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Publisher
To ask the Secretary of State for Business, Innovation and Skills which organisation will be responsible for administration of the Adult Learning Grant in future; whether the grant will continue to be paid after September 2011; and if he will make a statement.
To ask the Secretary of State for Business, Innovation and Skills which organisation will be responsible for administration of the Adult Learning Grant in future; whether the grant will continue to be paid after September 2011; and if he will make a statement.
Asked by
Angela C Smith
(Labour)
Answered by
John Hayes
(Conservative)
Answering body
Department for Business, Innovation and Skills
Type
Written questions
Status
Answered
Tabled on
26 January 2011
For answer on
31 January 2011
Answered on
2 February 2011
Paragraph 44 of 'Investing in Skills for Sustainable Growth' sets out the Government's plans for adult learner support funds. The administration of those funds will be considered as the plans are developed.
Subjects
Adult learning grant
Date
2 February 2011
Reference
37177; 522 c826W
House
House of Commons
To ask the Minister of State, Department for Business, Innovation and Skills with reference to the answer of 21 July 2009, Official Report, column 1675W, on adult learning grants, what the average duration of claims for adult learning grants is amongst each age group; what the cost was of paying...
To ask the Minister of State, Department for Business, Innovation and Skills with reference to the answer of 21 July 2009, Official Report, column 1675W, on adult learning grants, what the average duration of claims for adult learning grants is amongst each age group; what the cost was of paying...
Asked by
David Laws
(Liberal Democrat)
Answered by
Lord Brennan of Canton
(Labour)
Answering body
Department for Business, Innovation and Skills
Type
Written questions
Status
Answered
Tabled on
19 February 2010
For answer on
1 March 2010
Answered on
1 March 2010
Data requested are provided for the 2008/09 academic year. This complements the data provided in my answer to the hon. Member on 21 July 2009, Official Report, column 1675W, which was also for the 2008/09 academic year.
| 2008/09 ALG recipients | ||||
|---|---|---|---|---|
| Annual payment (£) | ||||
| Age groups | Average claim duration (weeks) | Total cost (£) | Mean | Median |
| 19 to 25 | 32.20 | 17,478,690 | 674.8529 | 720 |
| 26 to 30 | 31.58 | 1,105,200 | 697.7273 | 750 |
| 31+ | 31.74 | 2,121,870 | 736.5047 | 810 |
Subjects
Adult learning grant
Date
1 March 2010
Reference
506 c970W; 318434
House
House of Commons
To ask the Minister of State, Department for Business, Innovation and Skills how many people in each age group received an adult learning grant in the latest year for which figures are available.
To ask the Minister of State, Department for Business, Innovation and Skills how many people in each age group received an adult learning grant in the latest year for which figures are available.
Asked by
David Laws
(Liberal Democrat)
Answered by
Lord Brennan of Canton
(Labour)
Answering body
Department for Business, Innovation and Skills
Type
Written questions
Status
Answered
Tabled on
14 July 2009
For answer on
16 July 2009
Answered on
21 July 2009
The Learning and Skills Council (LSC) for England administer the adult learning grant (ALG) nationally on behalf of the Department for Business, Innovation and Skills. The ALG is specifically aimed at economically active adults who do not have at least a level 2 qualification but are working. Cost can often be a barrier to learning for those on low incomes and ALG is designed to help meet those additional costs.To date in 2008/09 29,794 individuals have received an ALG payment. This can be broken down into the following age ranges:
| Age range | ALGs awarded and paid |
| 19-25 | 25,417 |
| 26-30 | 1,550 |
| 31+ | 2,827 |
| Total | 29,794 |
Subjects
Adult learning grant
Date
21 July 2009
Reference
496 c1675W; 287526
House
House of Commons
Deposited by
Department for Children, Schools and Families
Type
Deposited papers
Author
Department for Children, Schools and Families
Committed on
13 May 2009
Originated on
12 May 2009
Received on
13 May 2009
Subjects
Contracts; Applications; Administrative delays; Communication; Finance; Education maintenance allowance; Learning and Skills Council for England; Procurement; Technology; Reviews; Students; Capita; Adult learning grant; Liberata
Date
13 May 2009
Reference
DEP2009-1401
House
House of Commons
Deposited by
Department for Children, Schools and Families
Type
Deposited papers
Author
Department for Children, Schools and Families
Committed on
18 July 2008
Originated on
16 July 2008
Received on
18 July 2008
Subjects
Grants; Education maintenance allowance; Students; North Yorkshire; Adult learning grant
Date
18 July 2008
Reference
DEP2008-1986
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills how much his Department spent on the adult learning grant in each year since 2005; and how much he expects his Department to spend on the adult learning grant in each of the next three years.
