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To ask the Secretary of State for Business, Innovation and Skills, whether his Department plans to respond formally to (a) the recommendations relating to corporate dishonesty and regulatory failure and (b) other recommendations in the report of the All Party Parliamentary Group on Scottish Power Cashback Mis-selling, published on 20...
To ask the Secretary of State for Business, Innovation and Skills, whether his Department plans to respond formally to (a) the recommendations relating to corporate dishonesty and regulatory failure and (b) other recommendations in the report of the All Party Parliamentary Group on Scottish Power Cashback Mis-selling, published on 20...
The Government notes the APPG’s report on Scottish Power and the PowerPlan Cashback Promise.
Two investigations have already been undertaken into the ‘cashback companies’ and Scottish Power. The first in 2002 was by the Office of Fair Trading, which made recommendations concerning the rules for customers to claim cashback and which the companies implemented. The second, in 2004, was by the Department of Trade and Industry under s447 of the Companies Act 1985. This investigation is confidential, and the findings are prevented by law from publication.
However it was concluded that there were no grounds for taking further action either against the companies, Scottish Power or the directors involved. This was reviewed again in 2014 when reports were received from the liquidators of the companies, but the position did not change. I can confirm that no new s447 investigation will be taking place.
The Government has no power to determine liability in this case and has no legal standing to intervene in what is a commercial claim by the liquidator of a limited company against Scottish Power. The liquidation of the companies involved in the scheme is still under way, and the creditors of those companies will receive reports from the liquidators if they are to be paid further dividends.
On a point of order, Mr Speaker. I have noticed that a former Member of this House, Dr Bob Spink, has described himself on a number of occasions, both in print and on his website, as a former Minister. I have checked with parliamentary colleagues who served with him at...
On a point of order, Mr Speaker. I have noticed that a former Member of this House, Dr Bob Spink, has described himself on a number of occasions, both in print and on his website, as a former Minister. I have checked with parliamentary colleagues who served with him at...
To ask the Secretary of State for Energy and Climate Change, what representations she has received on accusations of mis-selling by Home Energy and Lifestyle Management.
To ask the Secretary of State for Energy and Climate Change, what representations she has received on accusations of mis-selling by Home Energy and Lifestyle Management.
It is not appropriate for me to comment on specific allegations against individual firms. However, I can confirm that in November 2015, acting on information passed to DECC by the Green Deal Ombudsman, I imposed a financial penalty against Home Energy and Lifestyle Management for breaches of the Green Deal Code of Practice related to mis-selling of credit agreements, the obligation under the Code of Practice to act honestly and fairly towards consumers, and the obligation to encourage consumers to obtain alternative quotes. Companies participating in various DECC schemes are expected to adhere to high standards including, where appropriate, those laid out in the Green Deal Code of Practice and the requirements of the Microgeneration Certification Scheme. For firms that are authorised Green Deal Providers, consumers may complain to the Green Deal Ombudsman (where the firm is unable to resolve their complaint), and the Green Deal Oversight and Registration Body also monitor issues raised involving authorised participants. DECC Officials also work closely with other regulators with an interest in firms working under DECC schemes.
In the summer of 2015, I established the Every Home Matters review, which contains a strong focus on consumers, and I look forward to receiving the recommendations from this in the coming months.
Lords motion to consider. Agreed to on question.
Lords motion to consider. Agreed to on question.
My Lords, I shall also speak to the draft Register of Companies and Applications for Striking Off (Amendment) Regulations 2016. The aim of both sets of regulations is to provide new procedures to protect innocent parties where information on the public register about a company’s registered office address, or about...
My Lords, I shall also speak to the draft Register of Companies and Applications for Striking Off (Amendment) Regulations 2016. The aim of both sets of regulations is to provide new procedures to protect innocent parties where information on the public register about a company’s registered office address, or about...
My Lords, I am grateful to the noble Earl for his introduction. These are not contentious issues and I do not intend to hold up the debate for long, particularly as we are ready to go on to the next debate, my noble friend Lady Sherlock having arrived—she was worried...
My Lords, I am grateful to the noble Earl for his introduction. These are not contentious issues and I do not intend to hold up the debate for long, particularly as we are ready to go on to the next debate, my noble friend Lady Sherlock having arrived—she was worried...
My Lords, I thank the noble Lord, Lord Stevenson, for his contribution.
On the issue of companies referring applications to the courts, I can say that in the vast majority of cases the registrar will be able to make a decision quickly and easily. The regulations allow the registrar to rely...
My Lords, I thank the noble Lord, Lord Stevenson, for his contribution.
On the issue of companies referring applications to the courts, I can say that in the vast majority of cases the registrar will be able to make a decision quickly and easily. The regulations allow the registrar to rely...
Motion that this House has considered competition in the UK energy market. Agreed to on question.
