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There is no specific regime for the regulation of funeral directors in England and Wales and Northern Ireland, unlike in Scotland. This briefing assesses the calls for regulation in England and Wales and the path to regulation in Scotland.
There is no specific regime for the regulation of funeral directors in England and Wales and Northern Ireland, unlike in Scotland. This briefing assesses the calls for regulation in England and Wales and the path to regulation in Scotland.
To ask the Chancellor of the Exchequer, whether consumers that purchase pre-paid funeral services from a Local Authority are able to (i) access the Financial Services Compensation Scheme and (ii) make a complaint to the Financial Ombudsman Service.
To ask the Chancellor of the Exchequer, whether consumers that purchase pre-paid funeral services from a Local Authority are able to (i) access the Financial Services Compensation Scheme and (ii) make a complaint to the Financial Ombudsman Service.
The Government legislated in 2021 to bring pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA). This made it illegal for firms to sell pre-paid funeral plans without authorisation from the FCA, protecting 1.6 million customers and their families.
In the preceding public consultation in 2019, the Government stated it had not seen evidence that plans offered by local authorities required regulation from a conduct or prudential perspective. The Government therefore proposed that local authorities should be excluded from FCA regulation, and this position was maintained in the consultation response published in March 2020. The Government is committed to regulating only where there is a clear case for doing so.
Pre-paid funeral plans bought from local authorities fall outside the remit of the Financial Services Compensation Scheme or the Financial Ombudsman Service. Residents who are unhappy with the service they have received can raise a complaint directly with their local authority. Where a complaint remains unresolved, residents in England can submit a complaint to the Local Government and Social Care Ombudsman.
To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that people who purchase pre-paid funeral services from a Local Authority outside of current Financial Conduct Authority and Competitions and Markets Authority regulation have adequate consumer protections.
To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that people who purchase pre-paid funeral services from a Local Authority outside of current Financial Conduct Authority and Competitions and Markets Authority regulation have adequate consumer protections.
The Government legislated in 2021 to bring pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA). This made it illegal for firms to sell pre-paid funeral plans without authorisation from the FCA, protecting 1.6 million customers and their families.
In the preceding public consultation in 2019, the Government stated it had not seen evidence that plans offered by local authorities required regulation from a conduct or prudential perspective. The Government therefore proposed that local authorities should be excluded from FCA regulation, and this position was maintained in the consultation response published in March 2020. The Government is committed to regulating only where there is a clear case for doing so.
Pre-paid funeral plans bought from local authorities fall outside the remit of the Financial Services Compensation Scheme or the Financial Ombudsman Service. Residents who are unhappy with the service they have received can raise a complaint directly with their local authority. Where a complaint remains unresolved, residents in England can submit a complaint to the Local Government and Social Care Ombudsman.
To ask the Chancellor of the Exchequer, whether her Department plans to review the current exemption for Local Authorities from Financial Conduct Authority regulation for pre-need funeral and cremation services.
To ask the Chancellor of the Exchequer, whether her Department plans to review the current exemption for Local Authorities from Financial Conduct Authority regulation for pre-need funeral and cremation services.
The Government legislated in 2021 to bring pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA). This made it illegal for firms to sell pre-paid funeral plans without authorisation from the FCA, protecting 1.6 million customers and their families.
In the preceding public consultation in 2019, the Government stated it had not seen evidence that plans offered by local authorities required regulation from a conduct or prudential perspective. The Government therefore proposed that local authorities should be excluded from FCA regulation, and this position was maintained in the consultation response published in March 2020. The Government is committed to regulating only where there is a clear case for doing so.
Pre-paid funeral plans bought from local authorities fall outside the remit of the Financial Services Compensation Scheme or the Financial Ombudsman Service. Residents who are unhappy with the service they have received can raise a complaint directly with their local authority. Where a complaint remains unresolved, residents in England can submit a complaint to the Local Government and Social Care Ombudsman.
To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential merits of ending the current exemption for Local Authorities from Financial Conduct Authority regulation for pre-need funeral and cremation services.
To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential merits of ending the current exemption for Local Authorities from Financial Conduct Authority regulation for pre-need funeral and cremation services.
The Government legislated in 2021 to bring pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA). This made it illegal for firms to sell pre-paid funeral plans without authorisation from the FCA, protecting 1.6 million customers and their families.
In the preceding public consultation in 2019, the Government stated it had not seen evidence that plans offered by local authorities required regulation from a conduct or prudential perspective. The Government therefore proposed that local authorities should be excluded from FCA regulation, and this position was maintained in the consultation response published in March 2020. The Government is committed to regulating only where there is a clear case for doing so.
Pre-paid funeral plans bought from local authorities fall outside the remit of the Financial Services Compensation Scheme or the Financial Ombudsman Service. Residents who are unhappy with the service they have received can raise a complaint directly with their local authority. Where a complaint remains unresolved, residents in England can submit a complaint to the Local Government and Social Care Ombudsman.