To ask the Secretary of State for Innovation, Universities and Skills how much his Department spent on the adult learning grant in each year since 2005; and how much he expects his Department to spend on the adult learning grant in each of the next three years.
Asked by
Stephen Williams
(Liberal Democrat)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
9 June 2008
For answer on
11 June 2008
Answered on
12 June 2008
The Adult Learning Grant (ALG) has been available throughout England since September 2007 and in its pilot phase (from 2003). The following table details the amounts which the Department has spent on ALG in the last three financial years:
The Department has a budget of £32 million for ALG for each of the next three financial years (2008-09, 2009-10 and 2010-11), which will be allocated in line with applications from adults supported by ongoing marketing of the scheme.
| £ million | |
| 2005-06 | 7 |
| 2006-07 | 10.7 |
| 2007-08 | 17.5 |
Subjects
Adult learning grant
Date
12 June 2008
Reference
477 c503W; 210439
House
House of Commons
In Stockport, many older students returning to further education find the financial support provided by the adult learning grant very valuable. Can the Secretary of State tell me what more his Department is doing to advertise that grant so that more older people are aware that they will get financial support if they return to further education?
In Stockport, many older students returning to further education find the financial support provided by the adult learning grant very valuable. Can the Secretary of State tell me what more his Department is doing to advertise that grant so that more older people are aware that they will get financial support if they return to further education?
Asked by
Ann Coffey
(Labour)
Answering body
Department for Innovation, Universities and Skills
Oral questions - Supplementary
Status
Answered
Answered on
15 May 2008
I am grateful to my hon. Friend for bringing the adult learning grant to the attention of the House. It was developed in pilot form in previous years, and extended nationally from September, and it is now making a huge difference to people's ability to study. We are at the stage in the year where we have just over two terms' experience of the promotion of the grant, and I can assure my hon. Friend that I and the Under-Secretary of State for Innovation, Universities and Skills, my hon. Friend the Member for Tottenham (Mr. Lammy), will be looking at the lessons learned to ensure that we achieve the maximum possible take-up of that grant.
Subjects
Adult education; Finance; Further education; Grants; Adult learning grant; Admissions
Date
15 May 2008
Reference
475 c1533
Chamber / Committee
House of Commons chamber
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills how much his Department plans to spend on adult learner grants for adults aged 25 years and over completing their first level three qualification in each of the next three years.
To ask the Secretary of State for Innovation, Universities and Skills how much his Department plans to spend on adult learner grants for adults aged 25 years and over completing their first level three qualification in each of the next three years.
Asked by
Stephen Williams
(Liberal Democrat)
Answered by
Bill Rammell
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
9 May 2008
For answer on
13 May 2008
Answered on
15 May 2008
The Adult Learning Grant (ALG) has been available throughout England since September 2007 and during its pilot phase (from 2003) showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The Department has a budget of £32 million for ALG for each of the next three financial years (2008-09, 09-10 and 10-11), which will be allocated in line with applications from adults supported by ongoing marketing of the scheme. Since it began in 2003-04, over 43,000 learners have been helped by ALG. Evaluation of pilots has shown that 80 per cent. of ALG funded learners study for a Level 3 qualification of which around 12 per cent. of learners were aged 25 and over.
Subjects
Adult education; Grants; Adult learning grant
Date
15 May 2008
Reference
475 c1768-9W; 205540
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills what performance indicators have been set to assess the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a...
