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To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.
To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.
The Department has had discussions with travel agents and airlines on a range of issues.
In the UK, Regulation (EC) No 261/2004 (“Regulation 261”) sets out the rights of passengers in the event of flight cancellations.
Where UK law applies, if a flight is cancelled by the airline, passengers are entitled to a choice between a full refund or re-routing.
Where a flight booking has been made through a travel agent, passengers should, in the first instance, contact the agent in cases such as flight cancellations.
The Department’s Air Passenger Travel Guide provides passengers with information on their rights and responsibilities when travelling by air, including a dedicated section on cancellations.
To ask the Secretary of State for Transport, whether her Department has issued guidance on the application of the ‘Act of War’ clause for customers of travel agents and airlines; and whether there are regulatory protections in place to ensure passengers receive appropriate refunds.
To ask the Secretary of State for Transport, whether her Department has issued guidance on the application of the ‘Act of War’ clause for customers of travel agents and airlines; and whether there are regulatory protections in place to ensure passengers receive appropriate refunds.
In the UK, Regulation 261/2004 sets out the rights of passengers in the event of cancellations, long delays and denied boarding.
Where UK law applies, if a flight is cancelled by the airline, then passengers would be entitled to a choice between a full refund or to be re-routed. These rights would apply if disruption were linked to war.
Information on air passenger rights is already available in the Department’s Air Passenger Travel Guide, and the Civil Aviation Authority (CAA) recently provided specific advice to passengers in response to the Middle East disruption.
To ask the Secretary of State for Transport, what steps she is taking to support a) airlines and b) travel agents in ensuring the return of British citizens in the Middle East.
To ask the Secretary of State for Transport, what steps she is taking to support a) airlines and b) travel agents in ensuring the return of British citizens in the Middle East.
My Department and I have continued to engage with the aviation sector throughout the conflict to understand the impacts on their operations, plans for minimising disruption, and the support they are providing to their customers. This collaboration and engagement included Ministerial attendance at the Third Aviation Council meeting and direct engagement with all major UK airlines, airports and key foreign carriers. My Department and I have worked in tandem with the Foreign, Commonwealth and Development Office and airlines, to ensure that any British Nationals who wish to leave the region can, through both commercial routes and repatriation flights supported by the Government.
To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to help support economic growth for (a) travel agents and (b) tour operators.
To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to help support economic growth for (a) travel agents and (b) tour operators.
The Government has recently announced the Small Business Plan. It outlines how we will make thriving small and medium sized businesses, which includes travel agents and tour operators, a reality across the UK through the most significant package of legislative reforms in 25 years to tackle late payments; unlocking billions of pounds in finance to support businesses to invest; removing unnecessary red tape; revitalising the High Street as a place to do business; and delivering growth boosting support for Digital and AI Adoption with a new online Business Growth Service.
The British Tourist Authority (BTA) supports specialist travel businesses through marketing and trade opportunities, linking UK businesses with the travel trade globally through events.
In addition to this, the BTA offers training programmes, research insights, and targeted funding schemes that help travel businesses reach international markets and build capability. It connects operators with overseas buyers through both international trade events and UK based hosted buyer programmes, promotes bookable products via its platforms, and provides data, tools, and grants to strengthen the UK’s visitor economy.
The Government has also launched The Business Growth Service as part of the Small Business Plan. This makes it easier and quicker for businesses to get the help, support and advice they need to start, grow and succeed.
What steps he is taking to help support specialist travel businesses.
What steps he is taking to help support specialist travel businesses.
To ask the Secretary of State for Business and Trade, pursuant to the Answer of 15 September to Question 73453 on Tourist Attractions: Animals, whether his Department has made an assessment of the adequacy of existing regulatory frameworks governing travel companies that market or sell tickets to animal-based tourist attractions.
To ask the Secretary of State for Business and Trade, pursuant to the Answer of 15 September to Question 73453 on Tourist Attractions: Animals, whether his Department has made an assessment of the adequacy of existing regulatory frameworks governing travel companies that market or sell tickets to animal-based tourist attractions.
The Package Travel and Linked Travel Arrangements Regulations 2018 may apply. Goods or services sold in the UK must adhere to consumer regulations, like the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024.
Defra is engaging with tourism industry and animal welfare groups on the delivery of the Animals (Low Welfare Activities Abroad) Act 2023 and will set out next steps.
Reputable tour operators should not offer activities that support poor animal welfare. The Association of British Travel Agents, a government approved body, has published guidelines and a list of activities which they classify as unacceptable.
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the adequacy of existing regulatory frameworks governing travel companies that market or sell tickets to animal-based tourist attractions.
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the adequacy of existing regulatory frameworks governing travel companies that market or sell tickets to animal-based tourist attractions.
DCMS has made no such assessment. Overall responsibility for consumer regulation, including Package Travel Regulations, sits with the Department for Business and Trade.
Lords committee stage (fourth day). Clause 116 agreed to. Clause 117, as amended, agreed to. Clauses 118 to 124 agreed to. Schedule 3 agreed to. Clauses 125 to 127 agreed to. Schedule 4 agreed to. Clause 128 agreed to. Schedule 5, as amended, agreed to. Clause 129 agreed to. Schedule 6 agreed to. Clauses 130 and 131, as amended, agreed to. Clauses 132 to 136 agreed to. Schedule 7 agreed to. Clause 137 agreed to. Schedule 8 agreed to. Clauses 138 to 142 agreed to. Schedules 9 and 10, as amended, agreed to. Schedule 11 agreed to. Clause 143 agreed to. Schedule 12 agreed to. Clause 144 agreed to. Schedule 13, as amended, agreed to. Clauses 145 to 148 agreed to.
