1-15 of 15 results for subject:Utilities
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My Lords, we begin further deliberation on this important Bill with what your Lordships will be pleased to hear is likely to be a short debate begun with an even shorter speech by me from the Opposition Benches in moving Amendment 54. It deals with Clause 8, which concerns self-build...
My Lords, we begin further deliberation on this important Bill with what your Lordships will be pleased to hear is likely to be a short debate begun with an even shorter speech by me from the Opposition Benches in moving Amendment 54. It deals with Clause 8, which concerns self-build...
To ask the Secretary of State for Energy and Climate Change, with reference to the Which? 2016 energy satisfaction survey, what steps she is taking to ensure the big six energy companies improve their customer service as well as reduce their prices.
To ask the Secretary of State for Energy and Climate Change, with reference to the Which? 2016 energy satisfaction survey, what steps she is taking to ensure the big six energy companies improve their customer service as well as reduce their prices.
It is important we have a vibrant, dynamic competitive energy market where energy companies work hard to attract customers though customer service as well as price. There are now 31 independent suppliers in the domestic retail energy market, up from 7 in 2010. Switching from a standard tariff to the best fixed, direct debit deal on the market, many people could save around £200 – and some could save more. During 2015, 3.8 million domestic customers switched electricity supplier and 2.8 million customers switched gas supplier.
The Competition and Markets Authority are nearing the end of their enquiry into the energy markets. We are determined to do whatever it takes to ensure markets work well for consumers.
In the meantime, the Department will be working with Ofgem, the Ombudsman Service and Citizens Advice to make sure that the consumer complaints services are working for consumers and identifying systemic industry wide problems to improve customer service.
To ask the Secretary of State for Communities and Local Government, what statutory obligations are placed on local authorities to have an accurate assessment of the (a) capacity, (b) location and (c) other aspects of local utility infrastructure.
To ask the Secretary of State for Communities and Local Government, what statutory obligations are placed on local authorities to have an accurate assessment of the (a) capacity, (b) location and (c) other aspects of local utility infrastructure.
The National Planning Policy Framework is clear that local planning authorities should work with other authorities and providers to assess the quality and capacity of infrastructure, and its ability to meet forecast demands.
To ask the Secretary of State for Business, Innovation and Skills, what steps he is taking to encourage competition and switching between providers in consumer markets.
To ask the Secretary of State for Business, Innovation and Skills, what steps he is taking to encourage competition and switching between providers in consumer markets.
The Government is determined to encourage more consumers to vote with their feet in key markets like energy, banking and telecoms. We are currently conducting a Call for Evidence on a set of six “switching principles”. Once fully implemented, these will make the process quicker and easier for consumers.
That this House welcomes World Toilet Day 2015 which falls on 19 November; is concerned that 2.5 billion people are without access to basic sanitation and that 700 million people are without access to safe water globally; recognises the centrality of water, sanitation and hygiene to progress on other key development areas such as health, education and nutrition; acknowledges that two per cent of UK bilateral aid budget is spent on water, sanitation and hygiene; notes that independent polling from May 2015 shows that both MPs and the general public thinks that this amount is and should be far higher; further welcomes that the Government has signed the new global framework including Goal 6 on universal access to water and sanitation by 2030; and calls on the Government to fulfil this commitment by prioritising water, sanitation and hygiene.
That this House welcomes World Toilet Day 2015 which falls on 19 November; is concerned that 2.5 billion people are without access to basic sanitation and that 700 million people are without access to safe water globally; recognises the centrality of water, sanitation and hygiene to progress on other key...
To ask the Minister for Women and Equalities, what assessment her Department has made on accessibility of utilities bills for (a) people with disabilities and (b) elderly people.
To ask the Minister for Women and Equalities, what assessment her Department has made on accessibility of utilities bills for (a) people with disabilities and (b) elderly people.
The Equality Act 2010 protects service users from discrimination on a number of grounds, including disability and age. In the case of disability, it also requires providers of services to make reasonable adjustments for customers who require them. The government has recently published a memorandum to the Act, on post-legislative scrutiny. A link to the memorandum can be found here:
May we have a debate on the co-ordination and efficiency of roadworks undertaken by the utilities? At the moment, Stafford is often brought almost to a standstill by necessary work that is not being done in the most efficient and effective manner.
May we have a debate on the co-ordination and efficiency of roadworks undertaken by the utilities? At the moment, Stafford is often brought almost to a standstill by necessary work that is not being done in the most efficient and effective manner.
I have every sympathy with my hon. Friend. I know that the Secretary of State for Transport has taken a lot of interest in that subject. The issue involves not just that point, but the quality of repairs. We as a House should always say to utility companies that when...
I have every sympathy with my hon. Friend. I know that the Secretary of State for Transport has taken a lot of interest in that subject. The issue involves not just that point, but the quality of repairs. We as a House should always say to utility companies that when...