To ask the Secretary of State for Innovation, Universities and Skills what performance indicators have been set to assess the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a...
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
21 April 2008
Answered on
21 April 2008
Adult learning grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification, It is intended to help low skilled individuals in work on low incomes achieve their first full level 2 or first full level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council for England who administer the adult learning grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body, Mark Haysom, the Council's chief executive; will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your Parliamentary Questions that asked:""1. What performance indicators have been set to assess the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008. This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications for adult learning grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at Local Authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington,""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full time staff increasing to 27 full time staff as required.""7. What is the average length for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made, by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications received | Applications accepted (awards) | Applications refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 47 |
Subjects
Adult learning grant
Date
21 April 2008
Reference
474 c1593-5W; 198563
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills what his latest estimate is of (a) the likely total value of payments made in adult learning grant during 2007-08 and (b) the likely cost of administering adult learning grants in that year.
To ask the Secretary of State for Innovation, Universities and Skills what his latest estimate is of (a) the likely total value of payments made in adult learning grant during 2007-08 and (b) the likely cost of administering adult learning grants in that year.
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
21 April 2008
Answered on
21 April 2008
The Learning and Skills Council for England manage the adult learning grant on behalf of the Department. Adult learning grant became available across England from September 2007 following trialling in four LSC regions. The LSC contracts with Liberata, which provides helpline, assessment and payment services. Final figures for 2007-08 are not yet available but the LSC estimate that (a) the total payments made to learners for the adult learning grant during 2007-08 was £11.98 million and (b) the cost of administering the adult learning grant during 2007-08 was £1:07 million.
Subjects
Adult learning grant
Date
21 April 2008
Reference
474 c1588W;474 c1587-9W; 198559
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills which organisations are responsible for administering adult learning grant in Buckinghamshire.
To ask the Secretary of State for Innovation, Universities and Skills which organisations are responsible for administering adult learning grant in Buckinghamshire.
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
21 April 2008
Answered on
21 April 2008
The Learning and Skills Council for England administer the adult learning grant nationally on behalf of the Department. The LSC contracts with a single helpline, assessment and payment body, Liberata, who process applications and payments on behalf of the LSC throughout England.
Subjects
Buckinghamshire; Adult learning grant
Date
21 April 2008
Reference
474 c1588-9W;474 c1589W; 198560
House
House of Commons
(5) how many applications for adult learning grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.
(5) how many applications for adult learning grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
21 April 2008
Answered on
21 April 2008
Adult Learning Grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council Adult Learning Grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's chief executive, will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your parliamentary questions that asked:""1. What performance indicators have been set to asses the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008, This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications to grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at local authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington.""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full-time staff increasing to 27 full-time staff as required.""7. What is the average length of time for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications received | Applications accepted (Awards) | Applications refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 47 |
Subjects
Adult learning grant
Date
21 April 2008
Reference
474 c1589-91W; 198562
House
House of Commons
(2) what the average length of time is for an application for Adult Learning Grant to be processed following receipt of a completed application form;
(2) what the average length of time is for an application for Adult Learning Grant to be processed following receipt of a completed application form;
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
2 April 2008
Answered on
21 April 2008
Adult Learning Grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council Adult Learning Grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's chief executive, will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your parliamentary questions that asked:""1. What performance indicators have been set to asses the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008, This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications to grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at local authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington.""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full-time staff increasing to 27 full-time staff as required.""7. What is the average length of time for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications received | Applications accepted (Awards) | Applications refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 47 |
Subjects
Adult learning grant
Date
21 April 2008
Reference
198437; 474 c1589-91W
House
House of Commons
(3) what training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement;
(3) what training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement;
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
2 April 2008
Answered on
21 April 2008
Adult Learning Grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council Adult Learning Grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's chief executive, will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your parliamentary questions that asked:""1. What performance indicators have been set to asses the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008, This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications to grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at local authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington.""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full-time staff increasing to 27 full-time staff as required.""7. What is the average length of time for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications received | Applications accepted (Awards) | Applications refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 47 |
