The government understands that digital connectivity is more important than ever in light of Covid-19 and the need to work from home. Superfast broadband (speeds greater than 30 Mbps) is now available to 97% of UK homes and businesses, up from 50% in 2010 as a result of the government’s £2 billion Superfast Broadband Programme. This means the vast majority of premises already have access to speeds far in excess of those required for home-working.

In order to ensure all remaining premises are able to access the connectivity they need, the government has launched the broadband Universal Service Obligation (USO) in order to give every premises the legal right to request a decent, affordable broadband connection, providing download speeds of at least 10Mbps and upload speeds of 1Mbps. Ofcom has stated that a 10Mbps connection will allow multiple users to simultaneously use the internet, including web browsing, video streaming, video calling and gaming, and should be sufficient for home working requirements. According to Ofcom’s latest figures, just 0.4% premises in the UK are still without access to a decent broadband connection when taking into account both fixed and fixed wireless access.

The government is also committed to delivering nationwide gigabit connectivity as soon as possible to make sure UK citizens have access to the connectivity they will require in future. Since the initial lockdown began in March 2020, UK Gigabit coverage has risen from 18% to 65% today. By 2025, the Government’s goal is for at least 85% premises to have access to gigabit-capable networks and we are investing £5 billion to ensure hard-to-reach areas are not left behind in the digital revolution.

DCMS continues to work alongside Ofcom to encourage Internet Service Providers (ISPs) to go further to support low-income families. Following our discussions with the telecoms sector, affordable social tariffs are now available from BT, Virgin Media, Hyperoptic, Community Fibre and KCOM for £15 per month to those on Universal Credit as well as other means-tested benefits. These ISPs operate in 99% of the UK. We continue to encourage all operators to introduce affordable tariffs.

In terms of mobile coverage, 99% of premises in the UK have indoor 4G coverage from at least one mobile network operator (MNO), with 81% of premises covered by all four operators.

To ensure all corners of the country are connected, the government’s £1 billion deal with the MNOs to deliver the Shared Rural Network, will see operators collectively increase mobile phone coverage throughout the UK to 95% of the UK landmass by the end of the programme, underpinned by legally binding coverage commitments. The programme will also provide guaranteed extra coverage to 280,000 premises, with further indirect improvements over time, including better indoor coverage in around 1.2m business premises and homes.

When determining whether a premises is eligible for the broadband Universal Service Obligation (USO), Ofcom takes into account data from Mobile Network Operators (MNOs) on the provision of a fixed wireless service over their networks. Broader mobile coverage is not taken into account.

As part of Ofcom’s Connected Nations report MNOs are formally asked to provide a list of the premises where they are able to offer a service that meets the broadband USO specification, excluding any premises where they do not have sufficient capacity to serve Fixed Wireless Access (FWA) users. Ofcom’s analysis is based on this list of premises. MNOs are required to provide data that is as accurate as possible, but individual circumstances may mean actual availability is unable to match the prediction.

Ofcom does not include Vodafone and O2 in this analysis. Vodafone has not provided an estimate of premise level coverage which factors in the capacity available for FWA users, and O2 currently does not offer a fixed wireless service.

In terms of accuracy of this data, Ofcom tested whether fixed wireless could deliver decent broadband. It measured and published FWA performance service on the EE 4G network as part of its USO work programme (Annex 1 Page 84).

Where a premises is indicated to have an available fixed wireless service that meets the USO specification but this turns out not to be the case, the customer is eligible to apply for the broadband USO.

My Department has not made a comparative assessment of the disparity of earnings between areas with fast and reliable mobile connectivity and areas with slow and unreliable mobile connectivity. In Ofcom’s Connected Nations 2021 report published on 16 December 2021, 92% of the UK landmass is covered by a good 4G signal from at least one operator with 69% of the country covered by all four operators.

Rural coverage continues to improve but remains less extensive than in urban areas; 91% of the UK’s rural landmass has 4G coverage from at least one mobile network operator, compared to almost 100% of the urban landmass.

The Government has a commitment to extend mobile 4G coverage to 95% of the UK landmass through the Shared Rural Network programme. There are a number of significant benefits that widespread mobile coverage will enable, including positive impacts on GDP, employment and productivity, alongside facilitating access to online public services, and wider wellbeing benefits, that will allow rural communities and businesses to thrive.