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To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the adequacy of the consumer protections available to purchasers of new‑build homes where a developer rejects a formal complaint about the performance of a building element or fixture without undertaking a...
To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the adequacy of the consumer protections available to purchasers of new‑build homes where a developer rejects a formal complaint about the performance of a building element or fixture without undertaking a...
The Government expects all housebuilders to deliver high-quality homes and to swiftly resolve issues if things go wrong.
If the developer is registered with a consumer code they may be able to seek redress through them in the first two years after purchase. In addition almost all new homes are sold with the benefit of a warranty. Where a homeowner is dissatisfied with the service given by their developer, warranty providers should have a clear complaints procedure for warranty holders to follow. If this still does not resolve the issue, the next step is to refer the case to the Financial Ombudsman Service (FOS) for a decision.
The Government is carefully considering options to further support newbuild homeowners with redress against developers and warranty providers. This includes using existing powers in the Building Safety Act and delivering the commitment to establish a statutory New Homes Ombudsman.
Lords report stage. Amendment 3 disagreed to on division (158 to 239). Amendments 18, 19, 24, 27, 28, 30 and 31 agreed to. Amendment 33 agreed to on division (142 to 138). Amendments 40, 45, 49, 56, 58 and 62 agreed to. Amendment 65 disagreed to on division (41 to 118). Amendments 71 and 72 agreed to. Bill, as amended, ordered to be printed (HL Bill 40).
Lords report stage. Amendment 3 disagreed to on division (158 to 239). Amendments 18, 19, 24, 27, 28, 30 and 31 agreed to. Amendment 33 agreed to on division (142 to 138). Amendments 40, 45, 49, 56, 58 and 62 agreed to. Amendment 65 disagreed to on division (41 to...
Moved by
Lord Moylan
1: Before Clause 1, insert the following new Clause—
“Purpose
(1) The purpose of this Act is to—
(a) promote the international competitiveness of the United Kingdom aviation sector;
(b) support economic growth in that sector;
(c) protect the rights and interests of consumers of air transport and airport services.
(2) The Secretary of...
Moved by
Lord Moylan
1: Before Clause 1, insert the following new Clause—
“Purpose
(1) The purpose of this Act is to—
(a) promote the international competitiveness of the United Kingdom aviation sector;
(b) support economic growth in that sector;
(c) protect the rights and interests of consumers of air transport and airport services.
(2) The Secretary of...
My Lords, this is what I refer to as, in essence, an administrative Bill, in that it does not make large changes to the way in which civil aviation operates but changes significantly the way in which decisions will be made in future about how civil aviation operates. It does...
My Lords, this is what I refer to as, in essence, an administrative Bill, in that it does not make large changes to the way in which civil aviation operates but changes significantly the way in which decisions will be made in future about how civil aviation operates. It does...
My Lords, I will speak briefly in support of my noble friend Lord Moylan’s two amendments. I have some general remarks about them, and two specific points which are questions to the Minister.
The first point, which I will not labour at length since we dealt with it in Committee, is...
My Lords, I will speak briefly in support of my noble friend Lord Moylan’s two amendments. I have some general remarks about them, and two specific points which are questions to the Minister.
The first point, which I will not labour at length since we dealt with it in Committee, is...
My Lords, I support the comments made by my noble friend Lord Moylan. I do not think that there is a very simple solution. Before we covered all the legislation from the European Union, it was fairly straightforward for many decades in this country, as the CAA as a regulator...
My Lords, I support the comments made by my noble friend Lord Moylan. I do not think that there is a very simple solution. Before we covered all the legislation from the European Union, it was fairly straightforward for many decades in this country, as the CAA as a regulator...
My Lords, this is a very strange Bill; it is a Bill in search of a purpose, which proposes and transfers substantial powers to a regulatory body but which gives us no road map for how those powers are going to be used. In the debates we have had so...
My Lords, this is a very strange Bill; it is a Bill in search of a purpose, which proposes and transfers substantial powers to a regulatory body but which gives us no road map for how those powers are going to be used. In the debates we have had so...
My Lords, I thank the noble Lord, Lord Moylan, for Amendment 1, but I express concern that it and Amendment 3 are in conflict in their proposed new subsections (1)(c) and (1B)(c). The reason for that was amply explained by the noble Lord, Lord Redwood. He started by saying that...
My Lords, I thank the noble Lord, Lord Moylan, for Amendment 1, but I express concern that it and Amendment 3 are in conflict in their proposed new subsections (1)(c) and (1B)(c). The reason for that was amply explained by the noble Lord, Lord Redwood. He started by saying that...
My Lords, I turn to the first group of amendments, Amendments 1 and 3 tabled by the noble Lord, Lord Moylan. I thank both Front Benches for having met us over the past few days in the run-up to Report. All the insight, information and conversations have been very much...
My Lords, I turn to the first group of amendments, Amendments 1 and 3 tabled by the noble Lord, Lord Moylan. I thank both Front Benches for having met us over the past few days in the run-up to Report. All the insight, information and conversations have been very much...
