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To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps her Department has taken to compensate people who have been detrimentally affected by the Green Deal Scheme.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps her Department has taken to compensate people who have been detrimentally affected by the Green Deal Scheme.
There is a specific process for handling complaints under the Green Deal. This starts with a complaint by the consumer to their Green Deal Provider. If not resolved satisfactorily, the consumer may then approach the Green Deal Ombudsman or the Financial Ombudsman Service, depending on the nature of the complaint. Their decisions will be binding on the Green Deal Provider. If after progressing through those channels the consumer is still not satisfied, they may request that their complaint be referred to the Secretary of State for consideration.
In respect of such referrals, the Secretary of State may reduce or cancel a Green Deal loan, if she is satisfied that there has been a breach of the law or code of practice.
The cancellation or reduction of a loan represents the full extent of the Secretary of State’s power to provide redress for consumers in relation to the Green Deal.
BEIS aims to ensure that cases are concluded as quickly as possible, whilst ensuring that fair redress is provided where appropriate and decisions take account of all available, relevant evidence.
BEIS currently has a number of outstanding appeal cases and we have taken steps to speed-up the handling process. We are making progress and this has resulted in the recent issuing of 4 final sanctions and 16 Intention Notices. We expect these numbers to increase significantly soon.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what her Department's timescale is for processing appeals from people who claim to have been adversely affected by the Green Deal Scheme.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what her Department's timescale is for processing appeals from people who claim to have been adversely affected by the Green Deal Scheme.
There is a specific process for handling complaints under the Green Deal. This starts with a complaint by the consumer to their Green Deal Provider. If not resolved satisfactorily, the consumer may then approach the Green Deal Ombudsman or the Financial Ombudsman Service, depending on the nature of the complaint. Their decisions will be binding on the Green Deal Provider. If after progressing through those channels the consumer is still not satisfied, they may request that their complaint be referred to the Secretary of State for consideration.
In respect of such referrals, the Secretary of State may reduce or cancel a Green Deal loan, if she is satisfied that there has been a breach of the law or code of practice.
The cancellation or reduction of a loan represents the full extent of the Secretary of State’s power to provide redress for consumers in relation to the Green Deal.
BEIS aims to ensure that cases are concluded as quickly as possible, whilst ensuring that fair redress is provided where appropriate and decisions take account of all available, relevant evidence.
BEIS currently has a number of outstanding appeal cases and we have taken steps to speed-up the handling process. We are making progress and this has resulted in the recent issuing of 4 final sanctions and 16 Intention Notices. We expect these numbers to increase significantly soon.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many appeals her Department has received under the Green Deal Scheme in the last 12 months, and in which constituencies the appellants are based.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many appeals her Department has received under the Green Deal Scheme in the last 12 months, and in which constituencies the appellants are based.
230 appeals have been received in the last 12 months. The following table shows the constituencies in which the appellants are based.
Parliamentary constituency | Number of appeals |
England |
|
Barrow and Furness | 1 |
Batley and Spen | 2 |
Berwick-upon-Tweed | 1 |
Birmingham, Erdington | 1 |
Birmingham, Hodge Hill | 1 |
Birmingham, Ladywood | 1 |
Birmingham, Perry Barr | 1 |
Bishop Auckland | 1 |
Blackley and Broughton | 1 |
Blackpool South | 2 |
Blaydon | 2 |
Blyth Valley | 1 |
Bolton North East | 1 |
Bolton South East | 1 |
Bradford East | 1 |
Bristol East | 1 |
Bury North | 1 |
Bury South | 1 |
Carlisle | 1 |
City of Durham | 2 |
Cleethorpes | 1 |
Colne Valley | 1 |
Copeland | 1 |
Daventry | 1 |
Ealing Central and Acton | 1 |
Easington | 1 |
Fylde | 1 |
Gloucester | 1 |
Grantham and Stamford | 1 |
Great Grimsby | 1 |
Halton | 1 |
Hartlepool | 2 |
Houghton and Sunderland South | 2 |
Huddersfield | 1 |
Huntingdon | 1 |
Ipswich | 1 |
Jarrow | 1 |
Kingston upon Hull East | 1 |
Kingston upon Hull West and Hessle | 1 |
Kingswood | 1 |
Knowsley | 1 |
Lancaster and Fleetwood | 1 |
Leeds East | 1 |
Leicester South | 1 |
Leigh | 1 |
Liverpool, Walton | 1 |
Liverpool, Wavertree | 2 |
Liverpool, West Derby | 2 |
Manchester, Withington | 1 |
Middlesbrough | 2 |
Milton Keynes South | 1 |
Newcastle upon Tyne Central | 1 |
Normanton, Pontefract and Castleford | 1 |
North Durham | 1 |
North Somerset | 1 |