Subjects
Adult learning grant
Date
21 April 2008
Reference
474 c1589-91W; 198486
House
House of Commons
(4) how many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline;
(4) how many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline;
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
2 April 2008
Answered on
21 April 2008
Adult Learning Grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council Adult Learning Grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's chief executive, will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your parliamentary questions that asked:""1. What performance indicators have been set to asses the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008, This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications to grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at local authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington.""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full-time staff increasing to 27 full-time staff as required.""7. What is the average length of time for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications received | Applications accepted (Awards) | Applications refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 47 |
Subjects
Adult learning grant
Date
21 April 2008
Reference
474 c1589-91W; 198487
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills (1) where the call centre handling calls to the Adult Learning Grant helpline is located;
To ask the Secretary of State for Innovation, Universities and Skills (1) where the call centre handling calls to the Adult Learning Grant helpline is located;
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
2 April 2008
Answered on
21 April 2008
Adult Learning Grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council Adult Learning Grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's chief executive, will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your parliamentary questions that asked:""1. What performance indicators have been set to asses the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008, This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications to grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at local authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington.""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full-time staff increasing to 27 full-time staff as required.""7. What is the average length of time for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications received | Applications accepted (Awards) | Applications refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 47 |
Subjects
Adult learning grant
Date
21 April 2008
Reference
198436; 474 c1589-91W
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills which organisations are responsible for administering adult learning grant in Bexley.
To ask the Secretary of State for Innovation, Universities and Skills which organisations are responsible for administering adult learning grant in Bexley.
Asked by
David Evennett
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
1 April 2008
For answer on
3 April 2008
Answered on
21 April 2008
The Learning and Skills Council for England administer the adult learning grant nationally on behalf of the Department. The LSC contracts with a single helpline, assessment and payment body, Liberata, who process applications and payments on behalf of the LSC throughout England.
Subjects
Bexley; Adult learning grant
Date
21 April 2008
Reference
474 c1589W; 198812
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills how many applications for the adult learning grant have been (a) made, (b) accepted and (c) refused in (i) the London Borough of Bexley and (ii) Bexleyheath and Crayford constituency.
To ask the Secretary of State for Innovation, Universities and Skills how many applications for the adult learning grant have been (a) made, (b) accepted and (c) refused in (i) the London Borough of Bexley and (ii) Bexleyheath and Crayford constituency.
Asked by
David Evennett
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
1 April 2008
For answer on
3 April 2008
Answered on
21 April 2008
Adult learning grant has been available throughout England since September 2007, and during its pilot phase, showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full level 2 or first full level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council who administer the adult learning grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's Chief Executive, will write to the hon. Gentleman with the information requested and a copy of his reply will be placed in the House Library.
Subjects
Bexley; Adult learning grant
Date
21 April 2008
Reference
474 c1589W; 198811
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills what the average length of time is for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.
To ask the Secretary of State for Innovation, Universities and Skills what the average length of time is for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
2 April 2008
Answered on
21 April 2008
Adult Learning Grant has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals raise their skill levels through completing their training and gaining a qualification. It is intended to help low skilled individuals in work on low incomes achieve their first full Level 2 or first full Level 3 qualification. The grant offers up to £30 per week.The issues raised are matters for the Learning and Skills Council who administer the Adult Learning Grant for the Department for Innovation, Universities and Skills and have responsibility for the contract with the helpline, assessment and payment body. Mark Haysom, the Council's Chief Executive, has written to the hon. Member with the information requested and a copy of his reply has been placed in the House Library.Letter from Verity Bullough, dated 10 April 2008:"In the absence of Mark Haysom I am writing in response to your Parliamentary Questions that asked;""1. What performance indicators have been set to assess the (a) quality of customer service provided by the adult learning grant helpline and (b) efficiency of the processing of applications for adult learning grant; and if he will make a statement.""The administration of Adult Learning Grant moves to a new system from September 2008. This is part of wider changes to bring together the delivery of a number of strands of the LSC Learner Support, Programme, in order to give improved service to prospective learners.""Delivery of the Adult Learning Grant on the old system in the first term of this academic year was not always satisfactory. Service performance indicators have been set for the new system and these have been met since early January. A baseline survey of ""the helpline was carried out last year and will be repeated when the new service is in operation, to assess improvement and customer satisfaction.""2. How many applications for adult learning grant have been (a) made, (b) accepted and (c) refused in (i) England, (ii) the area of the Oxfordshire, Buckinghamshire and Milton Keynes Learning and Skills Council, (iii) Buckinghamshire and (iv) Aylesbury parliamentary constituency in 2007-08; and if he will make a statement.""Application information is available at LSC area level but not at Local Authority or constituency level.""The table below shows application data for the Oxfordshire, Buckinghamshire and Milton Keynes LSC area."
