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Motion, That this House has considered the potential merits of increasing fraud protections and the Fraud Strategy 2026 to 2029. Agreed to on question.
Motion, That this House has considered the potential merits of increasing fraud protections and the Fraud Strategy 2026 to 2029. Agreed to on question.
I beg to move,
That this House has considered the potential merits of increasing fraud protections and the Fraud Strategy 2026 to 2029.
It is a pleasure to lead this debate with you in the Chair, Mrs Harris, and I thank the Minister for being here.
Fraud has been spreading like the plague...
I beg to move,
That this House has considered the potential merits of increasing fraud protections and the Fraud Strategy 2026 to 2029.
It is a pleasure to lead this debate with you in the Chair, Mrs Harris, and I thank the Minister for being here.
Fraud has been spreading like the plague...
I congratulate the hon. Gentleman on securing this important debate. My constituents have similar concerns about the impact of fraud, especially on vulnerable people. I have spoken to the noble Lord Hanson, who has been developing the strategy, to outline those concerns. Does the hon. Gentleman agree that the direction...
I congratulate the hon. Gentleman on securing this important debate. My constituents have similar concerns about the impact of fraud, especially on vulnerable people. I have spoken to the noble Lord Hanson, who has been developing the strategy, to outline those concerns. Does the hon. Gentleman agree that the direction...
They are good things and I will come on to them later, but we do need more support for vulnerable adults and young people—something I will also come on to.
They are good things and I will come on to them later, but we do need more support for vulnerable adults and young people—something I will also come on to.
We need to get a balance. I spoke to the hon. Gentleman beforehand, and we must be incredibly careful not to let the state overreach in the process. Does he agree that a law-abiding citizen should be able to walk into their local bank and spend, withdraw or transfer their...
We need to get a balance. I spoke to the hon. Gentleman beforehand, and we must be incredibly careful not to let the state overreach in the process. Does he agree that a law-abiding citizen should be able to walk into their local bank and spend, withdraw or transfer their...
I agree with some of what the hon. Gentleman said, and I will come on to talk about why banks should have more face-to-face contact with people instead of sending them online.
It is even simple, little things. One constituent was scammed into paying a clean air zone charge, which does...
I agree with some of what the hon. Gentleman said, and I will come on to talk about why banks should have more face-to-face contact with people instead of sending them online.
It is even simple, little things. One constituent was scammed into paying a clean air zone charge, which does...
I will make my intervention very quick, Mrs Harris. Unfortunately, Police Scotland and the Scottish Government have not opted to join the Report Fraud scheme. That means that my constituents do not benefit from it. Does the hon. Gentleman agree that they should make progress in joining it?
I will make my intervention very quick, Mrs Harris. Unfortunately, Police Scotland and the Scottish Government have not opted to join the Report Fraud scheme. That means that my constituents do not benefit from it. Does the hon. Gentleman agree that they should make progress in joining it?
I totally agree that Scotland should join, because we should work together against fraudsters, not in isolation or silos.
Short of catching the fraudsters themselves, my constituents who were defrauded provided every scrap of evidence that they or their businesses could, but they were all told by Action Fraud that there...
I totally agree that Scotland should join, because we should work together against fraudsters, not in isolation or silos.
Short of catching the fraudsters themselves, my constituents who were defrauded provided every scrap of evidence that they or their businesses could, but they were all told by Action Fraud that there...
It is a great pleasure to be in this Chamber with you in the Chair, Mrs Harris. I congratulate the hon. Member for Yeovil (Adam Dance) on securing the debate. I also thank him for how he has set out some of the very difficult problems that all our constituents...
It is a great pleasure to be in this Chamber with you in the Chair, Mrs Harris. I congratulate the hon. Member for Yeovil (Adam Dance) on securing the debate. I also thank him for how he has set out some of the very difficult problems that all our constituents...
I thank the Minister for her answers. Does she agree that we should fully regulate the property training industry? That is a huge issue across the whole country and affects lots of people. As the Minister rightly said a second ago, people do not come forward because they are embarrassed,...
I thank the Minister for her answers. Does she agree that we should fully regulate the property training industry? That is a huge issue across the whole country and affects lots of people. As the Minister rightly said a second ago, people do not come forward because they are embarrassed,...
We need to look at where the issues are, where the loopholes are and where people are being exploited. We need to see what we can do, both as law enforcers and as regulators, to close those loopholes. I am not going to say yes immediately to the hon. Gentleman’s...
We need to look at where the issues are, where the loopholes are and where people are being exploited. We need to see what we can do, both as law enforcers and as regulators, to close those loopholes. I am not going to say yes immediately to the hon. Gentleman’s...
