The Department engages with a wide range of stakeholders in developing policy on street design. My officials and I have met with a range of groups in developing policy on floating bus stops including the Royal National Institute of Blind People, Guide Dogs and the National Federation of the Blind UK.

The UK government recognises the invaluable role guide dogs play in enhancing the independence and quality of life for individuals with visual and hearing loss.

Assistance dogs are not funded or provided by the government. Direct provision of guide dogs is primarily handled by charitable organisations. Organisations like Assistance Dogs UK (ADUK), an umbrella coalition for well established dog training organisations, offer information and advice on how to apply for an assistance dog.

We are aware of issues around shortages of assistance dogs since the pandemic and there has been dialogue with assistance dogs' charities. Guide Dogs UK have assured us that they are on course to return to pre-pandemic supply levels soon and are working hard to reduce waiting times.

The UK government recognises the invaluable role guide dogs play in enhancing the independence and quality of life for individuals with visual and hearing loss.

Assistance dogs are not funded or provided by the government. Direct provision of guide dogs is primarily handled by charitable organisations. Organisations like Assistance Dogs UK (ADUK), an umbrella coalition for well established dog training organisations, offer information and advice on how to apply for an assistance dog.

We are aware of issues around shortages of assistance dogs since the pandemic and there has been dialogue with assistance dogs' charities. Guide Dogs UK have assured us that they are on course to return to pre-pandemic supply levels soon and are working hard to reduce waiting times.

Electric vehicles play a key role in contributing to a quieter and cleaner environment, but the Department recognises the potential risks posed by quiet electric vehicles to pedestrians, other vulnerable road users and animals.

Vehicle approval requirements have been introduced to mandate sound generators, known as Acoustic Vehicle Alerting Systems (AVAS), on new types of quiet electric and hybrid vehicles. This has applied to new vehicles being registered since 1 July 2021. The requirements ensure that electric and hybrid vehicles will always produce a minimum level of noise below twelve miles per hour and during reversing.

The Equality Act 2010 provides strong protection to disabled people with guide dogs in a range of settings, including when accessing business premises. It is highly likely that access refusals will be unlawful and strong remedies are available to disabled people who have experienced this and wish to enforce the law.

A person who feels discriminated against may contact the Equality Advisory and Support Service (EASS), a Government-funded helpline, which is the initial point of contact for anyone with discrimination concerns. The EASS provides free bespoke advice and in-depth support to individuals with discrimination concerns. It also supports individuals to resolve issues using alternative informal dispute resolution and can advise on next steps when someone feels discriminated against. The EASS can also advise people who wish to take their complaint further, and can be contacted through their website at www.equalityadvisoryservice.com, by telephone on 0808 800 0082 or text phone on 0808 800 0084.

Additionally, the Equality and Human Rights Commission has published guidance for businesses on their obligations under the 2010 Act - “Assistance dogs, a guide for all businesses” available at: www.equalityhumanrights.com/guidance/assistance-dogs-guide-businesses-and-service-providers

The Equality Act 2010 is clear that disabled people should not be refused access to businesses or services because they have a guide dog. Any such refusals are likely to be unlawful.

The Equality and Human Rights Commission has published a range of guidance on this matter to ensure that businesses and service providers are aware of their legal responsibilities towards customers with guide dogs and are equipped with the knowledge to ensure the Equality Act 2010 is complied with.

We are clear that people should not be refused access to businesses or services because they have a guide dog. Under the Equality Act 2010, businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs. The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services.

The Equality and Human Rights Commission has published a range of guidance on this matter to ensure that businesses and service providers are aware of their legal responsibilities towards customers with guide dogs and are equipped with the knowledge to ensure the Equality Act 2010 is complied with.

These provide examples of best practice and information on, for example, the requirement to make reasonable adjustments, including the admittance of guide dogs to premises. This is so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.

The Equality Act 2010 places a general duty on businesses and service providers to make reasonable adjustments to allow disabled people, including people with assistance dogs, access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act. It has published guidance - ‘Assistance Dogs: a guide for businesses and service providers’ - to help businesses understand what they can do to meet their legal duties to assistance dog owners.

Duties and protections under the Equality Act are ultimately enforceable through the courts, and anybody who thinks that they have been discriminated against - including where access to an assistance dog has been refused - can take legal action to seek to resolve the issue. The EHRC will support people who have experienced discrimination through that process.

Over the years, Ministers have held discussions with Guide Dogs UK about their ‘Open Doors’ campaign which aims to achieve the fullest possible access for owners of guide dogs and assistance dogs. I fully support that campaign and the principle that Guide Dogs and assistance dogs should always be allowed access, except in the most exceptional circumstances.

