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I thank the Minister for his response, and every Member for their contribution. My question to the Minister earlier was a request to stop the proposals from SWR to ensure that we do not see a reduction in staffed hours at Sherborne or Dorchester South. I think I have got...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c348WH
House
House of Commons

Motion that this House has considered railway ticket offices. Motion lapsed.

Lead member
Chris Loder
Answering member
Huw Merriman
Department
Department for Transport
Type
Debates
Date
13 September 2023
Reference
737 cc323-348WH
House
House of Commons

I beg to move,

That this House has considered railway ticket offices.

It is a pleasure to serve under your chairmanship, Mr Davies. We know that the future of railway ticket offices is important; the level of attendance here today and the fact that the Transport Committee is, in parallel, currently receiving...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c323WH
House
House of Commons

I wholly agree with my hon. Friend that there is a lack of understanding about this issue, and I shall look to expose that later in my speech.

I refer the House to my entry in the Register of Members’ Financial Interests, but not because I have been bankrolled by a...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 cc323-4WH
House
House of Commons

I will highlight some of the issues in a moment. There is clearly a veil, behind which is hidden an enormous reduction in staffing hours at stations, which is a key issue that I shall address in a moment.

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c324WH
House
House of Commons

I will address those points later, if the hon. Gentleman will allow me.

Moving staff from being solely behind the ticket office window to being more visibly present on the station, and directly helping passengers with purchasing tickets or helping people on and off trains, is a good concept. In principle,...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 cc324-5WH
House
House of Commons

Some of the hon. Lady’s questions are for the Minister to address later, but I agree that a number of aspects have not been taken into account in the current consultation and proposals, which is why I called for this debate and am making this speech.

The disingenuous veil of moving...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c325WH
House
House of Commons

I thank my right hon. Friend, who I think is entirely in agreement with a lot of what I have to say. I shall elaborate further in a moment.

The proposed changes will compound years of really poor service to the people of Dorset. South Western Railway has previously slashed the...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c325WH
House
House of Commons

Anyone would think that my hon. Friend has had prior sight of my speech. Yes, I agree with him, and am about to articulate why.

In West Dorset, South Western Railway has refused to tell me what the percentage of tickets sold at ticket offices on both the Weymouth and Exeter...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c326WH
House
House of Commons

I agree that my hon. Friend shares many of the same difficulties and challenges that I face in West Dorset. I will be pleased to articulate further why I agree with him.

The fact that nationally 12% of tickets are purchased from ticket offices does not necessarily warrant them all being...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c326WH
House
House of Commons

I thank my right hon. Friend for his contribution and support.

There is a significant Access for All bid in for Dorchester South, for a new footbridge to make the station accessible. What company of any moral standing would propose a

reduction in staffing hours of 55% when half the station is...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 cc326-7WH
House
House of Commons

My hon. Friend is taking the concluding words of my speech out of my mouth.

If a customer went to the ticket office, where the regulations require that the cheapest ticket is to be sold, they could indeed buy the cheapest ticket there at the advice of someone in the ticket...

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 cc327-8WH
House
House of Commons

Will the hon. Member give way?

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c330WH
House
House of Commons

Does the hon. Gentleman agree that one of the bizarre things about the proposal affecting Axminster is that its station will actually get more staffing hours rather than a reduction?

Member
Chris Loder (Conservative)
Type
Proceeding contributions
Date
13 September 2023
Reference
737 c335WH
House
House of Commons