I thought I was going to be able to agree with everything the noble and gallant Lord said—right up until the last sentence. I agree with 99% of his question, and I absolutely agree that access to finance for defence firms is incredibly important. The instances that he cites are troubling, and I share his concerns about them. Access to finance is a significant issue for defence firms, particularly SMEs. No company should ever be denied access to financial services solely on the basis that it works in the defence sector, and the banking sector should never take a blanket approach to any one sector. The Government are actively engaging with banks to ensure that they understand the importance of the defence sector and the FCA’s work to understand why banks might close or reject accounts. Where it has found areas in which firms need to improve customer outcomes, the Government expect firms to consider the FCA’s findings.

I thought I was going to be able to agree with everything the noble and gallant Lord said—right up until the last sentence. I agree with 99% of his question, and I absolutely agree that access to finance for defence firms is incredibly important. The instances that he cites are troubling, and I share his concerns about them. Access to finance is a significant issue for defence firms, particularly SMEs. No company should ever be denied access to financial services solely on the basis that it works in the defence sector, and the banking sector should never take a blanket approach to any one sector. The Government are actively engaging with banks to ensure that they understand the importance of the defence sector and the FCA’s work to understand why banks might close or reject accounts. Where it has found areas in which firms need to improve customer outcomes, the Government expect firms to consider the FCA’s findings.

My Lords, does the Minister find, as I have done, in conversations perhaps not dissimilar to those with the noble Lord, Lord Ranger, that the challenger banks and fintechs are largely serving the same group—although perhaps more efficiently—that is served by the high street banks? Therefore, will he look much more seriously at the potential not just of banking hubs but of community development financial institutions and a way to combine them, so that small businesses can finally get access to the loans and services they need and that individuals who remain excluded finally have access to the banking sector?

My Lords, does the Minister find, as I have done, in conversations perhaps not dissimilar to those with the noble Lord, Lord Ranger, that the challenger banks and fintechs are largely serving the same group—although perhaps more efficiently—that is served by the high street banks? Therefore, will he look much more seriously at the potential not just of banking hubs but of community development financial institutions and a way to combine them, so that small businesses can finally get access to the loans and services they need and that individuals who remain excluded finally have access to the banking sector?

I agree in large part with what the noble Baroness says. As she will know, as part of the small business strategy, the Government have introduced a range of measures to remove barriers to accessing finance for SMEs. She will know, too, that access to banking services is vital for businesses across the UK. While provision of financial services to companies is largely a commercial matter, the Government of course believe that all customers should be treated fairly.

On access to banking for consumers and banking hubs, we have set out an ambition to have 350 banking hubs. Cash Access UK will deploy a banking hub wherever the industry co-ordinating body responsible suggests that one is appropriate.

I agree in large part with what the noble Baroness says. As she will know, as part of the small business strategy, the Government have introduced a range of measures to remove barriers to accessing finance for SMEs. She will know, too, that access to banking services is vital for businesses across the UK. While provision of financial services to companies is largely a commercial matter, the Government of course believe that all customers should be treated fairly.

On access to banking for consumers and banking hubs, we have set out an ambition to have 350 banking hubs. Cash Access UK will deploy a banking hub wherever the industry co-ordinating body responsible suggests that one is appropriate.

My Lords, during my time as a trade envoy to Rwanda and Uganda, I noticed first hand that UK businesses could open a bank account in those countries in less than five minutes, but it will take three months, if they are lucky, to open a bank account here. The Minister mentioned that it is a commercial decision, but is heavily legislated for through the Bribery Act, the money laundering Act and many others. Can the Minister please look into this, particularly for SMEs that are starting new businesses and are having real difficulty opening a bank account?

My Lords, during my time as a trade envoy to Rwanda and Uganda, I noticed first hand that UK businesses could open a bank account in those countries in less than five minutes, but it will take three months, if they are lucky, to open a bank account here. The Minister mentioned that it is a commercial decision, but is heavily legislated for through the Bribery Act, the money laundering Act and many others. Can the Minister please look into this, particularly for SMEs that are starting new businesses and are having real difficulty opening a bank account?

