1-8 of 8 results for subject:"Property Ombudsman"
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This briefing provides information about the regulation of estate agents in England and Wales.
This briefing provides information about the regulation of estate agents in England and Wales.
To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on how many and what proportion of complaints to the Property Ombudsman have been outstanding for three months or more.
To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on how many and what proportion of complaints to the Property Ombudsman have been outstanding for three months or more.
While the Property Ombudsman (TPO) is independent of Government, we are committed to ensuring that the agent redress schemes work well for consumers. My department receives regular data from TPO and meets with them regularly to discuss policy and performance. These arrangements provide an opportunity for discussion of emerging concerns and measures TPO are taking - and plan to take - to improve their service. From the point at which a complaint has been accepted for review and allocated, it can take between 16-18 weeks for a review to be completed. The time taken to reach a decision is generally dependent on the complexity of the complaint.
To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on the average time taken by the Property Ombudsman to reach a decision on complaints.
To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on the average time taken by the Property Ombudsman to reach a decision on complaints.
While the Property Ombudsman (TPO) is independent of Government, we are committed to ensuring that the agent redress schemes work well for consumers. My department receives regular data from TPO and meets with them regularly to discuss policy and performance. These arrangements provide an opportunity for discussion of emerging concerns and measures TPO are taking - and plan to take - to improve their service. From the point at which a complaint has been accepted for review and allocated, it can take between 16-18 weeks for a review to be completed. The time taken to reach a decision is generally dependent on the complexity of the complaint.
To ask the Secretary of State for Housing, Communities and Local Government, if she will hold discussions with the Property Ombudsman on potential measures to enable the Ombudsman to respond more quickly to complaints.
To ask the Secretary of State for Housing, Communities and Local Government, if she will hold discussions with the Property Ombudsman on potential measures to enable the Ombudsman to respond more quickly to complaints.
While the Property Ombudsman (TPO) is independent of Government, we are committed to ensuring that the agent redress schemes work well for consumers. My department receives regular data from TPO and meets with them regularly to discuss policy and performance. These arrangements provide an opportunity for discussion of emerging concerns and measures TPO are taking - and plan to take - to improve their service. From the point at which a complaint has been accepted for review and allocated, it can take between 16-18 weeks for a review to be completed. The time taken to reach a decision is generally dependent on the complexity of the complaint.
To ask the Secretary of State for Levelling Up, Housing and Communities, whether his Department has made an assessment of the potential merits of making membership of the Property Ombudsman scheme mandatory for registered estate agents.
To ask the Secretary of State for Levelling Up, Housing and Communities, whether his Department has made an assessment of the potential merits of making membership of the Property Ombudsman scheme mandatory for registered estate agents.
To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on how many complaints were made against estate agents to the Property Ombudsman in London, and in each London borough, in each year since 2010; and how many such complaints were upheld in each...
To ask the Secretary of State for Business, Innovation and Skills, what information his Department holds on how many complaints were made against estate agents to the Property Ombudsman in London, and in each London borough, in each year since 2010; and how many such complaints were upheld in each...
This Department does not hold information on the number of complaints made against estate agents to the Property Ombudsman. However, the Property Ombudsman Annual Report 2013 (http://www.tpos.co.uk/downloads/reports/TPO_Annual_Report_2013.pdf ) and the 2014 Interim Report (http://www.tpos.co.uk/downloads/reports/TPO-Interim-Report-2014.pdf ) set out the number of complaints received and resolved for Letting Agents and Estate Agents.
To ask the Secretary of State for Communities and Local Government what funding from the public purse has been given to the (a) Property Codes Compliance Board and (b) Property Ombudsman in the last 12 months.
To ask the Secretary of State for Communities and Local Government what funding from the public purse has been given to the (a) Property Codes Compliance Board and (b) Property Ombudsman in the last 12 months.