Agreed to on question.

Agreed to on question.

The subject of the debate is post office services in Edinburgh West. Although it is about my constituency, the problem could just as easily apply to many constituencies throughout the country. Indeed, I have not spoken to a single Member who has not said that their constituency faces the same...

The subject of the debate is post office services in Edinburgh West. Although it is about my constituency, the problem could just as easily apply to many constituencies throughout the country. Indeed, I have not spoken to a single Member who has not said that their constituency faces the same...

I commend the hon. Lady for bringing this matter forward. Last week, the parliamentary group of the Democratic Unionist party met the Northern Ireland sub-postmasters association. Every one of those issues that she mentions were discussed with us. We were told that those opportunities were no longer available in the...

I commend the hon. Lady for bringing this matter forward. Last week, the parliamentary group of the Democratic Unionist party met the Northern Ireland sub-postmasters association. Every one of those issues that she mentions were discussed with us. We were told that those opportunities were no longer available in the...

The hon. Member makes a very good point. These were all vital services. Not so very long ago, post offices were central to communities up and down the country. They also provided some of the most spectacular examples of architecture, and they dominated our town centres. The local post office...

The hon. Member makes a very good point. These were all vital services. Not so very long ago, post offices were central to communities up and down the country. They also provided some of the most spectacular examples of architecture, and they dominated our town centres. The local post office...

The hon. Lady makes an excellent point. This is a truly national problem, which unfortunately affects the whole of the UK. Indeed, there is also a related problem of postal deliveries not appearing on time, which is having a huge effect on many residents. I have had closures of post...

The hon. Lady makes an excellent point. This is a truly national problem, which unfortunately affects the whole of the UK. Indeed, there is also a related problem of postal deliveries not appearing on time, which is having a huge effect on many residents. I have had closures of post...

That is a good point. The national service is being undermined. As the hon. Member mentioned, deliveries are not being made. Moreover, one third of rural post offices are now only part-time outreach services, open for an average of five and a half hours. It is not the service that...

That is a good point. The national service is being undermined. As the hon. Member mentioned, deliveries are not being made. Moreover, one third of rural post offices are now only part-time outreach services, open for an average of five and a half hours. It is not the service that...

I would like to share with my hon. Friend a short quote from a letter that a constituent of mine wrote to me about the reduction of Driver and Vehicle Licensing Agency and other Government services at post office branches. He said:

“Having worked for the Insolvency Service, I am aware...

I would like to share with my hon. Friend a short quote from a letter that a constituent of mine wrote to me about the reduction of Driver and Vehicle Licensing Agency and other Government services at post office branches. He said:

“Having worked for the Insolvency Service, I am aware...

I most certainly do agree with my hon. Friend’s constituent. Citizens Advice tells us that almost 20% of people still visit their post office weekly for one of the services that he mentioned. That increases to 23% of those in rural areas, 27% of carers, 22% of over-65s and 21%...

I most certainly do agree with my hon. Friend’s constituent. Citizens Advice tells us that almost 20% of people still visit their post office weekly for one of the services that he mentioned. That increases to 23% of those in rural areas, 27% of carers, 22% of over-65s and 21%...

We have all heard the point about post offices being the front desk of Government, but at the same time we are told that Government services will be digital by default. Is not the root cause of the problem the lack of strategy that would stem from a coherent Government...

We have all heard the point about post offices being the front desk of Government, but at the same time we are told that Government services will be digital by default. Is not the root cause of the problem the lack of strategy that would stem from a coherent Government...

My right hon. Friend is absolutely right: there is no coherence to the Government’s position. Digital services do not work for everybody. Not everybody wants them. As with so many of our public services—buses, trains, the NHS and water—we need a recognition that this issue needs action now. It needs...

My right hon. Friend is absolutely right: there is no coherence to the Government’s position. Digital services do not work for everybody. Not everybody wants them. As with so many of our public services—buses, trains, the NHS and water—we need a recognition that this issue needs action now. It needs...

