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To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the adequacy of protections available to small businesses when seeking compensation from private parcel delivery and courier companies for lost, damaged or delayed deliveries.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the adequacy of protections available to small businesses when seeking compensation from private parcel delivery and courier companies for lost, damaged or delayed deliveries.
We want to see all delivery companies provide a good level of service for customers and businesses and the government has been clear that some operators need to do more to meet the expectations of their customers.
Ofcom is the independent regulator for the parcel delivery sector, and it monitors the experiences of businesses and consumers of parcel delivery services. Ofcom’s last annual post monitoring report found that around eight in ten SMEs were satisfied overall with delivery services.
Ofcom has, however, recognised growing concerns about parcel operators’ delivery performance and is keeping the need for enforcement or additional regulation under review.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment his Department has made of the potential impact of the level of reliability of private parcel delivery and courier services on small and medium sized businesses.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment his Department has made of the potential impact of the level of reliability of private parcel delivery and courier services on small and medium sized businesses.
We want to see all delivery companies provide a good level of service for customers and businesses and the government has been clear that some operators need to do more to meet the expectations of their customers.
Ofcom is the independent regulator for the parcel delivery sector, and it monitors the experiences of businesses and consumers of parcel delivery services. Ofcom’s last annual post monitoring report found that around eight in ten SMEs were satisfied overall with delivery services.
Ofcom has, however, recognised growing concerns about parcel operators’ delivery performance and is keeping the need for enforcement or additional regulation under review.
To ask the Secretary of State for Transport, what information her Department holds on which local authorities have permitted commercial pavement delivery robot operations; and under what legal provisions those operations take place.
To ask the Secretary of State for Transport, what information her Department holds on which local authorities have permitted commercial pavement delivery robot operations; and under what legal provisions those operations take place.
To ask the Secretary of State for Transport, what discussions her Department has had with (a) RNIB, (b) Guide Dogs, (c) Transport for All and (d) Living Streets on the potential impact of pavement delivery robots on disabled and older pedestrians; and whether an equality impact assessment has been carried...
To ask the Secretary of State for Transport, what discussions her Department has had with (a) RNIB, (b) Guide Dogs, (c) Transport for All and (d) Living Streets on the potential impact of pavement delivery robots on disabled and older pedestrians; and whether an equality impact assessment has been carried...
To ask the Secretary of State for Transport, what assessment her Department has made of the level of risk of pavement delivery robots being (a) hijacked, (b) used to carry unlawful items or (c) used to obstruct emergency responders at incident scenes or protests; and what cyber security standards operators...
To ask the Secretary of State for Transport, what assessment her Department has made of the level of risk of pavement delivery robots being (a) hijacked, (b) used to carry unlawful items or (c) used to obstruct emergency responders at incident scenes or protests; and what cyber security standards operators...
To ask the Secretary of State for Business, Innovation, Science and Trade, whether pavement delivery robots are intended to be among the first uses of the sandboxing powers in the Regulating for Growth Bill; and what parliamentary scrutiny will apply to individual sandboxes established under those powers.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether pavement delivery robots are intended to be among the first uses of the sandboxing powers in the Regulating for Growth Bill; and what parliamentary scrutiny will apply to individual sandboxes established under those powers.
To ask the Secretary of State for the Home Department, what assessment she has made of the potential merits of updating the Licensing Act 2003 to reflect the growth of online alcohol delivery services and potential associated risks of alcohol related harm.
To ask the Secretary of State for the Home Department, what assessment she has made of the potential merits of updating the Licensing Act 2003 to reflect the growth of online alcohol delivery services and potential associated risks of alcohol related harm.
The Licensing Act 2003 provides the legal framework for the sale and supply of alcohol in England and Wales. It is already an offence under the Act to knowingly sell or attempt to sell alcohol to a person who is drunk or underage.
Consumer alcohol purchasing habits have evolved in recent years, particularly with a notable growth in sales made via online platforms and rapid delivery services. The Department for Health and Social Care, which has responsibility for policy on health harms, and the Home Office are looking at how current licensing rules apply to these services to ensure these are effective.
