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To ask the Secretary of State for Defence, with reference to the findings of the Annual Report 2015 of the Service Complaints Ombudsmen for the Armed Forces, what steps he is taking to raise awareness of the Service Complaints Commissioner among junior members of the armed forces.
To ask the Secretary of State for Defence, with reference to the findings of the Annual Report 2015 of the Service Complaints Ombudsmen for the Armed Forces, what steps he is taking to raise awareness of the Service Complaints Commissioner among junior members of the armed forces.
The Service Complaints Ombudsman's annual report for 2015 was published on 25 April 2016. Whilst there are no recommendations in this year's report, given the introduction of a reformed complaints system and a fundamentally new Ombudsman role, the Ministry of Defence (MOD) is curently considering the report in detail to see what lessons there are for the complaints process or wider policies.
The aim of the reforms introduced on 1 January 2016 is to address long-standing concerns raised by the Service Complaints Commissioner that confidence in the system has been affected by complexity which has led to delay and by a lack of strong independent and effective oversight. Such a lack of confidence can in turn leave our personnel reluctant to raise issues and so have them resolved. The new process is streamlined, and Service personnel will now be able to approach the new Service Complaints Ombudsman if they are dissatisfied, which will make a real difference for individuals. The Ombudsman has significant new powers to hold the MOD to account for fair, effective and efficient complaints handllng. The Ombudsman comments in her report that she is hopeful that the new system will make a real impact on confidence levels. The MOD shares that view, and looks forward to the Ombudsman's 2016 report for her assessment of whether the aims are being achieved.
It is important that all Service personnel know where to get information about how to make a service complaint, as well as about the role of the new Service Complaints Ombudsman and how to contact her. We will take further steps to communicate as widely as possible through appropriate channels the role of the new Ombudsman, particularly to junior personnel, which will supplement and support the visits undertaken and communication material produced by the Ombudsman.
Bullying, harassment and discrimination are not tolerated in the Armed Forces. Tackling such behaviour depends on our Service personnel having confidence that the complaints system will deal with their concerns appropriately and will treat them fairly. The Service Complaints Ombudsman will hold the MOD to account for how it handles complaints and how it treats its Service personnel under the complaints process. It is by raising complaints and approaching the Ombudsman if they are dissatisfied that complainants can ensure that the MOD is openly held to account. It is also through the Ombudsman's recommendations that the MOD can identify where action needs to be taken to improve.
The finding by the Service Complaints Ombudsman that proportionately more women feel moved to make a Service complaint than their male colleagues is a concern. The Ombudsman goes on to commend the work that is being done by the Army in particular, where the issue is the most acute, to tackle this. The initiatives that she sets out in the report are continuing.
It is the responsibility of all those involved in the service complaints process to ensure complaints are handled effectively and efficiently. All complaints are to be dealt with promptly but fairly, regardless of the complainant's rank or whether they are still serving. There have been no discussions with the Chief of the Defence Staff on the issues raised.
My Lords, my department has laid a single instrument for the Committee’s consideration today. These regulations are required as part of a package of measures to implement a new service complaints process and a Service Complaints Ombudsman for the Armed Forces.
The new legislation is designed to provide a streamlined and...
My Lords, my department has laid a single instrument for the Committee’s consideration today. These regulations are required as part of a package of measures to implement a new service complaints process and a Service Complaints Ombudsman for the Armed Forces.
The new legislation is designed to provide a streamlined and...
My Lords, I thank the Minister for introducing this instrument, which effectively—with, I believe, four other negative instruments—gives effect to the Service Complaints Ombudsman, established by the 2015 Act, which some of us were privileged to flog through a few months ago.
The concern goes back to the tragic deaths at...
My Lords, I thank the Minister for introducing this instrument, which effectively—with, I believe, four other negative instruments—gives effect to the Service Complaints Ombudsman, established by the 2015 Act, which some of us were privileged to flog through a few months ago.
The concern goes back to the tragic deaths at...
My Lords, I am very grateful to the noble Lord, Lord Tunnicliffe, for setting out his concerns so clearly. I am the first to agree that he has raised a very important issue in relation to Regulation 3(2) and the need for clarity for service personnel. Clearly, there must be...
My Lords, I am very grateful to the noble Lord, Lord Tunnicliffe, for setting out his concerns so clearly. I am the first to agree that he has raised a very important issue in relation to Regulation 3(2) and the need for clarity for service personnel. Clearly, there must be...
Lords motion to consider. Agreed to on question.
Lords motion to consider. Agreed to on question.
Service Complaints Commissioner's annual report 2014: Ministry of Defence response to the report and to the new recommendations. 4p.
Service Complaints Commissioner's annual report 2014: Ministry of Defence response to the report and to the new recommendations. 4p.
My hon. Friend the Parliamentary Under Secretary of State and Minister for Defence Personnel and Veterans (Mr Mark Lancaster) has made the following Written Ministerial Statement.
I am pleased to release today the Ministry of Defence’s formal response to the Service Complaints Commissioner’s (SCC) annual report for 2014 on the...
My hon. Friend the Parliamentary Under Secretary of State and Minister for Defence Personnel and Veterans (Mr Mark Lancaster) has made the following Written Ministerial Statement.
I am pleased to release today the Ministry of Defence’s formal response to the Service Complaints Commissioner’s (SCC) annual report for 2014 on the...