That this House welcomes the establishment of Our Power Energy, the first UK energy company to operate on a non-profit distribution basis, which hopes to reduce bills to customers by as much as 10 per cent; recognises that Our Power Energy has been founded by 35 organisations, including many of Scotland's housing associations, and has been supported by £2.5 million from the Scottish Government and a further £1 million from Social Investment Scotland; and, given that fuel poverty currently sits at its highest level in a decade and energy bills have risen by seven per cent between 2012 and 2013, looks forward to Our Power Energy starting to trade later this year in direct competition with the Big Six energy suppliers.
That this House welcomes the establishment of Our Power Energy, the first UK energy company to operate on a non-profit distribution basis, which hopes to reduce bills to customers by as much as 10 per cent; recognises that Our Power Energy has been founded by 35 organisations, including many of...
That this House welcomes the inclusion of two pumped storage projects, SSE's Coire Glas, up to 30 gigawatt hours storage potential, and Scottish Power's Cruachan II upgrade, up to 7.2 gigawatt hours additional storage potential, in the European Network of Transmission System Operators for Electricity's draft Ten Year Network Development Plan for 2016; notes that their inclusion will allow for the projects to be considered by the European Commission for inclusion on the EU's Project for Common Interest list of projects of significant cross-border importance; further notes that there is currently no supportive long-term public policy and regulatory framework in the UK to enable final investment decisions for large-scale storage projects to be taken; and calls on the Government to recognise the benefits that hydro pumped storage could provide to the British electricity system, by providing an investment framework that could allow Coire Glas to become the first hydro pumped storage project to be built in over 30 years in the UK which, alongside an upgrade to Cruachan, would more than double the large-scale energy storage capacity currently available on the system.
That this House welcomes the inclusion of two pumped storage projects, SSE's Coire Glas, up to 30 gigawatt hours storage potential, and Scottish Power's Cruachan II upgrade, up to 7.2 gigawatt hours additional storage potential, in the European Network of Transmission System Operators for Electricity's draft Ten Year Network Development...
That this House welcomes the work of the Keep Me Posted campaign which believes that all consumers should have the right to choose how they receive bills and statements, whether on paper or online, from service providers including utility companies and banks without financial penalty; notes that approximately 18 million consumers who do not have access to the internet or have basic digital skills are unfairly disadvantaged by service providers that do not offer them this choice; welcomes the support of 78 charities, consumers groups, trades unions and businesses championing the campaign's aims; further welcomes to date the four service providers, Yorkshire Water, Wessex Water, Welsh Water and Principality Building Society, who have pledged to protect 10 million consumers' right to choose without penalty how they receive bills and statements; and calls on other service providers also to offer consumers the choice of how they receive their bills and statements.
That this House welcomes the work of the Keep Me Posted campaign which believes that all consumers should have the right to choose how they receive bills and statements, whether on paper or online, from service providers including utility companies and banks without financial penalty; notes that approximately 18 million...
That this House notes the recent Ofgem report calling on all energy suppliers to treat prepayment meter (PPM) customers fairly; further notes that households need more support in switching to different tariffs and method of supply; believes that companies should abolish the charge for installing PPMs as this adds to debt and investigate the best way to establish a price to beat so that consumers can trust the price they pay is fair; further notes that energy companies apply through the courts for warrants to transfer customers with fuel debt on to PPMs, the very people who are least able to afford high tariffs; further believes that meters should not be routinely used to pay off debt as this leads to self-disconnection; further believes that stronger safeguards are required for the issue of warrants and the authority forcibly to install PPMs where households include vulnerable children or adults; and further notes that the expansion of smart meters into homes presents safeguarding challenges to avoid homes being put at risk of disconnection by a simple click of a mouse.
That this House notes the recent Ofgem report calling on all energy suppliers to treat prepayment meter (PPM) customers fairly; further notes that households need more support in switching to different tariffs and method of supply; believes that companies should abolish the charge for installing PPMs as this adds to...
That this House notes the disproportionate costs incurred mainly by poorer households who pay for their gas and electricity using a prepayment meter; has concerns about the adverse impact of these costs on such households' ability to buy and cook food; acknowledges examples of good practice by individual energy suppliers to address this issue; and calls on Ofgem and energy suppliers to initiate a New Deal on Prepayment Meters, under which each supplier proceeds as soon as possible with Smart Pay As You Go Meters for their poorest customers, publishes the additional costs incurred on supplying and maintaining each prepayment meter, abolishes fees for the installation and termination of a prepayment meter, provides two-week credit tokens to households relying on food parcels and who cannot afford to top up their prepayment meter, and offers rebates to prepayment customers caught out by the standing charge on their meter over the summer months.
That this House notes the disproportionate costs incurred mainly by poorer households who pay for their gas and electricity using a prepayment meter; has concerns about the adverse impact of these costs on such households' ability to buy and cook food; acknowledges examples of good practice by individual energy suppliers...