is set out in its Statistical Report for 2011, which contains the number of complaints made annually since 2001. This states that, in 2011, the tribunal received a total of 180 complaints. I will place a copy of this report in the Library of the House, however it is also available at:
http://www.ipt-uk.com/docs/20120710-2011StatReportFinal.pdf
To ask the Attorney-General whether he has appointed an independent assessor of complaints made about the Crown Prosecution Service.
[153103]
To ask the Attorney-General whether he has appointed an independent assessor of complaints made about the Crown Prosecution Service.
[153103]
The Crown Prosecution Service (CPS) is in the process of appointing an Independent Assessor of Complaints who will provide independent scrutiny of non-legal complaints from victims and witnesses against the CPS. This appointment supports the CPS' commitment to increasing public assurance and confidence in the service that it provides.
To ask the Secretary of State for Energy and Climate Change whether his Department keeps central records of complaints about (a) audible and (b) sub-sonic low frequency noise from onshore wind turbines in the UK.
[153080]
To ask the Secretary of State for Energy and Climate Change whether his Department keeps central records of complaints about (a) audible and (b) sub-sonic low frequency noise from onshore wind turbines in the UK.
[153080]
DECC does not keep a record of noise complaints about onshore wind turbines. Noise disturbance is a matter for local authorities.
To ask the Chancellor of the Exchequer what steps he is taking to ensure that complaints and queries from businesses to HM Revenue and Customs can be made easily and quickly via email.
[153196]
To ask the Chancellor of the Exchequer what steps he is taking to ensure that complaints and queries from businesses to HM Revenue and Customs can be made easily and quickly via email.
[153196]
HMRC has over 100 electronic contact services available to customers that offer a structured and secure means of communicating with HMRC through its website and we are looking at doing even more.
In the autumn statement HMRC announced it will allow small business customers to access their tax accounts, transact and interact with HMRC using secure digital channels. HMRC is designing the service in such a way that the majority of customers’ needs can be met easily, quickly and simply without recourse to costly communication channels. As such HMRC has completed a ‘use of email’ pilot with Large and Complex customers (ie those with £30 million+ turnover or 250+ staff) using existing HMRC technology and capability which proved very successful. Email is now being used in our day to day processes with these types of customers and the fully redesigned service will go live in April 14.
HMRC is also developing an eMail Strategy and it is anticipated that this will be delivered during 2013-14 with a supporting implementation plan to integrate eMail use into HMRC for its customers.
To ask the Secretary of State for Education how many complaints have been made to his Department about breaches of the civil service code by academy brokers.
[149523]
To ask the Secretary of State for Education how many complaints have been made to his Department about breaches of the civil service code by academy brokers.
[149523]
There have been six formal written complaints made to the Department about named academy brokers in the last 12 months.
To ask the Secretary of State for Defence what assessment he has made of the number of service complaints being completed by internal systems within 24 weeks; and if he will make a statement.
[152392]
To ask the Secretary of State for Defence what assessment he has made of the number of service complaints being completed by internal systems within 24 weeks; and if he will make a statement.
[152392]
From January 2013, the Ministry of Defence (MOD) brought in new bi-monthly reporting arrangements for updating the Service Complaints Commissioner on progress against the new timeline of 24 weeks.
From the end of June onwards, these reports will enable the MOD to build up a full picture of our performance against the 24 week timeline for those complaints submitted since January.
To ask the Secretary of State for Defence if he will provide service personnel who make complaints relating to unfair discharge with access to independent scrutiny of their complaints; and if he will make a statement.
[152393]
To ask the Secretary of State for Defence if he will provide service personnel who make complaints relating to unfair discharge with access to independent scrutiny of their complaints; and if he will make a statement.
[152393]
The provision of an independent scrutineer for service personnel who make complaints relating to unfair discharge was the subject of a recommendation in the Service Complaints Commissioner's Annual Report 2012. The Ministry of Defence is considering the report carefully and will be responding shortly.
(3) what consideration he has given to establishing a provision for whistleblowers to make service complaints; and if he will make a statement.
[153125]
Mrs Moon:
(3) what consideration he has given to establishing a provision for whistleblowers to make service complaints; and if he will make a statement.
[153125]
Mrs Moon:
These issues were the subject of recommendations in the Service Complaints Commissioner's Annual Report 2012. The Ministry of Defence is considering the report carefully and will be responding shortly.
To ask the Secretary of State for Energy and Climate Change what the average waiting time is for a response to complaints regarding the Microrenewables Certification Scheme.
[153473]
To ask the Secretary of State for Energy and Climate Change what the average waiting time is for a response to complaints regarding the Microrenewables Certification Scheme.