North Swindon | 1 |
North Tyneside | 1 |
North West Cambridgeshire | 1 |
North West Durham | 1 |
Nottingham East | 3 |
Nottingham North | 1 |
Nottingham South | 1 |
Pendle | 1 |
Plymouth, Sutton and Devonport | 1 |
Preston | 1 |
Rossendale and Darwen | 1 |
Rushcliffe | 1 |
Sedgefield | 1 |
Sheffield Central | 1 |
Sheffield South East | 1 |
Sherwood | 1 |
Southport | 1 |
Stalybridge and Hyde | 1 |
Stockton South | 2 |
Stockton North | 1 |
Tewkesbury | 1 |
Tynemouth | 1 |
Walsall South | 1 |
Washington and Sunderland West | 3 |
Wentworth and Dearne | 1 |
West Lancashire | 1 |
West Suffolk | 1 |
Winchester | 1 |
Workington | 3 |
Wales |
|
Aberavon | 1 |
Cardiff South and Penarth | 1 |
Cynon Valley | 1 |
Llanelli | 1 |
Newport West | 1 |
Rhondda | 2 |
Swansea East | 1 |
Scotland |
|
Airdrie and Shotts | 4 |
Ayr, Carrick and Cumnock | 5 |
Central Ayrshire | 5 |
Coatbridge, Chryston and Bellshill | 3 |
Cumbernauld, Kilsyth and Kirkintilloch East | 4 |
East Dunbartonshire | 1 |
East Kilbride, Strathaven and Lesmahagow | 5 |
East Lothian | 1 |
East Renfrewshire | 3 |
Edinburgh North and Leith | 1 |
Edinburgh South | 1 |
Edinburgh West | 1 |
Falkirk | 4 |
Glasgow East | 1 |
Glasgow North | 1 |
Glasgow North East | 8 |
Glasgow North West | 4 |
Glasgow South West | 1 |
Glenrothes | 1 |
Inverclyde | 3 |
Kilmarnock and Loudoun | 13 |
Kirkcaldy and Cowdenbeath | 2 |
Lanark and Hamilton East | 2 |
Linlithgow and East Falkirk | 1 |
Livingston | 1 |
Midlothian | 1 |
Motherwell and Wishaw | 3 |
North Ayrshire and Arran | 2 |
Ochil and South Perthshire | 1 |
Paisley and Renfrewshire North | 11 |
Paisley and Renfrewshire South | 4 |
Perth and North Perthshire | 1 |
Rutherglen and Hamilton West | 7 |
Stirling | 3 |
West Dunbartonshire | 5 |
Constituency not yet identified |
|
| 8 |
I pay tribute to my hon. Friend’s amazing contribution, and thank him for his tutelage. I wish him all the best in his retirement.
On the point about working-age women who will not get this benefit at the age when they expected to get their pension, many of those women, including...
I pay tribute to my hon. Friend’s amazing contribution, and thank him for his tutelage. I wish him all the best in his retirement.
On the point about working-age women who will not get this benefit at the age when they expected to get their pension, many of those women, including...
It is a pleasure to follow so many passionate and thoughtful speeches. My reflection on the debate and Members’ contributions—particularly that of my hon. Friend the Member for Coatbridge, Chryston and Bellshill (Hugh Gaffney), whom I congratulate on securing the debate—is that poverty is, fundamentally, probably the worst evil in...
It is a pleasure to follow so many passionate and thoughtful speeches. My reflection on the debate and Members’ contributions—particularly that of my hon. Friend the Member for Coatbridge, Chryston and Bellshill (Hugh Gaffney), whom I congratulate on securing the debate—is that poverty is, fundamentally, probably the worst evil in...
It is true. Those policies will have a material effect on children born in this decade of austerity. We are visiting huge destruction not just on their lives, but on a whole community that has been denied those opportunities, and when we reflect on what Members have said today, that...
It is true. Those policies will have a material effect on children born in this decade of austerity. We are visiting huge destruction not just on their lives, but on a whole community that has been denied those opportunities, and when we reflect on what Members have said today, that...
I would congratulate the Government if they had demonstrably increased incomes for people on low wages, but wage growth in this country has been the lowest in the western world, and that is the primary measure of success.
I would congratulate the Government if they had demonstrably increased incomes for people on low wages, but wage growth in this country has been the lowest in the western world, and that is the primary measure of success.
The hon. Gentleman makes a point about tax, but the tax threshold was never met by people on the lowest incomes in the first place, so that measure does not deal with people at that end of the scale. People who already rely on social security benefits have been crushed...
The hon. Gentleman makes a point about tax, but the tax threshold was never met by people on the lowest incomes in the first place, so that measure does not deal with people at that end of the scale. People who already rely on social security benefits have been crushed...
It is ridiculous. The scourge of things such as people having no recourse to public funds is a particularly horrific example of that. A couple of weeks ago a lady came to my surgery. She looked emaciated. I asked if she was all right, because she looked as if she...
It is ridiculous. The scourge of things such as people having no recourse to public funds is a particularly horrific example of that. A couple of weeks ago a lady came to my surgery. She looked emaciated. I asked if she was all right, because she looked as if she...
19A First Bus Glasgow service
I rise to present a petition on behalf of my constituents to maintain the 19A First Bus Glasgow service and to establish a free municipal bus service.