I am pleased to release today the Ministry of Defence’s formal response to the Service Complaints Commissioner’s (SCC) annual report for 2014 on the fairness, effectiveness and efficiency of the Service complaints system.
The SCC’s report commented on the performance of the current Service complaints system and looked forward to...
I am pleased to release today the Ministry of Defence’s formal response to the Service Complaints Commissioner’s (SCC) annual report for 2014 on the fairness, effectiveness and efficiency of the Service complaints system.
The SCC’s report commented on the performance of the current Service complaints system and looked forward to...
To ask the Secretary of State for Defence, how many staff were employed in the office of the Service Complaints Commissioner in each year since 2008; and if he will make a statement.
To ask the Secretary of State for Defence, how many staff were employed in the office of the Service Complaints Commissioner in each year since 2008; and if he will make a statement.
The numbers of staff employed within the office of the Service Complaints Commissioner (SCC) in each year since 2008 is provided below:
Year | Number of Staff |
2008 | 4 |
2009 | 5 |
2010 | 7 |
2011 | 8 |
2012 | 9 |
2013 | 10 |
2014 | 15 |
2015 | 16 |
Note: Figures in 2008 and 2009 include one temporary member of staff.
I am pleased to lay before Parliament today the Service Complaints Commissioner’s annual report for 2014 on the fairness, effectiveness and efficiency of the Service complaints system.
This is the first report to be published by Nicola Williams as the Service Complaints Commissioner, and covers the work of her office...
I am pleased to lay before Parliament today the Service Complaints Commissioner’s annual report for 2014 on the fairness, effectiveness and efficiency of the Service complaints system.
This is the first report to be published by Nicola Williams as the Service Complaints Commissioner, and covers the work of her office...
My hon. Friend the Minister for Defence Personnel, Welfare and Veterans (Anna Soubry) has made the following Written Ministerial Statement.
I am pleased to lay before Parliament today the Service Complaints Commissioner’s annual report for 2014 on the fairness, effectiveness and efficiency of the Service complaints system.
This is the...
My hon. Friend the Minister for Defence Personnel, Welfare and Veterans (Anna Soubry) has made the following Written Ministerial Statement.
I am pleased to lay before Parliament today the Service Complaints Commissioner’s annual report for 2014 on the fairness, effectiveness and efficiency of the Service complaints system.
This is the...
Moved by
Lord Astor of Hever
That this House do agree with the Commons in their Amendments 1 to 27.
1: Clause 2, Page 6, line 22, leave out subsection (1) and insert —
“(1) The Service Complaints Ombudsman may, on an application to the Ombudsman by a person within subsection (1A), investigate—
(a) a...
Moved by
Lord Astor of Hever
That this House do agree with the Commons in their Amendments 1 to 27.
1: Clause 2, Page 6, line 22, leave out subsection (1) and insert —
“(1) The Service Complaints Ombudsman may, on an application to the Ombudsman by a person within subsection (1A), investigate—
(a) a...
My Lords, two separate groups of amendments were made to the Bill in the other place. Commons Amendments 1 to 20 reflect changes to the Bill that were made following the Commons Committee stage. They extend the role of the proposed Service Complaints Ombudsman in a number of important ways...
My Lords, two separate groups of amendments were made to the Bill in the other place. Commons Amendments 1 to 20 reflect changes to the Bill that were made following the Commons Committee stage. They extend the role of the proposed Service Complaints Ombudsman in a number of important ways...
My Lords, Amendment 1 makes a very significant change to this Bill. In essence, it provides for a complainant who at the end of the full military process of investigation and hearing is dissatisfied with the judgment that has been reached to apply to the ombudsman for, essentially, a totally...
My Lords, Amendment 1 makes a very significant change to this Bill. In essence, it provides for a complainant who at the end of the full military process of investigation and hearing is dissatisfied with the judgment that has been reached to apply to the ombudsman for, essentially, a totally...
My Lords, first, I take the opportunity to thank the Minister, my noble friend Lady Jolly and other noble Lords for their input into this Bill. I think it is very important. I take issue with the noble and gallant Lord, Lord Stirrup, because, when my colleagues in the other...
My Lords, first, I take the opportunity to thank the Minister, my noble friend Lady Jolly and other noble Lords for their input into this Bill. I think it is very important. I take issue with the noble and gallant Lord, Lord Stirrup, because, when my colleagues in the other...
My Lords, I rise to speak with some diffidence, it being nearly 60 years since I completed my own national service—and I now speak as a superannuated judge. But this new power in the first amendment strikes me as a very remarkable and extreme power. It confers on the complainant...
My Lords, I rise to speak with some diffidence, it being nearly 60 years since I completed my own national service—and I now speak as a superannuated judge. But this new power in the first amendment strikes me as a very remarkable and extreme power. It confers on the complainant...
My Lords, I support the observations made by the noble and gallant Lord, Lord Stirrup. It is somewhat disappointing that there is this residual difficulty in the main thrust of the Bill, which one very much supports—it is perhaps a regret that we have to have an ombudsman at all,...
My Lords, I support the observations made by the noble and gallant Lord, Lord Stirrup. It is somewhat disappointing that there is this residual difficulty in the main thrust of the Bill, which one very much supports—it is perhaps a regret that we have to have an ombudsman at all,...