1-20 of 79 results for subject:"Legal Complaints Service"
Librarians' tools
- Search time
- 0.234 seconds
- Solr query time
- 0.003 seconds
- Search query
- subject:"Legal Complaints Service"
- We searched for
- subject_t:"Legal Complaints Service" OR subject_ses:42656
Type
House
Session
Year
Department
Member
More
Primary member
Answering member
Legislative stage
Legislation
Subject
More
Publisher
To ask the Secretary of State for Justice how many complaints originally made to the Legal Complaints Service are awaiting resolution; and how many staff of the Legal Ombudsman Services have been allocated to work on complaints which were made before the abolition of the Legal Complaints Service.
To ask the Secretary of State for Justice how many complaints originally made to the Legal Complaints Service are awaiting resolution; and how many staff of the Legal Ombudsman Services have been allocated to work on complaints which were made before the abolition of the Legal Complaints Service.
To ask the Secretary of State for Justice what provision his Department plans to make for the transfer of disputed Legal Complaints Service (LCS) complaints after the closure of LCS operations in Leamington Spa.
To ask the Secretary of State for Justice what provision his Department plans to make for the transfer of disputed Legal Complaints Service (LCS) complaints after the closure of LCS operations in Leamington Spa.
To ask the Secretary of State for Justice what the average cost to the public purse was of the consideration of a complaint by the Legal Complaints Service in each of the last five years.
To ask the Secretary of State for Justice what the average cost to the public purse was of the consideration of a complaint by the Legal Complaints Service in each of the last five years.
To ask the Secretary of State for Justice how long on average the Legal Complaints Service took to consider a complaint in each of the last five years.
To ask the Secretary of State for Justice how long on average the Legal Complaints Service took to consider a complaint in each of the last five years.
| Average time for consideration of a complaint (days) | |
| 2009 | 93 |
| 2008 | 97 |
| 2007 | 106 |
| 2006 | 131 |
| 2005 | 147 |
(2) whether the transfer of operations of the Legal Complaints Service to the Office for Legal Complaints has resulted in staff redundancies.
(2) whether the transfer of operations of the Legal Complaints Service to the Office for Legal Complaints has resulted in staff redundancies.
To ask the Secretary of State for Justice (1) what guidance has been issued to the Legal Complaints Service on the application of the Transfer of Undertakings (Protection of Employment) Regulations 2006 to those of its staff who are transferring to the Office for Legal Complaints;
To ask the Secretary of State for Justice (1) what guidance has been issued to the Legal Complaints Service on the application of the Transfer of Undertakings (Protection of Employment) Regulations 2006 to those of its staff who are transferring to the Office for Legal Complaints;
To ask the Secretary of State for Justice whether the staff of the Legal Complaints Service (LCS) will have the right to move to the Office for Legal Complaints (OLC) under transfer of undertakings, protection of employment regulations when the work of the LCS is transferred to the OLC.
To ask the Secretary of State for Justice whether the staff of the Legal Complaints Service (LCS) will have the right to move to the Office for Legal Complaints (OLC) under transfer of undertakings, protection of employment regulations when the work of the LCS is transferred to the OLC.
To ask Her Majesty's Government how many complaints were lodged with the Law Society (Legal Complaints Service and Solicitors Regulation Authority) in the British Coal respiratory disease litigation and the British Coal vibration white finger litigation; what was the outcome of each complaint; how much was refunded to each complainant;...