To ask the Chancellor of the Exchequer, how many complaints of mis-selling of prepayment funeral plans have been made for each year from 2015 to date.
To ask the Chancellor of the Exchequer, how many complaints of mis-selling of prepayment funeral plans have been made for each year from 2015 to date.
The regulation of pre-paid funeral plans is a matter for the Financial Conduct Authority (FCA). Pre-paid funeral plans came under FCA regulation in July 2022, and so the FCA will not hold complaint data from before that date. The FCA will respond to the Honourable Member by letter with further detail, and a copy of the letter will be placed in the Library of the House of Commons.
To ask the Chancellor of the Exchequer, how many times a breach of the Regulated Activities Order by a funeral plan company was reported to the Financial Conduct Authority in the last three years.
To ask the Chancellor of the Exchequer, how many times a breach of the Regulated Activities Order by a funeral plan company was reported to the Financial Conduct Authority in the last three years.
This is a matter for the Financial Conduct Authority (FCA), which is independent from Government.
The FCA will respond to the Honourable Member by letter, and a copy of the letter will be placed in the Library of the House of Commons.
To ask the Chancellor of the Exchequer, what regular reviews of the funeral plan market his Department undertook between 2001 and 2018.
To ask the Chancellor of the Exchequer, what regular reviews of the funeral plan market his Department undertook between 2001 and 2018.
The government works closely with the FCA to continually review the regulatory perimeter to ensure that the right balance is struck between proportionately protecting consumers, minimising costs on business, and ensuring consumers have access to useful and affordable financial products and services.
Once made aware of consumer detriment in the pre-paid funeral plans sector, the government investigated and confirmed these reports through its 2018 call for evidence. The government then consulted widely with industry and passed legislation in January 2021 to bring all pre-paid funeral plan providers and intermediaries within the FCA regulatory perimeter.
This has ensured that 1.6 million funeral plan customers are, for the first time, protected by compulsory and robust regulation.
To ask the Chancellor of the Exchequer, whether his Department made an assessment of the potential merits of requiring the immediate regulation of funeral plan companies that (a) were founded and (b) changed ownership after the announcement of regulatory change in 2018.
To ask the Chancellor of the Exchequer, whether his Department made an assessment of the potential merits of requiring the immediate regulation of funeral plan companies that (a) were founded and (b) changed ownership after the announcement of regulatory change in 2018.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that, for the first time,1.6 million funeral plan customers are protected by compulsory and robust regulation.
The government consulted widely on the regulation of pre-paid funeral plans. It published a consultation, draft statutory instrument, and impact assessment in June 2019. The FCA also published a consultation and detailed cost-benefit analysis on their proposed regulatory rules for the pre-paid funeral plan sector in March 2021.
To ask the Chancellor of the Exchequer, what assessment he made of the implications for his policies of changes in the number of funeral plan companies following the announcement of regulatory change in 2018.
To ask the Chancellor of the Exchequer, what assessment he made of the implications for his policies of changes in the number of funeral plan companies following the announcement of regulatory change in 2018.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that, for the first time,1.6 million funeral plan customers are protected by compulsory and robust regulation.
The government consulted widely on the regulation of pre-paid funeral plans. It published a consultation, draft statutory instrument, and impact assessment in June 2019. The FCA also published a consultation and detailed cost-benefit analysis on their proposed regulatory rules for the pre-paid funeral plan sector in March 2021.
To ask the Chancellor of the Exchequer, what assessment he has made of the implications for his policies of the proportion of funeral plan companies that failed to gain regulation following the new regulatory regime in the funeral plan market.
To ask the Chancellor of the Exchequer, what assessment he has made of the implications for his policies of the proportion of funeral plan companies that failed to gain regulation following the new regulatory regime in the funeral plan market.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that, for the first time,1.6 million funeral plan customers are protected by compulsory and robust regulation.
The government consulted widely on the regulation of pre-paid funeral plans. It published a consultation, draft statutory instrument, and impact assessment in June 2019. The FCA also published a consultation and detailed cost-benefit analysis on their proposed regulatory rules for the pre-paid funeral plan sector in March 2021.
To ask the Chancellor of the Exchequer, what assessment (a) his Department and (b) the Financial Conduct Authority made of the implications for their policies of the speed of growth of the funeral plan market between 2001 and 2022.
To ask the Chancellor of the Exchequer, what assessment (a) his Department and (b) the Financial Conduct Authority made of the implications for their policies of the speed of growth of the funeral plan market between 2001 and 2022.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that, for the first time,1.6 million funeral plan customers are protected by compulsory and robust regulation.
The government consulted widely on the regulation of pre-paid funeral plans. It published a consultation, draft statutory instrument, and impact assessment in June 2019. The FCA also published a consultation and detailed cost-benefit analysis on their proposed regulatory rules for the pre-paid funeral plan sector in March 2021.
I express my sympathies to the families affected by the case that the hon. Lady raises. I believe the Ministry of Justice is urgently looking at the matter. I will ensure someone gets in touch with her as soon as possible.