The Equality Act 2010 places a general duty on businesses and service providers to make reasonable adjustments to allow disabled people, including people with assistance dogs, access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act. It has published guidance - ‘Assistance Dogs: a guide for businesses and service providers’ - to help businesses understand what they can do to meet their legal duties to assistance dog owners.

Duties and protections under the Equality Act are ultimately enforceable through the courts, and anybody who thinks that they have been discriminated against - including where access to an assistance dog has been refused - can take legal action to seek to resolve the issue. The EHRC will support people who have experienced discrimination through that process.

Over the years, Ministers have held discussions with Guide Dogs UK about their ‘Open Doors’ campaign which aims to achieve the fullest possible access for owners of guide dogs and assistance dogs. I fully support that campaign and the principle that Guide Dogs and assistance dogs should always be allowed access, except in the most exceptional circumstances.

Guide Dogs UK, as with other assistance dog charities and organisations, is an independent charity and the Government is not directly responsible or accountable for its activities. We aware of issues around the current shortage of guide dogs since the pandemic, and the previous Minister for Disabled People, Health and Work has had meetings and corresponded with Guide Dogs UK on this issue.

The Disability Action Plan, which was published in early February, sets out the immediate action HMG will be taking in 2024 to improve disabled people’s lives, including to improve support for people with assistance dogs and reduce access refusals, as well as laying the foundations for longer term change. It will complement the National Disability Strategy, which sets out our long term vision for disabled people in the UK.

Guide Dogs UK, as with other assistance dog charities and organisations, is an independent charity and the Government is not directly responsible or accountable for its activities. We aware of issues around the current shortage of guide dogs since the pandemic, and the previous Minister for Disabled People, Health and Work has had meetings and corresponded with Guide Dogs UK on this issue.

The Disability Action Plan, which was published in early February, sets out the immediate action HMG will be taking in 2024 to improve disabled people’s lives, including to improve support for people with assistance dogs and reduce access refusals, as well as laying the foundations for longer term change. It will complement the National Disability Strategy, which sets out our long term vision for disabled people in the UK.

Under the Equality Act 2010, businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs.

The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This could include allowing the use of assistance dogs so that disabled customers are not placed at a substantial disadvantage compared to non-disabled customers.

The Disability Action Plan published on 5th February 2024 includes an action to establish an assistance dogs and animals working group, which will consider issues including how to educate businesses on the rights of assistance dog owners and to help simplify reporting access refusals.

Clear guidance has already been published by the Equality and Human Rights Commission, one of its roles being to ensure that businesses and service providers are aware of their legal responsibilities towards customers with assistance dogs and are equipped with the knowledge to ensure the Equality Act 2010 is complied with.

Here is a link to “Assistance Dogs, A guide for all businesses”:

https://www.equalityhumanrights.com/sites/default/files/assistance-dogs-a-guide-for-all-businesses.pdf

No one should be refused access to businesses or services because they use a guide or other assistance dog.

Under the Equality Act 2010 (the Act), businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs. The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.

Parliament intended the Act to guide the policies of service providers, including those exercising public functions, as well as providing legal protection. Failure by a service provider to comply with the Act by making a reasonable adjustment will mean that they have unlawfully discriminated on grounds of disability.

People who feel that they have been discriminated against can use other provisions within the Act to seek redress against a non-compliant service provider, including going to Court if necessary.

This is the case for all the other protected characteristics in the Act and the Government has no plans to amend this process, which is based on the long-established civil law principle that it is for an aggrieved person to enforce the law.

No one should be refused access to businesses or services because they use a guide or other assistance dog.

Under the Equality Act 2010 (the Act), businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs. The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.

Parliament intended the Act to guide the policies of service providers, including those exercising public functions, as well as providing legal protection. Failure by a service provider to comply with the Act by making a reasonable adjustment will mean that they have unlawfully discriminated on grounds of disability.

People who feel that they have been discriminated against can use other provisions within the Act to seek redress against a non-compliant service provider, including going to Court if necessary.

This is the case for all the other protected characteristics in the Act and the Government has no plans to amend this process, which is based on the long-established civil law principle that it is for an aggrieved person to enforce the law.

No one should be refused access to businesses or services because they use a guide or other assistance dog. Ignorance of the law is not a defence.

Under the Equality Act 2010, businesses and public bodies that provide goods and services to the public must not unlawfully discriminate against disabled people, including those with assistance dogs.

The Act places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This could include allowing the use of assistance dogs so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers.