1-14 of 14 results for subject:ACAS
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To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department has plans to make (a) the Advisory, Conciliation and Arbitration Service and (b) other services more accessible for non-English speaking workers.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department has plans to make (a) the Advisory, Conciliation and Arbitration Service and (b) other services more accessible for non-English speaking workers.
Acas has a contractual relationship with ‘The Big Word’ to provide translation services. This commenced in July 2017 following the end of a contract with a previous provider. Acas are contacted by customers who require a translation service approximately 536 times per month, and the majority of these contacts are customers phoning their employment law Helpline for advice. Acas are supplied by ‘The Big Word’ with translators which cover many languages with Polish being the most popular, though they have used translators who are able to speak less common languages such as Turkmen.
The Employment Agency Standards Inspectorate, based in BEIS, provides support direct to agency workers and also offers translation facilities through ‘the Big Word’.
To ask Her Majesty's Government, further to the answer by Lord Keen of Elie on 26 April in relation to the backlog in Employment Tribunal cases, what action they are taking in relation to the staffing of Advisory, Conciliation and Arbitration Service offices in the light of the difficulties experienced in...
To ask Her Majesty's Government, further to the answer by Lord Keen of Elie on 26 April in relation to the backlog in Employment Tribunal cases, what action they are taking in relation to the staffing of Advisory, Conciliation and Arbitration Service offices in the light of the difficulties experienced in...
Acas has recruited additional conciliators and has plans to further increase its conciliation workforce in the coming months.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of staff morale in the Advisory, Conciliation and Arbitration Service.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of staff morale in the Advisory, Conciliation and Arbitration Service.
My rt. hon. Friend the Secretary of State for Business, Energy and Industrial Strategy has not undertaken an assessment of staff morale in the Advisory, Conciliation and Arbitration Service (Acas).
Acas staff complete the annual Civil Service People Survey and the 2017 survey provides the latest indicator of staff morale. Acas maintained an overall engagement score equal to the median score for the Civil Service.
To ask the Secretary of State for Business, Energy and Industrial Strategy, (a) how many calls the ACAS helpline received and (b) what the budget was for ACAS Helpline Services in 2017-18.
To ask the Secretary of State for Business, Energy and Industrial Strategy, (a) how many calls the ACAS helpline received and (b) what the budget was for ACAS Helpline Services in 2017-18.
a) The Acas Helpline received 755,755 calls in 2017/18.
b) The Acas Helpline is not managed through a separately allocated budget. In 2017/18 the estimated cost of the Helpline was £6.3m in terms of Salaries and General Admin Expenditure.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the (a) Government funding, (b) annual spending and (c) total staff head count was for ACAS in each financial year since 2010.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the (a) Government funding, (b) annual spending and (c) total staff head count was for ACAS in each financial year since 2010.
The table below summarises Acas’ annual funding, spending and Full Time Equivalent (FTE) head count since 2010.
Government Funding (£'000) | Annual Spend (£'000) | Head Count (FTE) | |
2010-11 | 47,200 | 52,665 | 876 |
2011-12 | 48,009 | 51,044 | 827 |
2012-13 | 46,450 | 51,329 | 787 |
2013-14 | 45,800 | 49,888 | 787 |
2014-15 | 44,240 | 51,037 | 784 |
2015-16 | 45,050 | 51,122 | 782 |
2016-17 | 44,900 | 49,296 | 758 |
The majority of ACAS’ funding is through Grant in Aid from the Department for Business, Energy and Industrial Strategy. ACAS also charges customers in order to recover costs for some of its services. Information for 2017/18 will be available from July on completion of the annual report and account.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many referrals were made to enforcement agencies from the ACAS helpline in (a) 2016-17 and (b) 2017-18.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many referrals were made to enforcement agencies from the ACAS helpline in (a) 2016-17 and (b) 2017-18.
a) In 2016/17 Acas Helpline advisers made 2,648 referrals to enforcement agencies.
b) In 2017/18 Acas Helpline advisers made 2,353 referrals to enforcement agencies.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many cases of migrants working undocumented were (a) found and closed and (b) passed from Acas to Immigration Enforcement in each of the last five years.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many cases of migrants working undocumented were (a) found and closed and (b) passed from Acas to Immigration Enforcement in each of the last five years.