"3. Where the call centre handling calls to the Adult Learning Grant helpline is located.""The Call Centre dedicated to handling Adult Learning Grant calls is in Manchester, with a back-up site in Barrow and imminent further back-up sites in Coventry and Darlington.""4. What training is given to staff responsible for responding to calls by members of the public to the Adult Learning Grant helpline; and if he will make a statement.""Advisors undertake an initial two week training course incorporating mentoring with an experienced advisor and ongoing support and guidance from team leaders. Training continues throughout the Advisors' employment.""5. What is the average length of time for an application for Adult Learning Grant to be processed following receipt of a completed application form.""Applications are processed and a communication to the applicant is sent within 10 days of receipt.""6. How many (a) staff and (b) full-time equivalent staff are employed to manage and operate the Adult Learning Grant helpline.""Staff levels dedicated to ALG calls vary in accordance with volumes of calls. There is a core of 7 full time staff increasing to 27 full time staff as required.""7. What is the average length of time for dispatch of an Adult Learning Grant pack following receipt of a request from a member of the public.""ALG application forms are available from learning providers, Nextstep, Connexions and Learndirect. Learndirect despatch application packs direct to applicants within two working days of the request being made, by 2nd class post. Learndirect advise callers that the application form should be with them within 7 days."
| Area | Applications Received | Applications Accepted (Awards) | Applications Refused | Applications in progress |
| England | 31,786 | 22,227 | 7,050 | 2,509 |
| Oxfordshire, Buckinghamshire and Milton Keynes | 572 | 421 | 104 | 473 |
Subjects
Adult education; Grants; Adult learning grant
Date
21 April 2008
Reference
474 c1591-2W; 198438
House
House of Commons
To ask the Secretary of State for Innovation, Universities and Skills what the Government's policy is on the eligibility of ex-prisoners who have been released on licence at the end of their term in custody for adult learning grant; and if he will make a statement.
To ask the Secretary of State for Innovation, Universities and Skills what the Government's policy is on the eligibility of ex-prisoners who have been released on licence at the end of their term in custody for adult learning grant; and if he will make a statement.
Asked by
David Lidington
(Conservative)
Answered by
David Lammy
(Labour)
Answering body
Department for Innovation, Universities and Skills
Type
Written questions
Status
Answered
Tabled on
31 March 2008
For answer on
21 April 2008
Answered on
21 April 2008
Ex-prisoners, who have been released on licence at the end of their term in custody, are able to apply for the Adult Learning Grant (ALG) subject to meeting the full eligibility criteria. The grant is primarily intended to help individuals in work with low skills and on low incomes; individuals receiving out of work benefits are not eligible for ALG. Participants must be undertaking full time learning for their first full Level 2 or first full Level 3 qualification. Serving prisoners who are released on temporary licence to attend college are not eligible for ALG.The 'on licence' process helps offenders re-build their lives, return to their families and gain work. For those offenders wishing to gain qualifications, ALG can help support them in that learning. ALG has been available throughout England since September 2007 and during its pilot phase showed that it was successful at helping more individuals complete their training and gain a qualification.
Subjects
Offenders; Adult learning grant
Date
21 April 2008
Reference
474 c1593W; 198561
House
House of Commons