The petition states:
The petition of residents of Glasgow North East,
Declares that the 19A local bus service between Robroyston and Glasgow...
19A First Bus Glasgow service
I rise to present a petition on behalf of my constituents to maintain the 19A First Bus Glasgow service and to establish a free municipal bus service.
The petition states:
The petition of residents of Glasgow North East,
Declares that the 19A local bus service between Robroyston and Glasgow...
I rise to present a petition on behalf of my constituents to maintain the 19A First Bus Glasgow service and to establish a free municipal bus service.
The petition states:
The petition of residents of Glasgow North East,
Declares that the 19A local bus service between Robroyston and Glasgow City Centre and operated...
I rise to present a petition on behalf of my constituents to maintain the 19A First Bus Glasgow service and to establish a free municipal bus service.
The petition states:
The petition of residents of Glasgow North East,
Declares that the 19A local bus service between Robroyston and Glasgow City Centre and operated...
European standards are one thing, but another aspect of European Union law is that, once member states have established enhancements, they cannot row back from those enhancements. Why did the Government seek exemptions from compulsory arbitration if they were not intending to dilute those very enhanced standards to seek a...
European standards are one thing, but another aspect of European Union law is that, once member states have established enhancements, they cannot row back from those enhancements. Why did the Government seek exemptions from compulsory arbitration if they were not intending to dilute those very enhanced standards to seek a...
The Royal College of Surgeons reports today that 61% of consultant surgeons have been told not to take up waiting list time reduction initiatives over the winter because of the NHS tax trap. Will the Secretary of State please engage with the Treasury and appeal to it to sort this out before waiting lists are exacerbated over the winter months?
The Royal College of Surgeons reports today that 61% of consultant surgeons have been told not to take up waiting list time reduction initiatives over the winter because of the NHS tax trap. Will the Secretary of State please engage with the Treasury and appeal to it to sort this out before waiting lists are exacerbated over the winter months?
I am of course engaged with the Treasury on this, but I would also say that these flexibilities are available right across the country and they must be used by trusts .
If he will make a statement on his departmental responsibilities.
If he will make a statement on his departmental responsibilities.
As next week’s business is extraordinarily light, will the Leader of the House consider asking the Transport Secretary to make a statement on the forthcoming sale of First Bus across the UK? What provisions can be made with the Treasury to finance local authorities that are purchasing the assets of...
As next week’s business is extraordinarily light, will the Leader of the House consider asking the Transport Secretary to make a statement on the forthcoming sale of First Bus across the UK? What provisions can be made with the Treasury to finance local authorities that are purchasing the assets of...
It is a pleasure to follow my constituency neighbour, the hon. Member for Glasgow East (David Linden), in this debate on the Queen’s Speech.
Surveying what was said earlier in the debate by the Chancellor of the Exchequer, to me it felt like a speech made from a parallel universe, to...
It is a pleasure to follow my constituency neighbour, the hon. Member for Glasgow East (David Linden), in this debate on the Queen’s Speech.
Surveying what was said earlier in the debate by the Chancellor of the Exchequer, to me it felt like a speech made from a parallel universe, to...
I thank the hon. Lady, my constituency neighbour, for giving way on that vital point. By sacrificing the idea of a customs union for the sake of their English nationalist agenda, the Conservatives are rending the fabric of the United Kingdom itself. What a shameful act by a so-called Unionist...
I thank the hon. Lady, my constituency neighbour, for giving way on that vital point. By sacrificing the idea of a customs union for the sake of their English nationalist agenda, the Conservatives are rending the fabric of the United Kingdom itself. What a shameful act by a so-called Unionist...
On Saturday, Parliament voted by acclamation to pass the motion on the withdrawal agreement as amended. Will the Secretary of State confirm that when the withdrawal agreement Bill comes before the House for its various stages, the Government will respect it if the House decides to amend the Bill in...
On Saturday, Parliament voted by acclamation to pass the motion on the withdrawal agreement as amended. Will the Secretary of State confirm that when the withdrawal agreement Bill comes before the House for its various stages, the Government will respect it if the House decides to amend the Bill in...
While we urge a speedy resolution to the impasse in Northern Ireland and the restoration of devolution, does the Secretary of State welcome the levelling up of fundamental human rights across all parts of the United Kingdom, and does he agree that the sort of illiberal grandstanding that we have...
While we urge a speedy resolution to the impasse in Northern Ireland and the restoration of devolution, does the Secretary of State welcome the levelling up of fundamental human rights across all parts of the United Kingdom, and does he agree that the sort of illiberal grandstanding that we have...
Can the Leader of the House confirm today that if the Bill is successfully amended at various stages—perhaps involving a customs union provision or passing the deal subject to a public confirmatory referendum—the Government will respect those decisions by Members of this House and that we will see the Bill...
Can the Leader of the House confirm today that if the Bill is successfully amended at various stages—perhaps involving a customs union provision or passing the deal subject to a public confirmatory referendum—the Government will respect those decisions by Members of this House and that we will see the Bill...