The Department for Business, Energy and Industrial Strategy does not collect data on how many migrants are working undocumented in the UK.
Acas does not make referrals from their individual conciliation service to Immigration Enforcement.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether Acas is permitted to mediate for undocumented workers in the UK.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether Acas is permitted to mediate for undocumented workers in the UK.
Acas has a statutory duty to seek to resolve individual workplace disputes. In seeking to resolve such disputes between employees and employers, Acas’ role is an impartial one.
Acas does not collect data to identify if claimants are undocumented workers.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what funding has been provided from the public purse to Acas for its helpline in each of the last five years; and how many workers were assisted by Acas in that same period.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what funding has been provided from the public purse to Acas for its helpline in each of the last five years; and how many workers were assisted by Acas in that same period.
The funding for the Acas Helpline over the last 5 financial years is:
- 2016/17 £14,162,000
- 2015/16 £13,748,000
- 2014/15 £13,191,000
- 2013/14 £13,697,000
- 2012/13 £14,512,000
The table below outlines the number of calls, pre-recorded advice sessions, webchats and Helpline Online advice sessions made over the past 5 years. Due to the confidential nature of the Acas Helpline advice is provided anonymously and no records are retained to identify customers who call more than once.
Current data shows 82% of calls to the Acas Helpline were made by employees or workers.
The number of contacts with Helpline Services during the same 5 years is as follows:
Helpline Service | 2016-17 | 2015-16 | 2014-15 | 2013-14 | 2012-13 |
Helpline advice is available over the telephone or online via acas.org.uk/helpline | |||||
Voice calls answered | |||||
Helpline advice delivered over the telephone. | 886,929 | 943,610 | 903,679 | 895,748 | 928,995 |
Pre-recorded advice sessions | |||||
Helpline callers can select pre-recorded advice regarding Minimum Wage, Holidays or Wage Deductions before being connected to an adviser. | 27,000 | 25,487 | 22,527 | 25,550 | 25,664 |
Helpline Online sessions | |||||
Helpline Online is an interactive database of frequently asked questions written by Helpline advisers. | 508,318 | 509,103 | 531,712 | 313,415 | 810 |
Webchat Sessions | |||||
Webchat allows real time text-based conversation with Helpline advisers. | 2,688 | 4,099 | 2,672 | n/a | n/a |
Total Contacts | 1,424,935 | 1,482,299 | 1,460,590 | 1,234,713 | 955,469 |
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether Acas is permitted to mediate for workers who are working undocumented in the UK.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether Acas is permitted to mediate for workers who are working undocumented in the UK.
That this House notes the Advisory, Consiliation and Arbitration Service (ACAS) Transformation Programme which was established in October 2016 to digitalise services provided by ACAS to attract younger people and to better meet the needs of customers; believes that the transformation programme threatens the services ACAS currently provides to the public as well as the employment of over 340 staff; further believes that the programme is not driven by budget reductions nor by its sponsor Department, BEIS, and that the speed of change is entirely within the control of ACAS; understands that the programme will lead to the closure of 7 out of 11 advice lines, the loss of free employment advice, job cuts due to office closures and a negative impact on deprived areas where some offices are based; regrets that ACAS, an organisation whose role is to avoid disputes between employers and their workforce, did not consult with the recognised trade union PCS; is firmly of the opinion that ACAS provides a vital service for all members of the public and at a time of change and uncertainty within Government, the need for this service is greater than ever before; and therefore calls on the Government to request that ACAS review the Transformation Programme and fully consult with staff representatives to ensure that the full range of services remain available to all and that job security is secured for those specialists working within ACAS for the foreseeable future.
That this House notes the Advisory, Consiliation and Arbitration Service (ACAS) Transformation Programme which was established in October 2016 to digitalise services provided by ACAS to attract younger people and to better meet the needs of customers; believes that the transformation programme threatens the services ACAS currently provides to the...