To ask Her Majesty's Government how many complaints were lodged with the Law Society (Legal Complaints Service and Solicitors Regulation Authority) in the British Coal respiratory disease litigation and the British Coal vibration white finger litigation; what was the outcome of each complaint; how much was refunded to each complainant;...
| Number of complaints | Outcome |
| 2,160 | Complaint conciliated |
| 673 | Complaint not upheld |
| 159 | Complaint outside our jurisdiction |
| 43 | Complaint resolved without our intervention |
| 565 | Complaint upheld |
| 6 | Complaint upheld but no action |
| 449 | Complaint withdrawn by customer |
| 139 | Customer has not responded |
| 109 | Referred back to firm under Rule 15 |
| 2 | Sols reasonable offer |
| 73 | Within jurisdiction but investigation declined |
| 1 | Complaint referred to SDT |
| 67 | Complaint/Allegation noted—Ongoing other action |
| 4 | Customer to pursue legal remedy |
| 1 | Customer to seek advice/gather evidence |
| 147 | closed temporarily |
| 9 | Not pursued by Instigator |
| 21 | Other |
| 782 | Ongoing |
| 5,410 | Total |
| Compensation amounts awarded from 1 Jan 2008 to 30 June 2009 | |
|---|---|
| £1 to £25 | 3 |
| £25.01 to £50 | 3 |
| £50.01 to £ 100 | 22 |
| £100.01 to £200 | 83 |
| £200.01 to £300 | 180 |
| £300.01 to £400 | 219 |
| £400.01 to £500 | 284 |
| £500.01 to £600 | 165 |
| £600.01 to £700 | 105 |
| £700.01 to £800 | 110 |
| £800.01 to £900 | 96 |
| £900.01 to £ 1000 | 92 |
| £1000.01 to £ 1500 | 244 |
| £1500.01 to £2000 | 33 |
| £2000.01 to £3000 | 24 |
| £3000.01 to £4000 | 6 |
| £4000.01 to £5000 | 3 |
| Over £5000 | 2 |
| Total | 1,674 |
| Outcome of Concluded Disciplinary Proceedings | |
|---|---|
| Fined £1,000 to £5,000 | 17 |
| Fined £6,000 to £ 10,000 | 8 |
| Fined £ 11,000 to £15,000 | 5 |
| Fined £16,000 to £20,000 | |
| Fined £21,000 to £25,000 | 1 |
| Reprimanded | 4 |
| Suspended for 6 months to 1 year | 1 |
| Suspended for 1 to 2 years | 1 |
| Suspended for 3 to 4 years | 1 |
| Struck off the roll | 3 |
To ask Her Majesty's Government what assessment they have made of the decisions by the Industrial Disease Committee of the Legal Complaints Service on 24 June (a) to maintain its recommendation to suspend the investigation of all complaints against Raleys solicitors in the British Coal litigation; (b) to write to...
To ask Her Majesty's Government what assessment they have made of the decisions by the Industrial Disease Committee of the Legal Complaints Service on 24 June (a) to maintain its recommendation to suspend the investigation of all complaints against Raleys solicitors in the British Coal litigation; (b) to write to...
To ask Her Majesty's Government whether they have made any assessment of the decision by the Legal Complaints Service, the independent complaints handling body of the Law Society of England and Wales, promulgated on 20 April, to again suspend investigation into the complaints of retired miners and widows concerning the...
To ask Her Majesty's Government whether they have made any assessment of the decision by the Legal Complaints Service, the independent complaints handling body of the Law Society of England and Wales, promulgated on 20 April, to again suspend investigation into the complaints of retired miners and widows concerning the...
To ask Her Majesty's Government whether they have made any assessment of the number of complaint investigations suspended by the Legal Complaints Service in connection with the conduct of solicitors in the British Coal respiratory disease litigation and British Coal vibration white finger litigation.
To ask Her Majesty's Government whether they have made any assessment of the number of complaint investigations suspended by the Legal Complaints Service in connection with the conduct of solicitors in the British Coal respiratory disease litigation and British Coal vibration white finger litigation.
To ask Her Majesty's Government how many complaints have been lodged with the Legal Complaints Service by or on behalf of retired miners and widows concerning inadequate professional service on the part of their former solicitors in the British Coal respiratory disease litigation and British Coal vibration white finger litigation;...
To ask Her Majesty's Government how many complaints have been lodged with the Legal Complaints Service by or on behalf of retired miners and widows concerning inadequate professional service on the part of their former solicitors in the British Coal respiratory disease litigation and British Coal vibration white finger litigation;...