The noble Lord will know that the money laundering regulations rightly mean that, for new customers opening an account, banks are required to take due diligence measures to verify the customers’ identity, assess the intended purpose of the account and flag any suspicious transactions to law enforcement. The regulations are not prescriptive in setting out specific steps that banks should undertake to satisfy customer due diligence, but instead require them to take a proportionate approach, which I think is what the noble Lord is asking for. Each bank will therefore have its own policies and procedures, and those policies should be informed by each bank’s own assessment of the risk faced by its services and customers, based on sources such as the national risk assessment of money laundering and terrorist financing.

The noble Lord will know that the money laundering regulations rightly mean that, for new customers opening an account, banks are required to take due diligence measures to verify the customers’ identity, assess the intended purpose of the account and flag any suspicious transactions to law enforcement. The regulations are not prescriptive in setting out specific steps that banks should undertake to satisfy customer due diligence, but instead require them to take a proportionate approach, which I think is what the noble Lord is asking for. Each bank will therefore have its own policies and procedures, and those policies should be informed by each bank’s own assessment of the risk faced by its services and customers, based on sources such as the national risk assessment of money laundering and terrorist financing.

My Lords, this year has seen a massive increase in offshore unregulated betting. Are these challenger banks following the same procedures and checks as the normal high street banks?

My Lords, this year has seen a massive increase in offshore unregulated betting. Are these challenger banks following the same procedures and checks as the normal high street banks?

Yes, they would be required to do so.

Yes, they would be required to do so.

My Lords, the anti-money laundering regulations are imposed on people who are politically exposed without any nuance whatever, and not in accordance with the legislation or regulations, which require banks to assess people on a case-by-case basis—nor are customers told why they are being refused. There appears to be no mechanism for any kind of appeal or redress. Will the Minister talk with the FCA and the numerous ombudsmen who appear to work on this area and at least allow customers to talk to a human being rather than a computer that is programmed to say no in all circumstances?

My Lords, the anti-money laundering regulations are imposed on people who are politically exposed without any nuance whatever, and not in accordance with the legislation or regulations, which require banks to assess people on a case-by-case basis—nor are customers told why they are being refused. There appears to be no mechanism for any kind of appeal or redress. Will the Minister talk with the FCA and the numerous ombudsmen who appear to work on this area and at least allow customers to talk to a human being rather than a computer that is programmed to say no in all circumstances?

I fully recognise and understand many of the things the noble Lord says. I understand that being a politically exposed person means enhanced scrutiny and administrative burdens and has impacted many noble Lords. Banks and other regulated firms must apply additional checks to customers who meet the definition of a politically exposed person, as well as to their relatives and close associates. That is to mitigate the increased risk that they are targeted for bribery and corruption attempts. While those checks are important, it is essential that they are proportionate to the risks posed; checks should account for the nature of the proposed business relationship and the potential for the product to be misused.

The noble Lord will know that changes to the money laundering regulations now require banks to treat domestic politically exposed persons as inherently lower risk and, in the absence of any other high-risk factors, banks should apply due diligence measures proportionately. In July 2024, the FCA also published its review of the treatment of politically exposed persons, which identified a range of required improvements by the firms that it assessed.

I fully recognise and understand many of the things the noble Lord says. I understand that being a politically exposed person means enhanced scrutiny and administrative burdens and has impacted many noble Lords. Banks and other regulated firms must apply additional checks to customers who meet the definition of a politically exposed person, as well as to their relatives and close associates. That is to mitigate the increased risk that they are targeted for bribery and corruption attempts. While those checks are important, it is essential that they are proportionate to the risks posed; checks should account for the nature of the proposed business relationship and the potential for the product to be misused.

The noble Lord will know that changes to the money laundering regulations now require banks to treat domestic politically exposed persons as inherently lower risk and, in the absence of any other high-risk factors, banks should apply due diligence measures proportionately. In July 2024, the FCA also published its review of the treatment of politically exposed persons, which identified a range of required improvements by the firms that it assessed.

My Lords, I think we all recognise that there is a balance to be found between protecting the consumer and encouraging enterprise and growth in this area. But my observation, the observation of many Peers and my own experience of trying to open a new account with Metro Bank is that there is a vast bureaucracy around the FCA and money laundering rules and that that is disadvantaging our challenger banks. Does the Minister agree that the current system tends to favour incumbents, which obviously harms growth and consumers? What practical steps can the Government take to help challenger banks meet the standards efficiently and compete on a level playing field, which we need for innovation?