Before the noble Baroness sits down, can I reference the point that she made about disabled people? The amendment tabled by my noble friend Lord Moylan just says that the Government have to consider the burdens. If you make air travel better for disabled people, you will grow the top...
Before the noble Baroness sits down, can I reference the point that she made about disabled people? The amendment tabled by my noble friend Lord Moylan just says that the Government have to consider the burdens. If you make air travel better for disabled people, you will grow the top...
I thank the noble Lord. We think that driving for this principle cuts across the stronger consumer rights that we have been talking about all through Committee.
I thank the noble Lord. We think that driving for this principle cuts across the stronger consumer rights that we have been talking about all through Committee.
My Lords, before addressing these amendments, I thank all noble Lords for their continued contributions to the Bill. It is clear that we share the common goal of improving the aviation sector. The Government have carefully reflected on the arguments that have been put forward during the Bill’s passage. The...
My Lords, before addressing these amendments, I thank all noble Lords for their continued contributions to the Bill. It is clear that we share the common goal of improving the aviation sector. The Government have carefully reflected on the arguments that have been put forward during the Bill’s passage. The...
My Lords, I am disappointed to hear the noble Lord’s response; I would largely be repeating myself if I were to explain in any detail why. I think the point made by the noble Baroness, Lady Brinton, has been responded to by my noble friend Lord Harper. I will be...
My Lords, I am disappointed to hear the noble Lord’s response; I would largely be repeating myself if I were to explain in any detail why. I think the point made by the noble Baroness, Lady Brinton, has been responded to by my noble friend Lord Harper. I will be...
Moved by
Baroness Grender
2: Clause 1, page 1, line 12, at end insert—
“(1A) Regulations under this section may not reduce the standards of service and protection available to passengers and consumers of airport and air transport services compared to any provision which those regulations replace.”
Member's explanatory statement
This amendment ensures that regulations...
Moved by
Baroness Grender
2: Clause 1, page 1, line 12, at end insert—
“(1A) Regulations under this section may not reduce the standards of service and protection available to passengers and consumers of airport and air transport services compared to any provision which those regulations replace.”
Member's explanatory statement
This amendment ensures that regulations...
My Lords, I shall speak to Amendment 2 standing in my name. Throughout the passage of this Bill, these Benches have pursued a consistent and, I hope, unwavering approach that passengers must come first. Whether we were debating information rights, delay compensation or the powers conferred on the Secretary of...
My Lords, I shall speak to Amendment 2 standing in my name. Throughout the passage of this Bill, these Benches have pursued a consistent and, I hope, unwavering approach that passengers must come first. Whether we were debating information rights, delay compensation or the powers conferred on the Secretary of...
My Lords, in speaking to my Amendment 6, I declare my interest as chief operating officer of Natasha’s Foundation, the UK’s food allergy charity. I thank the noble Baronesses, Lady Grey-Thompson and Lady Brinton, for adding their names to the amendment and the noble Lord, Lord Moylan, for his support...
My Lords, in speaking to my Amendment 6, I declare my interest as chief operating officer of Natasha’s Foundation, the UK’s food allergy charity. I thank the noble Baronesses, Lady Grey-Thompson and Lady Brinton, for adding their names to the amendment and the noble Lord, Lord Moylan, for his support...
My Lords, I am grateful to the Deputy Speaker for pointing out that Amendment 25 appears in both this group and the next. I plan to speak to it in the next group. I had hoped that the Minister, the noble Lord, Lord Hendy, might have spoken to his Amendment...
My Lords, I am grateful to the Deputy Speaker for pointing out that Amendment 25 appears in both this group and the next. I plan to speak to it in the next group. I had hoped that the Minister, the noble Lord, Lord Hendy, might have spoken to his Amendment...
My Lords, I will speak in support of Amendment 6, to which my name is attached, and the amendments in the name of the noble Baroness, Lady Brinton. As noble Baroness, Lady Kennedy, said, I chaired the Aviation Accessibility Task and Finish Group
Those who have allergies do not easily fit...
My Lords, I will speak in support of Amendment 6, to which my name is attached, and the amendments in the name of the noble Baroness, Lady Brinton. As noble Baroness, Lady Kennedy, said, I chaired the Aviation Accessibility Task and Finish Group
Those who have allergies do not easily fit...
My Lords, if the House will indulge me, I will speak now rather than at the end of the debate, because I have amendments in this group and other noble Lords may wish to comment on them after I have spoken to them.
Before I come to those amendments, I will...
My Lords, if the House will indulge me, I will speak now rather than at the end of the debate, because I have amendments in this group and other noble Lords may wish to comment on them after I have spoken to them.
Before I come to those amendments, I will...
My Lords, I have some comments and observations. This is a wide-ranging group, and very varied regulations are part of it. We must be careful not to mix them all together. The former EU regulation 261/2004 was about delays and compensation and regulation 1107/2006 was about passengers with reduced mobility....
My Lords, I have some comments and observations. This is a wide-ranging group, and very varied regulations are part of it. We must be careful not to mix them all together. The former EU regulation 261/2004 was about delays and compensation and regulation 1107/2006 was about passengers with reduced mobility....