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To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 13 November 2025 to Question 87855, whether her Department has had discussions with Ofcom on price transparency in contracts provided by O2.
To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 13 November 2025 to Question 87855, whether her Department has had discussions with Ofcom on price transparency in contracts provided by O2.
Further to my answer of 13 November 2025, and following my letter to Ofcom’s CEO of 31st October, the Department for Science, Innovation and Technology is continuing to engage with Ofcom on pricing transparency.
Ofcom publicly shared disappointment with O2’s decision, which went against the spirit of the January 2025 changes. Ofcom also reminded telecom companies of their regulatory responsibilities to maintain fair pricing and transparency. The Secretary of State has asked Ofcom what more can be done to go further, faster to ensure that people are getting a fair deal.
That this House notes the recent decision by O2 to increase their mobile phone tariff for recent customers by 11.7 per cent from April 2022; further notes O2's failure in customer correspondence to highlight the total increase, instead choosing to reference their annual 3.9 per cent rise and indicate the additional RPI figure increase, which is 7.8 per cent; acknowledges that this is the latest substantial increase to hit hard pressed working families along with rising fuel costs, mortgage increases, energy costs, increasing National Insurance Contributions and rising food bills; and calls on the Government to revise plans for increases over which it has control to help deal with this series of impending financial setbacks that will be faced by millions of UK citizens.
That this House notes the recent decision by O2 to increase their mobile phone tariff for recent customers by 11.7 per cent from April 2022; further notes O2's failure in customer correspondence to highlight the total increase, instead choosing to reference their annual 3.9 per cent rise and indicate the...