My Lords, I think we all recognise that there is a balance to be found between protecting the consumer and encouraging enterprise and growth in this area. But my observation, the observation of many Peers and my own experience of trying to open a new account with Metro Bank is that there is a vast bureaucracy around the FCA and money laundering rules and that that is disadvantaging our challenger banks. Does the Minister agree that the current system tends to favour incumbents, which obviously harms growth and consumers? What practical steps can the Government take to help challenger banks meet the standards efficiently and compete on a level playing field, which we need for innovation?

I do not think I agree with the noble Baroness on the question she asked about disadvantaging challenger banks. As I have said already, the regulations are not prescriptive in setting out specific steps that banks should undertake to satisfy customer due diligence; instead, they require them to take a proportionate approach. Each bank therefore has its own policies and procedures, which should be informed by each bank’s own assessment of the risks faced by its services and customers.

I do not think I agree with the noble Baroness on the question she asked about disadvantaging challenger banks. As I have said already, the regulations are not prescriptive in setting out specific steps that banks should undertake to satisfy customer due diligence; instead, they require them to take a proportionate approach. Each bank therefore has its own policies and procedures, which should be informed by each bank’s own assessment of the risks faced by its services and customers.

To ask the Secretary of State for Health and Social Care, what steps he has taken to ensure the whole population, particularly those who are not natural users of smartphones, are able to access and use the services from the NHS app by 2028.

To ask the Secretary of State for Health and Social Care, what steps he has taken to ensure the whole population, particularly those who are not natural users of smartphones, are able to access and use the services from the NHS app by 2028.

To ask the Secretary of State for Health and Social Care, when self-referral to community audiologists will be enabled on the NHS app.

To ask the Secretary of State for Health and Social Care, when self-referral to community audiologists will be enabled on the NHS app.

To ask the Secretary of State for Environment, Food and Rural Affairs, whether DEFRA has established whether Equal Experts, in conducting the BNG Metric Tool Discovery phase under contract C24064, accessed software products developed by private sector BNG technology companies without those companies' knowledge or consent; and whether her Department...

To ask the Secretary of State for Environment, Food and Rural Affairs, whether DEFRA has established whether Equal Experts, in conducting the BNG Metric Tool Discovery phase under contract C24064, accessed software products developed by private sector BNG technology companies without those companies' knowledge or consent; and whether her Department...

To ask the Secretary of State for Science, Innovation and Technology, what discussions she has had with the Competition and Markets Authority on the potential impact of software licensing practices on (a) Small to Medium Enterprises in Wales and (b) the Welsh economy.

To ask the Secretary of State for Science, Innovation and Technology, what discussions she has had with the Competition and Markets Authority on the potential impact of software licensing practices on (a) Small to Medium Enterprises in Wales and (b) the Welsh economy.

To ask the Secretary of State for the Home Department, pursuant to the Answer of 24 March 2026 to Question 121206 on Police: Vehicles, what guidance has been provided to Chief Constables by the NPCC on understanding and effectively managing risks from connected vehicles.

To ask the Secretary of State for the Home Department, pursuant to the Answer of 24 March 2026 to Question 121206 on Police: Vehicles, what guidance has been provided to Chief Constables by the NPCC on understanding and effectively managing risks from connected vehicles.

To ask the Secretary of State for Business and Trade, what discussions his Department has had with the Competition and Markets Authority regarding opening a strategic market status investigation into Microsoft and its software licensing practices.

To ask the Secretary of State for Business and Trade, what discussions his Department has had with the Competition and Markets Authority regarding opening a strategic market status investigation into Microsoft and its software licensing practices.

To ask the Secretary of State for the Home Department, whether she has taken steps to prevent the use of Chinese software connected vehicles by (a) police forces and (b) the security services.

To ask the Secretary of State for the Home Department, whether she has taken steps to prevent the use of Chinese software connected vehicles by (a) police forces and (b) the security services.

To ask the Secretary of State for the Home Department, how many police forces are currently using Chinese software connected vehicles within their fleets.

To ask the Secretary of State for the Home Department, how many police forces are currently using Chinese software connected vehicles within their fleets.