This includes engaging with experts, people with lived experience, and other stakeholders, and assessing emerging evidence on the impact that this may be having on health outcomes and on the effective promotion of the licensing objectives. I chaired a roundtable in June on this issue, jointly with the then Minister for Public Health and Prevention, and we are now determining our next steps, including engagement with delivery companies.
To ask the Secretary of State for Transport, what discussions her Department has had with delivery platforms on ensuring riders use only safe and road-legal e-bikes.
To ask the Secretary of State for Transport, what discussions her Department has had with delivery platforms on ensuring riders use only safe and road-legal e-bikes.
Ministers have previously written to food delivery platforms on this matter, and those letters are available in the Library of the House.
In addition, the Department has commissioned research on the road behaviours of food delivery riders, the level of illegal e-bike usage and the extent to which the business practices of food delivery platforms may influence this. The Department’s researchers are currently in contact with food delivery platforms to inform this work, which is expected to conclude by March 2027, and we will publish the findings from it.
To ask the Secretary of State for the Home Department, what steps she is taking to ensure delivery companies delivering alcohol comply with age and licensing requirements.
To ask the Secretary of State for the Home Department, what steps she is taking to ensure delivery companies delivering alcohol comply with age and licensing requirements.
The Licensing Act 2003 provides the legal framework for the sale and supply of alcohol in England and Wales. It is already an offence under the Act to knowingly sell or attempt to sell alcohol to a person who is drunk or underage.
Consumer alcohol purchasing habits have evolved in recent years, particularly with a notable growth in sales made via online platforms and rapid delivery services. The Department for Health and Social Care, which has responsibility for policy on health harms, and the Home Office are looking at how current licensing rules apply to these services to ensure these are effective.
This includes engaging with experts, people with lived experience, and other stakeholders, and assessing emerging evidence on the impact that this may be having on health outcomes and on the effective promotion of the licensing objectives. I chaired a roundtable in June on this issue, jointly with the then Minister for Public Health and Prevention, and we are now determining our next steps, including engagement with delivery companies.
We recently consulted on the conversion kits that my hon. Friend mentions and will set out a response shortly. As somebody who formerly had responsibility for the Greater Manchester fire and rescue service, I fully understand the issue that she is raising, and she can expect a robust response on all the issues raised. I am not sure that I will be able to attend her roundtable, but I will ensure that a Minister does so.
We recently consulted on the conversion kits that my hon. Friend mentions and will set out a response shortly. As somebody who formerly had responsibility for the Greater Manchester fire and rescue service, I fully understand the issue that she is raising, and she can expect a robust response on all the issues raised. I am not sure that I will be able to attend her roundtable, but I will ensure that a Minister does so.
Q5
.
Dame Siobhain McDonagh (Mitcham and Morden) (Lab):
In a capital city still scarred by the loss of 72 lives in the Grenfell fire, we have a second equally flammable and deadly risk. In bedrooms and corridors across London, low-paid deliverers for Deliveroo, Just Eat and Uber Eats are charging the tools of their trade: lethal lithium e-bike batteries. Every other day, the London Fire Brigade is called out to an e-bike battery fire, with a record 206 in 2025 alone. Will the Prime Minister commit the Government to banning the import of substandard e-bikes and converter kits, and will his Ministers attend my roundtable in October with regulators, delivery companies and insurers to find a way forward?
Q5
.
Dame Siobhain McDonagh (Mitcham and Morden) (Lab):
In a capital city still scarred by the loss of 72 lives in the Grenfell fire, we have a second equally flammable and deadly risk. In bedrooms and corridors across London, low-paid deliverers for Deliveroo, Just Eat and Uber Eats are charging the tools of their trade: lethal lithium e-bike batteries. Every other day, the London Fire Brigade is called out to an e-bike battery fire, with a record 206 in 2025 alone. Will the Prime Minister commit the Government to banning the import of substandard e-bikes and converter kits, and will his Ministers attend my roundtable in October with regulators, delivery companies and insurers to find a way forward?
Q5
.