Motion that this House has considered competition in the UK energy market. Agreed to on question.
I beg to move,
That this House has considered competition in the UK energy market.
It is a pleasure to serve under your chairmanship for the first time, Mr Percy. Energy prices and the challenges facing the energy market—perhaps the failure of the energy market—are issues that have vexed consecutive Governments for...
I beg to move,
That this House has considered competition in the UK energy market.
It is a pleasure to serve under your chairmanship for the first time, Mr Percy. Energy prices and the challenges facing the energy market—perhaps the failure of the energy market—are issues that have vexed consecutive Governments for...
My hon. Friend is making an important contribution and I congratulate him on securing the debate. I understand about the failings in the aggregator and price comparison sites sector, which we need to be aware of, but competition in
the energy market has made some progress. In 2010, 99% of...
My hon. Friend is making an important contribution and I congratulate him on securing the debate. I understand about the failings in the aggregator and price comparison sites sector, which we need to be aware of, but competition in
the energy market has made some progress. In 2010, 99% of...
There has been progress, but it has been among empowered consumers. The most vulnerable consumers—such as people on fixed incomes, pensioners and those who live in the poorest housing, are unemployed, have mental illness and people who are sometimes the least able to advocate for themselves—might not even have engaged...
There has been progress, but it has been among empowered consumers. The most vulnerable consumers—such as people on fixed incomes, pensioners and those who live in the poorest housing, are unemployed, have mental illness and people who are sometimes the least able to advocate for themselves—might not even have engaged...
I do not want to be an apologist for the big six, but there is something about the subject that I always find intriguing. We have heard mention of “market failure”—another term for a cartel, frankly—but why have the big six not been able to turn their cartel into profits?...
I do not want to be an apologist for the big six, but there is something about the subject that I always find intriguing. We have heard mention of “market failure”—another term for a cartel, frankly—but why have the big six not been able to turn their cartel into profits?...
I assume that the inflated energy tariffs are benefiting the shareholders in a number of those companies, because the companies are certainly not passing the reductions in their costs on to the consumer. If we want to restore trust in the energy market, they need to do so. Some of...
I assume that the inflated energy tariffs are benefiting the shareholders in a number of those companies, because the companies are certainly not passing the reductions in their costs on to the consumer. If we want to restore trust in the energy market, they need to do so. Some of...
My hon. Friend is of course right: we must have more switching—we are all behind that—and we must make the market work better. My point, however, is that shareholders do not appear to be benefiting. Npower lost £100 million in the UK, and others have not made a great deal...
My hon. Friend is of course right: we must have more switching—we are all behind that—and we must make the market work better. My point, however, is that shareholders do not appear to be benefiting. Npower lost £100 million in the UK, and others have not made a great deal...
The Front Benchers can speculate why the benefits of the reductions in costs for the energy suppliers are not being passed on to consumers, because they are clearly not being. The money is going somewhere, but not to consumers’ pockets. If we genuinely want to have an energy market that...
The Front Benchers can speculate why the benefits of the reductions in costs for the energy suppliers are not being passed on to consumers, because they are clearly not being. The money is going somewhere, but not to consumers’ pockets. If we genuinely want to have an energy market that...
I was in conversation with Npower today, because it is a major employer in my constituency and I had concerns about the job losses that were announced. Npower told me that, in effect, the industry is running on a profit margin of about 4% to 5%; by comparison, Tesco and...
I was in conversation with Npower today, because it is a major employer in my constituency and I had concerns about the job losses that were announced. Npower told me that, in effect, the industry is running on a profit margin of about 4% to 5%; by comparison, Tesco and...
My hon. Friend is right. Indeed, I have raised that point. You quite rightly kicked off the debate a little earlier than we had anticipated, Mr Percy, because the previous debate came to an early end, and in my opening remarks I alluded to exactly that point in relation to...
My hon. Friend is right. Indeed, I have raised that point. You quite rightly kicked off the debate a little earlier than we had anticipated, Mr Percy, because the previous debate came to an early end, and in my opening remarks I alluded to exactly that point in relation to...
My point related more to prepayment meters, which are topped up at shops or other retailers, but people find that they go into emergency credit and end up paying far more for their energy. My hon. Friend is making some valuable points, but I wonder whether there is an acute...
My point related more to prepayment meters, which are topped up at shops or other retailers, but people find that they go into emergency credit and end up paying far more for their energy. My hon. Friend is making some valuable points, but I wonder whether there is an acute...
My hon. Friend is right to make that point about pre-payment meters. In that situation we are often dealing with some of the poorest energy consumers who can least afford to pay, but who pay a lot more for their energy as a result of those meters. I am sure...
My hon. Friend is right to make that point about pre-payment meters. In that situation we are often dealing with some of the poorest energy consumers who can least afford to pay, but who pay a lot more for their energy as a result of those meters. I am sure...