I express my sympathies to the families affected by the case that the hon. Lady raises. I believe the Ministry of Justice is urgently looking at the matter. I will ensure someone gets in touch with her as soon as possible.
My local community is reeling from the discovery of 35 bodies and unidentifiable cremated ashes at a local funeral home. The pain was made worse when people realised that the funeral plans they had used their life savings for were fake. Does the Prime Minister agree that in these unique and limited circumstances banks should offer discretion when deciding if chargeback applies to payment refunds?
My local community is reeling from the discovery of 35 bodies and unidentifiable cremated ashes at a local funeral home. The pain was made worse when people realised that the funeral plans they had used their life savings for were fake. Does the Prime Minister agree that in these unique and limited circumstances banks should offer discretion when deciding if chargeback applies to payment refunds?
My local community is reeling from the discovery of 35 bodies and unidentifiable cremated ashes at a local funeral home. The pain was made worse when people realised that the funeral plans they had used their life savings for were fake. Does the Prime Minister agree that in these unique and limited circumstances banks should offer discretion when deciding if chargeback applies to payment refunds?
I express my sympathies to the families affected by the case that the hon. Lady raises. I believe the Ministry of Justice is urgently looking at the matter. I will ensure someone gets in touch with her as soon as possible.
To ask His Majesty's Government what is their estimate of the number of pre-paid funeral plan customers who lost the money they had invested prior to the sector becoming fully regulated by the Financial Conduct Authority in July 2022.
To ask His Majesty's Government what is their estimate of the number of pre-paid funeral plan customers who lost the money they had invested prior to the sector becoming fully regulated by the Financial Conduct Authority in July 2022.
The government recognises the difficulty and challenges facing those who have lost money because their funeral plan providers have been shown to be unable to fulfil the promises they made to their customers.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that 1.6 million funeral plan customers are, for the first time, protected by compulsory and robust regulation.
The two largest providers that have gone into administration since the government legislated are Safe Hands, with approximately 46,000 customers and One Life, with approximately 14,000 customers. We also understand that some smaller providers have entered administration.
During a wide-ranging meeting with industry in July 2017 to discuss pre-paid funeral plans, some concerns about Safe Hands funeral plans were raised with HM Treasury.
In response, officials advised that such concerns should be reported to the FCA, reflecting the fact that HM Treasury has no investigatory or enforcement powers of its own.
To ask the Chancellor of the Exchequer, whether his Department made an assessment of the potential impact of the requirement for funeral plan companies to be regulated by the FCA by 9 July 2022 on the number of those companies (a) entering and (b) likely to enter administration.
To ask the Chancellor of the Exchequer, whether his Department made an assessment of the potential impact of the requirement for funeral plan companies to be regulated by the FCA by 9 July 2022 on the number of those companies (a) entering and (b) likely to enter administration.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that 1.6 million funeral plan customers are protected by compulsory and robust regulation.
The government consulted widely on the regulation of pre-paid funeral plans. Most notably, it published a consultation, draft statutory instrument, and impact assessment in June 2019. The FCA also published a consultation and detailed cost-benefit analysis on their proposed regulatory rules for the pre-paid funeral plan sector in March 2021.
To ask the Chancellor of the Exchequer, if he will make an assessment of the adequacy of the Financial Conduct Authority's regulation of the funeral care plan sector.
To ask the Chancellor of the Exchequer, if he will make an assessment of the adequacy of the Financial Conduct Authority's regulation of the funeral care plan sector.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that 1.6 million funeral plan customers are, for the first time, protected by compulsory and robust regulation.
The FCA is an operationally independent regulator. As such it must operate within the framework of statutory duties and powers agreed by Parliament and is therefore accountable to Parliament for how it discharges its statutory functions.
There are also a number of mechanisms in the UK’s domestic framework which allow the Treasury to hold the regulators to account. In addition, Ministers and officials meet regularly with the regulators to discuss policy issues and areas of joint work or interest, while recognising the regulators’ operational independence.
To ask the Chancellor of the Exchequer, what recent discussions he has had with the Financial Conduct Authority on regulation of the funeral plans sector.
To ask the Chancellor of the Exchequer, what recent discussions he has had with the Financial Conduct Authority on regulation of the funeral plans sector.
In January 2021, the government legislated to bring all pre-paid funeral plan providers and intermediaries within the regulatory remit of the Financial Conduct Authority (FCA) from 29 July 2022. This has ensured that 1.6 million funeral plan customers are, for the first time, protected by compulsory and robust regulation.
Throughout this process, the government has worked very closely with the FCA to ensure that the regulation of the sector is proportionate and effective. The government and the FCA continue to engage regularly as we monitor the implementation of regulation in this sector.
A Westminster Hall debate on ‘The funeral plan industry’ has been scheduled for Thursday 26 May 2022 from 3pm. The debate has been initiated by Lucy Allan MP.
A Westminster Hall debate on ‘The funeral plan industry’ has been scheduled for Thursday 26 May 2022 from 3pm. The debate has been initiated by Lucy Allan MP.