Dame Siobhain McDonagh (Mitcham and Morden) (Lab):
In a capital city still scarred by the loss of 72 lives in the Grenfell fire, we have a second equally flammable and deadly risk. In bedrooms and corridors across London, low-paid deliverers for Deliveroo, Just Eat and Uber Eats are charging the tools of their trade: lethal lithium e-bike batteries. Every other day, the London Fire Brigade is called out to an e-bike battery fire, with a record 206 in 2025 alone. Will the Prime Minister commit the Government to banning the import of substandard e-bikes and converter kits, and will his Ministers attend my roundtable in October with regulators, delivery companies and insurers to find a way forward?
We recently consulted on the conversion kits that my hon. Friend mentions and will set out a response shortly. As somebody who formerly had responsibility for the Greater Manchester fire and rescue service, I fully understand the issue that she is raising, and she can expect a robust response on all the issues raised. I am not sure that I will be able to attend her roundtable, but I will ensure that a Minister does so.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to establish a minimum floor of employment rights for workers in the parcel delivery sector regardless of their contractual status; and what assessment he has made of the adequacy of current protections for...
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to establish a minimum floor of employment rights for workers in the parcel delivery sector regardless of their contractual status; and what assessment he has made of the adequacy of current protections for...
It is important that the parcel delivery market works for businesses, customers and workers.
Ofcom has powers to independently regulate parcel delivery companies although this does not extend to their employment models.
Employment rights are determined by employment status, which is based on the reality of the relationship between the individual and the person for whom services are provided. Employers should never seek to deny people their employment rights and avoid legal obligations by claiming someone is self-employed when in reality they are not.
The Government plans to consult on employment status in due course and we will engage with stakeholders across the postal services industry as part of this work.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to tackle the misclassification of workers as self-employed in the parcel delivery sector.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to tackle the misclassification of workers as self-employed in the parcel delivery sector.
It is important that the parcel delivery market works for businesses, customers and workers.
Ofcom has powers to independently regulate parcel delivery companies although this does not extend to their employment models.
Employment rights are determined by employment status, which is based on the reality of the relationship between the individual and the person for whom services are provided. Employers should never seek to deny people their employment rights and avoid legal obligations by claiming someone is self-employed when in reality they are not.
The Government plans to consult on employment status in due course and we will engage with stakeholders across the postal services industry as part of this work.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to introduce proactive enforcement of employment status rules in the parcel delivery sector.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to introduce proactive enforcement of employment status rules in the parcel delivery sector.
It is important that the parcel delivery market works for businesses, customers and workers.
Ofcom has powers to independently regulate parcel delivery companies although this does not extend to their employment models.
Employment rights are determined by employment status, which is based on the reality of the relationship between the individual and the person for whom services are provided. Employers should never seek to deny people their employment rights and avoid legal obligations by claiming someone is self-employed when in reality they are not.
The Government plans to consult on employment status in due course and we will engage with stakeholders across the postal services industry as part of this work.
To ask the Secretary of State for Business, Innovation, Science and Trade, what discussions he has had with Ofcom on whether the current delivery regulatory framework adequately accounts for the growth of unregulated parcel delivery operators; and what steps he is taking to address any resulting imbalance.
To ask the Secretary of State for Business, Innovation, Science and Trade, what discussions he has had with Ofcom on whether the current delivery regulatory framework adequately accounts for the growth of unregulated parcel delivery operators; and what steps he is taking to address any resulting imbalance.
It is important that the parcel delivery market works for businesses, customers and workers.
Ofcom has powers to independently regulate parcel delivery companies although this does not extend to their employment models.
Employment rights are determined by employment status, which is based on the reality of the relationship between the individual and the person for whom services are provided. Employers should never seek to deny people their employment rights and avoid legal obligations by claiming someone is self-employed when in reality they are not.
The Government plans to consult on employment status in due course and we will engage with stakeholders across the postal services industry as part of this work.
To ask the Chancellor of the Exchequer, what estimate he has made of the Employer National Insurance Contributions lost to the Exchequer as a result of the misclassification of workers as self-employed in the parcel delivery sector; and what steps he is taking to recover those contributions.