On banking, one of the biggest issues for Christopher was that his carer was turned away by Lloyds many times and sent online. We often see that issue because banks are shutting and we have banking hubs. Does the Minister agree that the banks should work more with people with...
On banking, one of the biggest issues for Christopher was that his carer was turned away by Lloyds many times and sent online. We often see that issue because banks are shutting and we have banking hubs. Does the Minister agree that the banks should work more with people with...
The banking hubs are at an early stage of their development. They are a good development. At the moment, they are less sophisticated in the services that they can offer. We have to work with banks, which are—because most of their customers wish it—going online and leaving the high street....
The banking hubs are at an early stage of their development. They are a good development. At the moment, they are less sophisticated in the services that they can offer. We have to work with banks, which are—because most of their customers wish it—going online and leaving the high street....
To ask the Secretary of State for the Home Department, (a) whether the amount of money that an individual loses as a victim of fraud is a criterion used to decide whether to take an incident reported to Report Fraud forward for investigation.
To ask the Secretary of State for the Home Department, (a) whether the amount of money that an individual loses as a victim of fraud is a criterion used to decide whether to take an incident reported to Report Fraud forward for investigation.
Reports submitted to Report Fraud are considered by the service’s National Crime Analysis Service and evaluated to assess the information available which could assist an investigation.
Where there is enough evidence available and a viable lead, the case is sent to the appropriate police force or other law enforcement partners to consider whether enforcement activity should take place.
Once a report is submitted, Report Fraud will search for any matching suspect details from other cases previously reported, and if found, the report will be added to those cases and assessed as a package. Where a report cannot be matched to another report, it is still scored individually based on any lines of enquiry that are provided, and if scoring allows will be sent for review and potential investigation by the relevant local police force.
Monetary loss is considered as part of this broader assessment process.
All victims who report fraud to Report Fraud will receive support either directly from their local police force, or through Report Fraud Victim Services. Report Fraud Victim Services offers a bespoke service to victims of fraud where their case has not been taken forward for investigation and aims to reduce the likelihood of repeat victimisation.
Report Fraud are unable to disclose the exact thresholds for their assessment as this would give criminals information which would allow them to be confident of evading justice.
To ask the Secretary of State for the Home Department, what percentage of incidents reported to Report Fraud have been categorised as Romance Fraud.
To ask the Secretary of State for the Home Department, what percentage of incidents reported to Report Fraud have been categorised as Romance Fraud.
Romance fraud is an issue this Government takes incredibly seriously; we recognise that it is a particularly devastating crime, that can leave victims facing financial loss and emotional distress.
The most recently available data on romance fraud comes from Action Fraud (the predecessor to Report Fraud). Of the 321,025 reports to Action Fraud in the year ending September 2025, 3% (10,393) were categorised as Dating Scams.
The Home Office and Office for National Statistics (ONS) have agreed that while City of London Police (CoLP) are transitioning to the new Report Fraud system, they will temporarily suspend their supply of recorded fraud data to the ONS. This is to enable CoLP to give priority to aligning the legacy Action Fraud data against Report Fraud to ensure consistency.
A primary focus of the Government’s response to this issue, outlined in the recently published Fraud Strategy, is ensuring that where fraud occurs, victims are recognised and supported, and law enforcement is empowered to respond.
We have committed to publishing a Fraud Victim Charter by the end of 2027, which will set national standards for the level of service every victim should receive, including response times, minimum standards of care, and clear communication pathways.
Steps are also being taken to ensure law enforcement have the tools, training and experience to fully investigate each crime.
The new Report Fraud service will provide police with better quality intelligence from public reports of fraud to support investigations and bring fraudsters to justice.
We will assess wider police performance on fraud investigations and victim care regularly through His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services Police Efficiency Effectiveness and Legitimacy (PEEL) inspections, improving consistency and standards for investigations and victim care. We have also committed to providing a clearer training framework, including new courses to upskill officers in fraud investigations and victim support.
In the longer term, we will transfer overall responsibility for fraud into the new National Police Service (NPS), as part of the wider Police Reform programme, to ensure a stronger and more streamlined police response with clearer roles and more effective tasking.
To ask the Secretary of State for the Home Department, what data her Department holds on the number of incidents reported to Report Fraud that were not taken forward for investigation over Report Fraud's first three months of operation.
To ask the Secretary of State for the Home Department, what data her Department holds on the number of incidents reported to Report Fraud that were not taken forward for investigation over Report Fraud's first three months of operation.
