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1-20 of 426 results for subject:"Service Complaints Ombudsman"

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To ask the Secretary of State for Defence, how many staff hours were spent working on complaints made to the Service Complaints Ombudsman for the Armed Forces in i) 2023, ii) 2024 and iii) 2025.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
773
House
House of Commons

To ask the Secretary of State for Defence, how much was spent on working on complaints made to the Service Complaints Ombudsman for the Armed Forces in i) 2023, ii) 2024 and iii) 2025.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
774
House
House of Commons

To ask the Secretary of State for Defence, what the nature of complaints received by the a) Service Complaints Ombudsman for the Armed Forces and b) Armed Forces Commissioner was in each of the last five years.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
768
House
House of Commons

To ask the Secretary of State for Defence, how many of the complaints received by the a) Service Complaints Ombudsman for the Armed Forces and b) Armed Forces Commissioner were submitted by LGBTQ+ personnel under JSP 831 in i) 2026, ii) 2025 and iii) 2024.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
769
House
House of Commons

To ask the Secretary of State for Defence, what the nature is of complaints made to the a) Service Complaints Ombudsman for the Armed Forces and b) Armed Forces Commissioner that have taken more than 24 weeks to respond to in each of the last five years.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
772
House
House of Commons

To ask the Secretary of State for Defence, what proportion of complaints received by the a) Service Complaints Ombudsman for the Armed Forces and b) Armed Forces Commissioner were responded to within 24 weeks in each of the last five years.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
771
House
House of Commons

To ask the Secretary of State for Defence, what percent of complaints made to a) the Service Complaints Ombudsman for the Armed Forces and b) the Armed Forces Commissioner were rejected in 2025.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
1502
House
House of Commons

To ask the Secretary of State for Defence, how many complaints the a) Service Complaints Ombudsman for the Armed Forces and b) Armed Forces Commissioner received in each of the last five years.

Asked by
James MacCleary (Liberal Democrat)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Date
19 May 2026
Reference
767
House
House of Commons

My hon. Friend the Parliamentary Under-Secretary of State for Defence (Louise Sandher-Jones) has made the following Written Ministerial Statement.

I am pleased to lay before Parliament today the Service Complaints Ombudsman for the Armed Forces Annual Report for 2025 on the fairness, effectiveness and efficiency of the Service Complaints system.

...

Member
Lord Coaker (Labour)
Department
Ministry of Defence
Type
Written statements
Date
14 May 2026
Reference
HLWS15
House
House of Lords
Laid by
Secretary John Healey
Department
Ministry of Defence
Type
Unprinted papers
Date
14 May 2026
House
House of Commons; House of Lords

I am pleased to lay before Parliament today the Service Complaints Ombudsman for the Armed Forces Annual Report for 2025 on the fairness, effectiveness and efficiency of the Service Complaints system.

This report is published by Mariette Hughes and covers the operation of the Service Complaints system and the work...

Member
Louise Sandher-Jones (Labour)
Department
Ministry of Defence
Type
Written statements
Date
14 May 2026
Reference
HCWS17
House
House of Commons
Type
House of Commons papers; Select Committee oral evidence; Select Committee written evidence; Parliamentary committees
Committee
Defence Committee
Date
14 April 2026
Reference
HC 404 2024-26
House
House of Commons

Motion to consider. Agreed to on question.

Lead member
Louise Sandher-Jones
Answering member
Ben Obese-Jecty
Department
Ministry of Defence
Type
Debates on delegated legislation; Delegated Legislation Committee proceedings
Committee
Second Delegated Legislation Committee
Date
17 March 2026
House
House of Commons

Lords motion to consider. Agreed to on question.

Lead member
Lord Coaker
Answering member
Baroness Goldie
Department
Ministry of Defence
Type
Debates on delegated legislation
Date
2 March 2026
Reference
853 cc437-444GC
House
House of Lords

I beg to move that the Grand Committee considers these regulations, which were laid before both Houses on 15 January. They form a key part of implementing the Armed Forces Commissioner Act 2025, which strengthens independent oversight and support for our service personnel and their families.

Before turning to the detail...

Member
Lord Coaker (Labour)
Type
Proceeding contributions
Date
2 March 2026
Reference
853 cc439-441GC
House
House of Lords

My Lords, I will be brief. I thank the Minister for introducing these regulations, which I support, and for the way in which he did so.

In the interests of transparency, I should declare the interest that some Members of this Committee have already heard during the passage of the Bill...

Member
Viscount Stansgate (Labour)
Type
Proceeding contributions
Date
2 March 2026
Reference
853 c441GC
House
House of Lords

My Lords, I also take this opportunity to welcome this provision. I just have one question, and I apologise in advance to the Minister that it is detailed, but I am attempting—dare I say—to help the Government. Since this Act became an Act, the Armed Forces Bill has been published,...

Member
Lord Lancaster of Kimbolton (Conservative)
Type
Proceeding contributions
Date
2 March 2026
Reference
853 c442GC
House
House of Lords

My Lords, I shall be brief. I thank the Minister for setting out the purpose of these regulations, defining “relevant family members” under the Armed Forces Commissioner Act. That clarity is welcome, and these Benches will not oppose the regulations.

Having said that, there are still one or two unaddressed concerns...

Member
Baroness Goldie (Conservative)
Type
Proceeding contributions
Date
2 March 2026
Reference
853 cc442-3GC
House
House of Lords

I thank noble Lords for their contributions. I say in answer to the specific question from my noble friend Lord Stansgate that, yes, the regulations apply to wherever anyone serves. I thank him for raising that issue and allowing me to clarify that point.

With respect to the noble Lord, Lord...

Member
Lord Coaker (Labour)
Type
Proceeding contributions
Date
2 March 2026
Reference
853 cc443-4GC
House
House of Lords
Laid by
Louise Sandher-Jones
Department
Ministry of Defence
Type
Statutory instruments
Date
15 January 2026
Reference
SI 2026/372; 2026/
House
House of Commons; House of Lords