To ask Her Majesty's Government whether they have made any assessment of the number of occasions upon which the Legal Complaints Service has not acted upon the recommendations of Zahida Manzoor, Legal Services Ombudsman for England and Wales, in connection with the conduct of solicitors in the British Coal respiratory...
To ask Her Majesty's Government whether they have made any assessment of the number of occasions upon which the Legal Complaints Service has not acted upon the recommendations of Zahida Manzoor, Legal Services Ombudsman for England and Wales, in connection with the conduct of solicitors in the British Coal respiratory...
It is an honour to respond to the debate in your presence, Mr. Speaker, and I thank the hon. Member for Mid-Bedfordshire (Nadine Dorries) for highlighting this important issue. The Government take the regulation of the legal profession very seriously. These are challenging times, which is why the Government have...
It is an honour to respond to the debate in your presence, Mr. Speaker, and I thank the hon. Member for Mid-Bedfordshire (Nadine Dorries) for highlighting this important issue. The Government take the regulation of the legal profession very seriously. These are challenging times, which is why the Government have...
I am delighted to have secured the debate and grateful for the opportunity to raise this subject, particularly given the present economic climate. I am sure that many other Members have seen, as I have, an increase in the number of visitors to their surgeries who are experiencing both financial...
I am delighted to have secured the debate and grateful for the opportunity to raise this subject, particularly given the present economic climate. I am sure that many other Members have seen, as I have, an increase in the number of visitors to their surgeries who are experiencing both financial...
Adjournment debate on the legal profession.
Adjournment debate on the legal profession.
asked Her Majesty's Government:Further to the Written Answer by Lord Hunt of Kings Heath on 21 April (WA 222–3) concerning the Rother Valley Pilot and retired miners' complaints against solicitors in the British Coal litigation, whether the Answer took account of the findings of the Legal Services Complaints Commissioner that...
asked Her Majesty's Government:Further to the Written Answer by Lord Hunt of Kings Heath on 21 April (WA 222–3) concerning the Rother Valley Pilot and retired miners' complaints against solicitors in the British Coal litigation, whether the Answer took account of the findings of the Legal Services Complaints Commissioner that...
asked Her Majesty's Government:Further to the Written Answer by Lord Hunt of Kings Heath on 21 April (WA 222–3) concerning their plan to provide the Law Society with details of claimants in the Coal Health Compensation Scheme, (a) how many such claimants there were; (b) how many claimants' details have...
asked Her Majesty's Government:Further to the Written Answer by Lord Hunt of Kings Heath on 21 April (WA 222–3) concerning their plan to provide the Law Society with details of claimants in the Coal Health Compensation Scheme, (a) how many such claimants there were; (b) how many claimants' details have...
asked Her Majesty's Government:What assessment they have made of whether the Legal Complaints Service has operated in breach of the Miners' Compensation Claims—Policy Statement issued by the Compliance Board of the Law Society on 15 January 2004, as reaffirmed by the chairman of the Regulation Board of the Solicitors Regulation...
asked Her Majesty's Government:What assessment they have made of whether the Legal Complaints Service has operated in breach of the Miners' Compensation Claims—Policy Statement issued by the Compliance Board of the Law Society on 15 January 2004, as reaffirmed by the chairman of the Regulation Board of the Solicitors Regulation...
asked Her Majesty's Government:What assessment they have made of the fine of £495,000 imposed by the Legal Services Complaints Commission on the Law Society for its complaints handling plans for the Legal Complaints Service and Solicitors Regulation Authority between 2007 and 2009; and whether an external management team should be...
asked Her Majesty's Government:What assessment they have made of the fine of £495,000 imposed by the Legal Services Complaints Commission on the Law Society for its complaints handling plans for the Legal Complaints Service and Solicitors Regulation Authority between 2007 and 2009; and whether an external management team should be...