It is a pleasure to serve under your chairmanship, Madam Deputy Speaker. I congratulate the hon. Member for Edinburgh West (Christine Jardine) on securing this debate. She is right to say how highly valued post offices are to our communities, and to speak up for them in this debate. I...

It is a pleasure to serve under your chairmanship, Madam Deputy Speaker. I congratulate the hon. Member for Edinburgh West (Christine Jardine) on securing this debate. She is right to say how highly valued post offices are to our communities, and to speak up for them in this debate. I...

The hon. Member for Edinburgh West (Christine Jardine) referred to elderly people and those who are isolated in the community and do not have access to online services. Those are the people who tell me they need their post office. There are many of them. I think the Minister would...

The hon. Member for Edinburgh West (Christine Jardine) referred to elderly people and those who are isolated in the community and do not have access to online services. Those are the people who tell me they need their post office. There are many of them. I think the Minister would...

The hon. Gentleman is absolutely right. I say that both as a Member of Parliament serving a rural area and as postal affairs Minister. We want to make sure that every citizen of this entire nation is served properly. Post offices do an important job in that. We need to...

The hon. Gentleman is absolutely right. I say that both as a Member of Parliament serving a rural area and as postal affairs Minister. We want to make sure that every citizen of this entire nation is served properly. Post offices do an important job in that. We need to...

On the Minister’s point about Duart Crescent, yes, the postmaster resigned, but it is proving impossible to get a replacement there and in Blackhall, because the remuneration does not encourage them. Perhaps he will bear in mind another important point: we are all buying things online, and consumers are driving...

On the Minister’s point about Duart Crescent, yes, the postmaster resigned, but it is proving impossible to get a replacement there and in Blackhall, because the remuneration does not encourage them. Perhaps he will bear in mind another important point: we are all buying things online, and consumers are driving...

The hon. Lady makes an important point, and I will come to those comments shortly. Remuneration has to be part of the solution.

Barnton post office and Davidson’s Mains post office are both under a mile away respectively from the previous outlets at Duart Crescent and Blackhall, so there are post...

The hon. Lady makes an important point, and I will come to those comments shortly. Remuneration has to be part of the solution.

Barnton post office and Davidson’s Mains post office are both under a mile away respectively from the previous outlets at Duart Crescent and Blackhall, so there are post...

I thank the Minister for giving way again. Does he agree that, when the contract is up shortly, a longer contract, to ensure stability for post offices with the banks, and the creation of more hubs that involve post offices, will be essential?

I thank the Minister for giving way again. Does he agree that, when the contract is up shortly, a longer contract, to ensure stability for post offices with the banks, and the creation of more hubs that involve post offices, will be essential?

Absolutely. This is a real opportunity for the network, and not just for a longer-term contract for more stability. It has the banking framework, which forms its relationship with the banks. The banks have made around £2.5 billion of cost savings through the closure of branches. We think that a...

Absolutely. This is a real opportunity for the network, and not just for a longer-term contract for more stability. It has the banking framework, which forms its relationship with the banks. The banks have made around £2.5 billion of cost savings through the closure of branches. We think that a...

Would the Minister reassure me on the interoperability of post office systems with those belonging to building societies? We have talked about that before, given some of the difficulties with accessing cash in my constituency. Will he also pass on my concerns and those of colleagues to Royal Mail about...

Would the Minister reassure me on the interoperability of post office systems with those belonging to building societies? We have talked about that before, given some of the difficulties with accessing cash in my constituency. Will he also pass on my concerns and those of colleagues to Royal Mail about...

The hon. Gentleman is absolutely right to highlight those issues. Through the work that the Economic Secretary to the Treasury and I have done with UK Finance, more clarity has been given to postmasters about the limits for certain banks that have particular problems. The feedback I have got from...

The hon. Gentleman is absolutely right to highlight those issues. Through the work that the Economic Secretary to the Treasury and I have done with UK Finance, more clarity has been given to postmasters about the limits for certain banks that have particular problems. The feedback I have got from...