The Home Office regularly reviews the performance of Report Fraud with the City of London Police and will continue to engage with them to ensure the service is delivering improved outcomes for victims and strengthening the national response to fraud. The service offers better management information to track and monitor service performance and a new performance dashboard which supports the Home Office in monitoring outcomes and identifying emerging fraud threats.
This does not yet include data on reports taken and not taken forward by police forces for investigations.
To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of the review criteria by which Report Fraud make a decision on whether to refer the report of fraud to a police force to consider an investigation.
To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of the review criteria by which Report Fraud make a decision on whether to refer the report of fraud to a police force to consider an investigation.
Report Fraud is the new national reporting service for fraud and for cyber crime operated by City of London Police. Reports submitted to Report Fraud are considered by the service’s National Crime Analysis Service and evaluated to assess the information available which could assist an investigation.
Where there is enough evidence available and a viable lead, the case is sent to the appropriate police force or other law enforcement partners to consider whether enforcement activity should take place.
Whilst the HO will provide oversight of the service and its performance to ensure an appropriate standard of service for the public, City of London Police are operationally independent and the Home Office does not have any authority over decisions on whether to refer a report of fraud to police force to consider an investigation.
Report Fraud are unable to disclose the thresholds they use as this would give criminals information which would allow them to be confident of evading justice.
To ask the Secretary of State for the Home Department, what recent estimate she has made of the number of incidents reported to Report Fraud that are not then referred on to a UK police force to consider an investigation; and what percentage this equals of the total number of...
To ask the Secretary of State for the Home Department, what recent estimate she has made of the number of incidents reported to Report Fraud that are not then referred on to a UK police force to consider an investigation; and what percentage this equals of the total number of...
Report Fraud is the new and improved national police reporting service for fraud and cybercrime which launched on 4 December 2025. Report Fraud uses the latest technology to enhance the reporting experience, providing report updates for victims, and improves the speed and quality of information shared with police, increasing the chances of successful investigation by police forces and prosecution.
The Home Office regularly reviews the performance of Report Fraud with the City of London Police and will continue to engage with them to ensure the service is delivering improved outcomes for victims and strengthening the national response to fraud. The service offers better management information to track and monitor service performance and a new performance dashboard which supports the Home Office in monitoring outcomes and identifying emerging fraud threats.
To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of Report Fraud.
To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of Report Fraud.
The Home Office regularly reviews the performance of Report Fraud to ensure the service is delivering improved outcomes for victims and strengthening the national response to fraud. The new service offers better management information to track and monitor service performance and a new performance dashboard to monitor outcomes and identify emerging fraud threats.
Recent data from the service shows that in December 2025 alone, eleven thousand more calls were answered compared to December 2024.
Furthermore, cases sent to police forces in January 2026 were at a higher level than January 2025. However, data is not yet available on the proportion of these cases sent to forces that are being taken forward by forces for investigation.
Since Report Fraud has gone live in December 2025, the service has been able to assist victims in recovering £1.8 million. Data from Report Fraud in January 2026 alone shows victims had a call satisfaction of 92%, Webchat satisfaction of 100%, and chatbot satisfaction of 90%.
To ask the Secretary of State for the Home Department, what assessment she has made of the performance of the Report Fraud service since its launch in December 2025 including of the (a) average response times to fraud reports, (b) proportion of reports resulting in investigation by local police forces...
To ask the Secretary of State for the Home Department, what assessment she has made of the performance of the Report Fraud service since its launch in December 2025 including of the (a) average response times to fraud reports, (b) proportion of reports resulting in investigation by local police forces...
Report Fraud is the new and improved national police reporting service for fraud and cybercrime which replaced the previous Action Fraud service on 4 December 2025.
Report Fraud uses the latest technology to enhance the reporting experience and report updates for victims, and to improve the speed and quality of information shared with police, increasing the chances of successful investigations and prosecutions.
The City of London Police, who oversee the service, have provided data from the service which shows the following improvements compared to the previous service:
- In December 2025, eleven thousand more calls were answered compared to December 2024.
- In January 2026, when reporting cases of fraud, victims had a call satisfaction of 92%, Webchat satisfaction of 100%, and chatbot satisfaction of 90%.
- The average time to send viable reports to a local force to consider for investigation has dropped to 5.25 days (November 2025-January 2026) from 37.25 days the year prior (November 2024-January 2025).
- In January 2026, cases sent to police forces were at a higher level than January 2025. However, data is not yet available on the proportion of these cases sent to forces that are being taken forward by forces for investigation.
- Since Report Fraud has gone live, the service has been able to assist victims in recovering £1.8 million.