To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the efficiency of the National Consumer Council pension scheme in discharging its duty to ensure payment to new pensioners on attainment of scheme payment eligibility.

To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the efficiency of the National Consumer Council pension scheme in discharging its duty to ensure payment to new pensioners on attainment of scheme payment eligibility.

To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the transparency of contact details for the National Consumer Council pension scheme.

To ask the Secretary of State for Business, Innovation and Skills, what assessment he has made of the transparency of contact details for the National Consumer Council pension scheme.

To ask the Secretary of State for Business, Innovation and Skills, if he will investigate the fitness for purpose of the members' payments division of the National Consumer Council pension scheme.

To ask the Secretary of State for Business, Innovation and Skills, if he will investigate the fitness for purpose of the members' payments division of the National Consumer Council pension scheme.

My Lords, this order delivers better, more effective consumer advocacy and more joined-up supervision of the estate agency regime. It marks the final step in the Government’s three-year programme of consumer landscape improvements, and its merits were debated at some length in Committee on 24 February. I will now once...

My Lords, this order delivers better, more effective consumer advocacy and more joined-up supervision of the estate agency regime. It marks the final step in the Government’s three-year programme of consumer landscape improvements, and its merits were debated at some length in Committee on 24 February. I will now once...

Moved by

Baroness Hayter of Kentish Town

Moved by

Baroness Hayter of Kentish Town

My Lords, contrary to what has been said, the decision to abolish the NCC was taken to implement the coalition’s promise in the coalition agreement to,

“reduce the number and cost of quangos”.

It was not taken in the interest of consumers, nor after any criticism of the NCC. Indeed, the NCC’s...

My Lords, contrary to what has been said, the decision to abolish the NCC was taken to implement the coalition’s promise in the coalition agreement to,

“reduce the number and cost of quangos”.

It was not taken in the interest of consumers, nor after any criticism of the NCC. Indeed, the NCC’s...

My Lords, I quite naturally have a great interest in this debate as not the mother or even the grandmother but probably the great-grandmother by now of the introduction of the very first National Consumer Council. My noble and learned friend Lord Howe was the Minister in charge and I...

My Lords, I quite naturally have a great interest in this debate as not the mother or even the grandmother but probably the great-grandmother by now of the introduction of the very first National Consumer Council. My noble and learned friend Lord Howe was the Minister in charge and I...

My Lords, my noble friend Lady Hayter of Kentish Town gave a brilliant exposé and critique of the Government’s approach on this vital

matter of organisations and their relationship with each other in the order. I want to concentrate on two matters. One is the National Consumer Council, which is...

My Lords, my noble friend Lady Hayter of Kentish Town gave a brilliant exposé and critique of the Government’s approach on this vital

matter of organisations and their relationship with each other in the order. I want to concentrate on two matters. One is the National Consumer Council, which is...

My Lords, I support the amendment to the Motion in the name of my noble friend Lady Hayter and her concerns about this order.

We are obviously at the final stage of this process, and the Government have determined for some time to transfer many of these functions as set out...

My Lords, I support the amendment to the Motion in the name of my noble friend Lady Hayter and her concerns about this order.

We are obviously at the final stage of this process, and the Government have determined for some time to transfer many of these functions as set out...

My Lords, I shall help the noble Lord, Lord Borrie, on one small point. Being Lord Berkeley of Knighton, I reside in Powys and have had considerable dealings with Powys County Council and indeed the trading officer. I was slightly pricked by the noble Lord’s comments, and should like to...

My Lords, I shall help the noble Lord, Lord Borrie, on one small point. Being Lord Berkeley of Knighton, I reside in Powys and have had considerable dealings with Powys County Council and indeed the trading officer. I was slightly pricked by the noble Lord’s comments, and should like to...

My Lords, I declare an interest as chair of the National Trading Standards Board, which a number of noble Lords have mentioned. I am pleased to take part in a debate where so many distinguished Members of your Lordships’ House who have played a significant and major role in the...

My Lords, I declare an interest as chair of the National Trading Standards Board, which a number of noble Lords have mentioned. I am pleased to take part in a debate where so many distinguished Members of your Lordships’ House who have played a significant and major role in the...

It was not quite the same thing.

It was not quite the same thing.

I accept that it was not quite the same thing.

The Minister in his introduction told us that the Government’s aim was to improve the offer to consumers. When we talk about the transfer of estate agent functions, essentially we are not talking about a change in the offer. What is...

I accept that it was not quite the same thing.

The Minister in his introduction told us that the Government’s aim was to improve the offer to consumers. When we talk about the transfer of estate agent functions, essentially we are not talking about a change in the offer. What is...

My Lords, this has been an interesting debate, and I thank all noble Lords for their contributions. Just before I go into the detail of the debate, I want to cover a couple of points. First, the noble Lord, Lord Harris, asked recently about the review of the Estate Agents...

My Lords, this has been an interesting debate, and I thank all noble Lords for their contributions. Just before I go into the detail of the debate, I want to cover a couple of points. First, the noble Lord, Lord Harris, asked recently about the review of the Estate Agents...

My noble friend will remember that in Committee during consideration of the then Enterprise and Regulatory Reform Bill I cited the amount of money that I made available to Citizens Advice in 1979-80 because of a small increase in its duties. It was £3 million then, which, in terms of...

My noble friend will remember that in Committee during consideration of the then Enterprise and Regulatory Reform Bill I cited the amount of money that I made available to Citizens Advice in 1979-80 because of a small increase in its duties. It was £3 million then, which, in terms of...

I should like to write to my noble friend to clarify that question and give her more detail about the transfer. I hope that I will be able to give her some figures and will copy in other noble Lords to provide further details. I hope that that gives my...

I should like to write to my noble friend to clarify that question and give her more detail about the transfer. I hope that I will be able to give her some figures and will copy in other noble Lords to provide further details. I hope that that gives my...

Before we leave the issue of the transfer of money and personnel, is the noble Viscount saying that he rejects my view that less than half the number

of posts in Consumer Focus three years ago will actually reappear in Citizens Advice, and that the non-post, non-energy side has been...

Before we leave the issue of the transfer of money and personnel, is the noble Viscount saying that he rejects my view that less than half the number

of posts in Consumer Focus three years ago will actually reappear in Citizens Advice, and that the non-post, non-energy side has been...

I will be writing to my noble friend Lady Oppenheim-Barnes to clarify the position on the transfer, and the letter will be sent to the noble Lord. That should directly address the issue of how many staff are likely to be transferring.

I will be writing to my noble friend Lady Oppenheim-Barnes to clarify the position on the transfer, and the letter will be sent to the noble Lord. That should directly address the issue of how many staff are likely to be transferring.