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To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 30 July (HL1654), whether HM Revenue and Customs has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; and by what...
To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 30 July (HL1654), whether HM Revenue and Customs has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; and by what...
As stated in an earlier response (HL897), HM Revenue and Customs (HMRC) publishes its performance data quarterly on the gov.uk website.
HMRC handles 50 million calls a year from customers. It aims to answer 80 per cent of all calls and accepts that it is not currently delivering on that aspiration. HMRC published a press release on 25 June in which it apologised for the poor service, acknowledged that some customers were struggling to get through on the telephone and outlined a number of initiatives it is putting in place to improve performance.
To ask Her Majesty’s Government whether decisions on the next Comprehensive Spending Review will be taken before the outcome of the next Strategic Defence and Security Review.
To ask Her Majesty’s Government whether decisions on the next Comprehensive Spending Review will be taken before the outcome of the next Strategic Defence and Security Review.
The Spending Review will be published on 25th November, and work is currently underway on the National Security Strategy and Strategic Defence and Security Review (SDSR) which we expect to publish before the end of the year. These reviews will be closely aligned, recognising that economic security and national security are two sides of the same coin.
At the Summer Budget, the Government committed to increased spending on defence and security, and to meet the properly measured NATO pledge to spend 2 per cent of GDP on defence every year of this decade. The allocation of a Joint Security Fund of up to an additional £1.5 billion per year by 2020/21, available to the Armed Forces and Security and Intelligence agencies, will also be based on the conclusions of the SDSR.