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Complaints (4,773)

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The Online Safety Act 2023 aims to protect people from illegal and harmful content.

Type
Commons Briefing papers
Date
8 October 2026
Reference
CBP-10979

Letter dated 16/09/2026 from Lord Pitt-Watson to Lord Sharkey regarding matters raised at the Committee stage (sixth day) and the Report stage (first day) of the Financial Services and Markets Bill: the Government’s reasoning and evidence base behind the reforms to the framework under which the Financial Ombudsman Service (FOS)...

Deposited by
Treasury
Type
Deposited papers
Date
16 September 2026
Reference
DEP2026-0581
House
House of Lords

To ask the Secretary of State for Business, Innovation, Science and Trade, what discussions his Department has had with online review platforms about sharing information about businesses that receive repeated complaints with relevant consumer protection and enforcement authorities.

Asked by
James Naish (Labour)
Answering body
Department for Business, Innovation, Science and Trade
Type
Written questions
Status
Answered
Date
8 September 2026
Reference
22289
House
House of Commons

Lords report stage first day. Amendment 5 disagreed to on division (76 to 164). Amendment 10 agreed to on division (246 to 165). Amendment 11 disagreed to on division (69 to 171). Amendment 12 agreed to. Amendment 14 disagreed to on division (59 to 144). (Part 1 of 2).

Lead member
Lord Pitt-Watson
Answering member
Baroness Neville-Rolfe; Lord Altrincham
Department
Treasury
Type
Debates on bills
Notes
Northern Ireland and Scottish legislative consent sought.
Date
7 September 2026
Reference
859 cc453-504
House
House of Lords

Moved by

Baroness Neville-Rolfe

1: Leave out Clause 1

Member’s explanatory statement

This amendment, along with another in the name of Baroness Neville-Rolfe, seeks to allow for a debate on the Government’s intentions around a new regime to be laid down in the regulatory rule book in place of that established by the Consumer...

Member
Baroness Neville-Rolfe (Conservative)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 c454
House
House of Lords

My Lords, I am honoured to open our discussions on Report on the Financial Services and Markets Bill, which we support in general but seek to improve. I congratulate the Minister on his new position and thank him for his engagement. I also thank the noble Lord, Lord Stockwood, whom...

Member
Baroness Neville-Rolfe (Conservative)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc454-5
House
House of Lords

My Lords, I will speak to my non-diminution Amendments 2 and 3, and to Amendments 4 and 5, which stem from them. In Committee, the Government made it clear that they wish to remove tail risk for firms—a theme running through the changes to the CCA and FOS. I agree...

Member
Baroness Bowles of Berkhamsted (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc455-6
House
House of Lords

My Lords, I will speak to Amendment 5 in this group. Structurally, the amendment follows the approach used by my noble friend Lady Bowles in her previous amendment, and I am very grateful to her for the help and support in drafting. My amendment

has a simple purpose, which is...

Member
Lord Sharkey (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc456-8
House
House of Lords

My Lords, I support Amendment 2 in the name of the noble Baroness, Lady Bowles of Berkhamsted, to which I have added my name. As we have already heard, this amendment would ensure that, when provisions of the Consumer Credit Act are repealed or replaced by FCA rules, the overall...

Member
Bishop of Manchester (Bishops (affiliation); Bishops (affiliation); Bishops (affiliation))
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc458-9
House
House of Lords

My Lords, I support the amendments in this group, and I feel that this Bill has an opportunity to improve—or at least not diminish—the protections that are offered to consumers of financial services. We have long known that from a consumer perspective, the asymmetry of information and the asymmetry of...

Member
Baroness Altmann (Non-affiliated)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 c459
House
House of Lords

My Lords, I will be extremely brief because my Bench has just spoken very clearly on this issue. I share with the Conservative Front Bench concerns about accountability with a further removal of powers directly into the hands of the regulator, and had they pressed their Amendment 1, we would...

Member
Baroness Kramer (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc459-460
House
House of Lords

My Lords, it is a privilege to be here today to debate the Financial Services and Markets Bill. I put on record my thanks to my noble friend Lord Stockwood for leading the earlier stages of this debate and thank all noble Lords who have contributed to this debate in...

Member
Lord Pitt-Watson (Labour)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc460-4
House
House of Lords

My Lords, I am very grateful to the Minister for his response and his detailed explanation of how Clause 1 is framed. I am also grateful to the other noble Lords who have contributed to the debate—the noble Baronesses, Lady Bowles and Lady Altmann, and the right reverend Prelate the...

Member
Baroness Neville-Rolfe (Conservative)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 c463
House
House of Lords

Moved by

Lord Sharkey

5: After Clause 1, insert the following new Clause—

“Protection of consumers where regulated credit agreements or regulated mortgage contracts are transferred to inactive lenders

(1) This section applies where rights under any regulated credit agreement or regulated mortgage contract are assigned, sold, securitised or otherwise transferred to a person...

Member
Lord Sharkey (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 c463
House
House of Lords

My Lords, I had hoped that the life-crippling injustice visited on mortgage prisoners by government would produce a more sympathetic approach. In fact, it is hard to tell what approach, if any, the Government are proposing. What are they proposing to do about this long-standing and obvious injustice? Let me...

Member
Lord Sharkey (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc463-6
House
House of Lords

Moved by

Baroness Kramer

7: Clause 3, page 2, line 4, at end insert—

“(2A) Regulations may only make provision arising directly from the review carried out under subsection (2).”

Member’s explanatory statement

This amendment would restrict the scope of the regulations so that they may only implement matters that have been reviewed and consulted...

Member
Baroness Kramer (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 c468
House
House of Lords

My Lords, it was exceedingly remiss of me, when I spoke earlier, not to welcome the noble Lord, Lord Pitt-Watson, to his role. We have had so many conversations that I have begun to think of him as the established Minister, yet sitting just a few Benches away is the...

Member
Baroness Kramer (Liberal Democrat)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc468-9
House
House of Lords

My Lords, as this is the first time I am speaking on Report, I should remind the House of my interests as a shareholder in Fidelity National Information Services Inc, which provides services to the financial sector, and as a non-practising member of the Institute of Chartered Accountants in England...

Member
Lord Vaux of Harrowden (Conservative; Crossbench)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc469-470
House
House of Lords

My Lords, I want to support Amendment 8, but no one seems to have spoken to it, so is it in order for me to say a few words on it? It is an important amendment because it contains really the only mention in the whole Bill of post offices....

Member
Baroness Hoey (Non-affiliated)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 cc470-1
House
House of Lords

My Lords, it is a pleasure to follow the noble Baroness. As this is the first time I have spoken on Report, I declare my technology interests as set out in the register, as adviser to the Crown Estate and Simmons and Simmons LLP and as non-executive director at Avalanche...

Member
Lord Holmes of Richmond (Conservative)
Type
Proceeding contributions
Date
7 September 2026
Reference
859 c471
House
House of Lords