[153473]
Under the Microgeneration Certification Scheme (MCS) complaints will be related to product performance, installation or mis-selling. In general the MCS complaints process requires complaints to be acknowledged within seven working days of receipt or 24 hours where consumers do not have an operational heating system.
For the period 1 August 2012 to 12 April 2013 the MCS Licensee received 211 complaints relating to technical issues and the REAL Consumer Code received 1224 complaints in 2012 relating to mis-selling. Some complaints go to both REAL and MCS and in some cases complaints are handled by Certification Bodies. On average it takes 10 weeks to resolve a complaint.
My honourable friend the Minister of State for Employment Relations and Consumers Affairs (Jo Swinson) has today made the following Statement.
The UK has opted in to the proposal for a directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC)...
My honourable friend the Minister of State for Employment Relations and Consumers Affairs (Jo Swinson) has today made the following Statement.
The UK has opted in to the proposal for a directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC)...
The UK has opted in to the proposal for a directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending regulation (EC) No 2006/2004 and directive 2009/22/EC (directive on consumer ADR).
The directive contains a provision which imposes a civil judicial co-operation obligation...
The UK has opted in to the proposal for a directive of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending regulation (EC) No 2006/2004 and directive 2009/22/EC (directive on consumer ADR).
The directive contains a provision which imposes a civil judicial co-operation obligation...
To ask the Attorney-General if he will take steps to introduce a complaints procedure for matters relating to the work of the Law Officers' Departments and the public bodies for which they are responsible that provides for an independent investigation for the purposes of promoting accountability to the general public.
[152143]
To ask the Attorney-General if he will take steps to introduce a complaints procedure for matters relating to the work of the Law Officers' Departments and the public bodies for which they are responsible that provides for an independent investigation for the purposes of promoting accountability to the general public.
[152143]
The Crown Prosecution Service (CPS) is in the process of appointing an Independent Assessor of Complaints who will provide independent scrutiny of non-legal complaints from victims and witnesses against the CPS. This appointment supports the CPS' commitment to increasing public assurance and confidence in the service that it provides.
The CPS and Serious Fraud Office (SFO) are answerable in the courts in respect of prosecutorial decisions.
In addition HM Crown Prosecution Service Inspectorate (HMCPSI) undertakes regular independent inspection and assessment of the CPS prosecution services, with the aim of improving its effectiveness and efficiency. I have already announced to Parliament my intention to widen the remit of HMCPSI to cover the operations of the Serious Fraud Office.
The Treasury Solicitor's Departments (TSol) main role is to provide legal services to Government Departments and other publicly funded bodies in England and Wales
and is ultimately accountable to the courts for the quality of its work. The parliamentary and health service ombudsman also provides independent scrutiny of TSol’s handling of complaints.
To ask the Secretary of State for Health how many complaints there have been to date to the Medicines and Healthcare Products Regulatory Agency about the use of (a) TVT, TVT-O and TOT medical devices and (b) other medical devices using surgical polypropylene synthetic mesh.
[152758]
To ask the Secretary of State for Health how many complaints there have been to date to the Medicines and Healthcare Products Regulatory Agency about the use of (a) TVT, TVT-O and TOT medical devices and (b) other medical devices using surgical polypropylene synthetic mesh.
[152758]
Departmental and Medicines and Healthcare products Regulatory Agency records indicate that to date there have been 24 items of correspondence complaining about the use of TVT, TVT-O and TOT medical devices and three relating to other medical devices using surgical polypropylene synthetic mesh.
My Lords, in moving Motion B1, I start with an extraordinarily warm welcome for government Amendment 2B. There is absolutely no doubt that, late conversion though it may have been by the Government to the arguments of our Benches and of this House, it is a most important and welcome...
My Lords, in moving Motion B1, I start with an extraordinarily warm welcome for government Amendment 2B. There is absolutely no doubt that, late conversion though it may have been by the Government to the arguments of our Benches and of this House, it is a most important and welcome...
To ask the Secretary of State for Energy and Climate Change to which organisations complaints about door-to-door selling of Green Deal packages are directed; and how many complaints have been made to date.
[152207]
To ask the Secretary of State for Energy and Climate Change to which organisations complaints about door-to-door selling of Green Deal packages are directed; and how many complaints have been made to date.
[152207]
Complaints relating to door step selling of Green Deal products, as for any other, are directed to the relevant local authority Trading Standards Service. Neither DECC nor the Green Deal Oversight and Registration Body (ORB) have received any formal complaints to date, nor have any been passed to DECC or the ORB by any Trading Standards Service.