To ask the Chancellor of the Exchequer, what estimate he has made of the Employer National Insurance Contributions lost to the Exchequer as a result of the misclassification of workers as self-employed in the parcel delivery sector; and what steps he is taking to recover those contributions.
HMRC does not produce estimates of Employer National Insurance Contributions lost through worker misclassification in the parcel delivery sector.
Employment status for tax purposes depends on the specific terms and conditions of an engagement and must be determined on a case-by-case basis. Parcel delivery drivers may be correctly classified as self-employed or employed, depending on the particular facts of their engagement.
HMRC is committed to robustly tackling false self-employment and will investigate evidence that suggests companies may have misclassified individuals for tax purposes. In these cases, HMRC will identify the facts and take steps to ensure the correct tax and National Insurance Contributions are paid, along with any interest and penalties due. As announced by this Government, HMRC is recruiting 5,500 additional compliance officers to bolster tax compliance and close the tax gap. If someone is aware of non-compliance, they can report it to HMRC, and they will consider this evidence.
To ask the Secretary of State for Transport, what assessment she has made of the potential impact of pavement delivery robots on pedestrian safety, accessibility, and the overall use of public footways, particularly for people with disabilities, older residents, and those using pushchairs or mobility aids.
To ask the Secretary of State for Transport, what assessment she has made of the potential impact of pavement delivery robots on pedestrian safety, accessibility, and the overall use of public footways, particularly for people with disabilities, older residents, and those using pushchairs or mobility aids.
Advances in technology have the potential to boost our economy and undertake dangerous jobs such as highways maintenance, but it is important the safety of pedestrians and vulnerable road users is put first.
We have announced that we intend to trial pavement robots using powers the Government is seeking through the Regulating for Growth Bill. A key part of the trial will be understanding the impact on pedestrians, particularly the most vulnerable groups.
No permanent regulations will come into force without detailed public consultation and a full assessment of the impacts.
To ask the Secretary of State for Transport, whether her Department has made an assessment of the potential impact of autonomous delivery robots on accessibility for people with disabilities.
To ask the Secretary of State for Transport, whether her Department has made an assessment of the potential impact of autonomous delivery robots on accessibility for people with disabilities.
We have announced that we intend to trial pavement robots using powers the Government is seeking through the Regulating for Growth Bill. A key part of the trial will be understanding the impact on pedestrians, particularly the most vulnerable groups.
No permanent regulations will come into force without detailed public consultation and a full assessment of the impacts.
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment has been made of the potential impact of the Deposit Return Scheme on people who rely on online grocery deliveries and are unable to purchase food and drink in person.
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment has been made of the potential impact of the Deposit Return Scheme on people who rely on online grocery deliveries and are unable to purchase food and drink in person.
The impact on people who rely on online grocery deliveries was considered in our Deposit Return Scheme Equality Impact Assessment, which can be found here.
To ask the Secretary of State for Transport, what assessment her Department has made of trends in the level of commercial delivery work being undertaken by moped and motorcycle riders who hold only a learner permit; and whether her Department plans to review the use of learner permits in commercial...
To ask the Secretary of State for Transport, what assessment her Department has made of trends in the level of commercial delivery work being undertaken by moped and motorcycle riders who hold only a learner permit; and whether her Department plans to review the use of learner permits in commercial...
The Government expects those driving or riding for work to keep both themselves and other road users safe. As such we have committed to piloting a new voluntary Work-Related Road Safety Charter that is being developed in partnership with industry. The Charter will be informed by existing schemes such as Driving for Better Business and encourage everyone involved in driving or riding for work to improve road safety. That includes delivery drivers riding mopeds.
The DVSA (Driver and Vehicle Standards Agency) consultation on improving moped and motorcycle training, testing and licensing closed on 11 May. The consultation was launched with a range of measures designed to support a targeted review of the training, testing and licensing framework for motorcyclists, and the aim of improving safety and modernising and simplifying access to motorcycling. In part, reforms aim to encourage progression to full licences, particularly for those riding for work. We are now analysing the responses and will publish the outcome of the consultation on GOV.UK.