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To ask the Secretary of State for Health and Social Care, how many NHS Direct calls were unanswered in Yorkshire and the Humber region in 2010; and how many NHS 111 calls were unanswered in Yorkshire and the Humber region in 2020.
To ask the Secretary of State for Health and Social Care, how many NHS Direct calls were unanswered in Yorkshire and the Humber region in 2010; and how many NHS 111 calls were unanswered in Yorkshire and the Humber region in 2020.
The information is not held in the format requested.
To ask the Secretary of State for Health, what the total cost to the public purse of NHS Direct has been in each year since its formation in March 1998.
To ask the Secretary of State for Health, what the total cost to the public purse of NHS Direct has been in each year since its formation in March 1998.
As a National Health Service trust, NHS Direct generated income to cover its operating activities, usually resulting in a small surplus. The majority of this income was earned from NHS bodies such as strategic health authorities and primary care trusts. The amounts reported each year in NHS Direct’s annual report and accounts for its net surplus and its operating expenses were as follows:
Financial year | Retained surplus / (deficit) for the year | Total operating expenses £000s |
2004/05 | 1,011 | 147,351 |
2005/06 | 4,420 | 151,316 |
2006/07 | 2,329 | 145,560 |
2007/08 | 5,062 | 141,265 |
2008/09 (restated) | 2,529 | 159,540 |
2009/10 | 448 | 190,227 |
2010/11 | 2,733 | 145,819 |
2011/12 | 488 | 142,881 |
2012/13 | (68,282) | 207,547 |
2013/14 | (30,713) | 109,546 |
The Department does not hold data for earlier financial years.
The data for 2008-09 have been restated to reflect the first time adoption of International Financial Reporting Standards, thereby ensuring comparability with subsequent financial years. The data for earlier financial years were prepared using the UK Generally Accepted Accounting Practice applicable at the time.
NHS Direct was dissolved in 2014. Operating expenses shown above for 2012-13 and 2013-14 include costs of decommissioning.
To ask Her Majesty’s Government what estimate they made of the costs of closing NHS Direct at the time of the decision, and what was the actual cost of closing NHS Direct.
To ask Her Majesty’s Government what estimate they made of the costs of closing NHS Direct at the time of the decision, and what was the actual cost of closing NHS Direct.
NHS Direct NHS Trust’s Final Report and Accounts, published in June 2014, set out decommissioning costs of £69.2 million for 2012/13. The Trust’s business case, submitted for approval of the transaction for its dissolution which took effect on 1 April 2014, included an estimated cost of closure of £36.3 million in 2014/15. The Final Report and Accounts showed the decommissioning costs for this year to be £17.6 million.
To ask the Secretary of State for Health, how many people living in (a) York, (b) Yorkshire and Humber and (c) England sought advice from NHS Direct in each of its last five years of operation.
To ask the Secretary of State for Health, how many people living in (a) York, (b) Yorkshire and Humber and (c) England sought advice from NHS Direct in each of its last five years of operation.
This information is not held centrally.
My Lords, I beg leave to ask a Question of which I have given private notice. In doing so, I refer noble Lords to my health interests in the register.
My Lords, I beg leave to ask a Question of which I have given private notice. In doing so, I refer noble Lords to my health interests in the register.
My Lords, NHS England has closely monitored performance for all 111 providers, including NHS Direct, and reports weekly on performance to the Secretary of State for Health. NHS England will recommission NHS Direct’s 111 contracts and transfer staff who currently provide them to alternative providers. Patients should be reassured that...
My Lords, NHS England has closely monitored performance for all 111 providers, including NHS Direct, and reports weekly on performance to the Secretary of State for Health. NHS England will recommission NHS Direct’s 111 contracts and transfer staff who currently provide them to alternative providers. Patients should be reassured that...
My Lords, It is on this Government’s watch that a service staffed by unqualified call handlers has put patients at risk. When will Ministers take responsibility, and why did the noble Lord reject a plea from Dr Buckman, then chair of the BMA GP Committee, for the rollout of 111...
My Lords, It is on this Government’s watch that a service staffed by unqualified call handlers has put patients at risk. When will Ministers take responsibility, and why did the noble Lord reject a plea from Dr Buckman, then chair of the BMA GP Committee, for the rollout of 111...
My Lords, the NHS 111 service is not unsafe—it is a safe service. In the vast majority of the country it has been provided very well for patients. We were confident that the service could be provided well, and so it has proved. The isolated cases where the service has...
My Lords, the NHS 111 service is not unsafe—it is a safe service. In the vast majority of the country it has been provided very well for patients. We were confident that the service could be provided well, and so it has proved. The isolated cases where the service has...
My Lords, I can give the noble Baroness that reassurance, because we want local commissioners and doctors involved in the process to be confident in the service that they are commissioning. We did not ignore the warnings from Dr Buckman and others in the BMA. Indeed, on the strength of...
My Lords, I can give the noble Baroness that reassurance, because we want local commissioners and doctors involved in the process to be confident in the service that they are commissioning. We did not ignore the warnings from Dr Buckman and others in the BMA. Indeed, on the strength of...
My Lords, this is an issue around commissioning. As we have heard, CCGs can now commission NHS 111. Can my noble friend tell the House what support CCGs are likely to receive in commissioning these new services, and from whom?
My Lords, this is an issue around commissioning. As we have heard, CCGs can now commission NHS 111. Can my noble friend tell the House what support CCGs are likely to receive in commissioning these new services, and from whom?
CCGs, where relevant, are receiving support from local area teams of NHS England.
CCGs, where relevant, are receiving support from local area teams of NHS England.
The NHS is a provider, in certain parts of the country, of the 111 service, and other services more generally. But there is a very distinct difference between NHS Direct’s old service and the 111 service being provided now, in that 111 is a much more comprehensive service. That was...
The NHS is a provider, in certain parts of the country, of the 111 service, and other services more generally. But there is a very distinct difference between NHS Direct’s old service and the 111 service being provided now, in that 111 is a much more comprehensive service. That was...