Lords committee stage (fourth day). Clause 116 agreed to. Clause 117, as amended, agreed to. Clauses 118 to 124 agreed to. Schedule 3 agreed to. Clauses 125 to 127 agreed to. Schedule 4 agreed to. Clause 128 agreed to. Schedule 5, as amended, agreed to. Clause 129 agreed to. Schedule...
Moved by
Baroness Jones of Whitchurch
80: After Clause 115, insert the following new Clause—
“Duty of the CMA: Citizens interest provisions
(1) The Enterprise and Regulatory Reform Act 2013 is amended as follows.
(2) After section 25(3) insert—
“(3A) When carrying out its functions in relation to the regulation of competition in digital markets under...
Moved by
Baroness Jones of Whitchurch
80: After Clause 115, insert the following new Clause—
“Duty of the CMA: Citizens interest provisions
(1) The Enterprise and Regulatory Reform Act 2013 is amended as follows.
(2) After section 25(3) insert—
“(3A) When carrying out its functions in relation to the regulation of competition in digital markets under...
My Lords, Amendment 80 raises the particular issue that was raised at Second Reading: whose interest is the CMA defending? Is it just the users of the product or service, or is there a wider citizens’ interest that needs to be taken into account? I am grateful to the noble...
My Lords, Amendment 80 raises the particular issue that was raised at Second Reading: whose interest is the CMA defending? Is it just the users of the product or service, or is there a wider citizens’ interest that needs to be taken into account? I am grateful to the noble...
My Lords, as well as speaking to Amendment 80, I will say a few words about Amendment 83A in my name, which is in some ways related.
The point just made was extremely important and correct: in whose interests are these bodies acting? The answer should always be people—all of us....
My Lords, as well as speaking to Amendment 80, I will say a few words about Amendment 83A in my name, which is in some ways related.
The point just made was extremely important and correct: in whose interests are these bodies acting? The answer should always be people—all of us....
My Lords, I support Amendment 80, to which I added my name. I will also say a few words about Amendment 83A in the name of the noble Lord, Lord Tyrie.
I fear that the word “citizens” might meet the same fate as the word “workers”. The argument will be made...
My Lords, I support Amendment 80, to which I added my name. I will also say a few words about Amendment 83A in the name of the noble Lord, Lord Tyrie.
I fear that the word “citizens” might meet the same fate as the word “workers”. The argument will be made...
My Lords, I strongly support Amendment 80 in the name of the noble Baroness, Lady Jones, which I have signed. She spoke powerfully about the power of big tech and its impact on democracy. My concerns, and those of many news organisations such as the Public Interest News Foundation, the...
My Lords, I strongly support Amendment 80 in the name of the noble Baroness, Lady Jones, which I have signed. She spoke powerfully about the power of big tech and its impact on democracy. My concerns, and those of many news organisations such as the Public Interest News Foundation, the...
As ever, let me start by thanking the noble Baroness, Lady Jones, and the noble Lord, Lord Tyrie, for drawing attention to and initiating this fascinating debate on the objectives of the digital markets regime with these amendments. Most speakers have anticipated many of my arguments in advance, but I...
As ever, let me start by thanking the noble Baroness, Lady Jones, and the noble Lord, Lord Tyrie, for drawing attention to and initiating this fascinating debate on the objectives of the digital markets regime with these amendments. Most speakers have anticipated many of my arguments in advance, but I...
Will the Minister explain why what has been considered necessary for, as far as we know, all the other major sector regulators is not considered necessary for the CMA?
Will the Minister explain why what has been considered necessary for, as far as we know, all the other major sector regulators is not considered necessary for the CMA?
Indeed. While the noble Lord was speaking, I was trying to look for a counter- example but I have yet to find one. I will look for examples of regimes where this does not apply and communicate that to the noble Lord.
Indeed. While the noble Lord was speaking, I was trying to look for a counter- example but I have yet to find one. I will look for examples of regimes where this does not apply and communicate that to the noble Lord.
I am sorry to intervene a second time. When the Minister is looking for counter- examples, I would be grateful if he kept to the major sector regulators, which are the direct comparator. There are more than 500 significant quangos, and I am sure I would be able to find...
I am sorry to intervene a second time. When the Minister is looking for counter- examples, I would be grateful if he kept to the major sector regulators, which are the direct comparator. There are more than 500 significant quangos, and I am sure I would be able to find...
Before the Minister stands up, may I ask him whether, if he cannot find a counterexample, this amendment may find some favour with the Government?
Before the Minister stands up, may I ask him whether, if he cannot find a counterexample, this amendment may find some favour with the Government?
I will actively seek a counterexample and consider the implications of my results.
The CMA has a strong track record of following best regulatory practice across all its functions as an experienced regulator. The Government’s view is therefore that it makes sense to legislate only when it is necessary to do...
I will actively seek a counterexample and consider the implications of my results.
The CMA has a strong track record of following best regulatory practice across all its functions as an experienced regulator. The Government’s view is therefore that it makes sense to legislate only when it is necessary to do...
My Lords, I thank all noble Lords who have spoken in support of my amendment. I am very grateful. A number of passionate contributions were made. Once again, I was impressed by the knowledge of the noble Lord, Lord Tyrie, and his doggedness in pursuing and getting to the heart...
My Lords, I thank all noble Lords who have spoken in support of my amendment. I am very grateful. A number of passionate contributions were made. Once again, I was impressed by the knowledge of the noble Lord, Lord Tyrie, and his doggedness in pursuing and getting to the heart...