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To ask the Secretary of State for Defence, if he will make a statement on the work of the Veterans Cell in his Department. - Including figures and ref to Policy for People.

Asked by

Harry Cohen (Labour)

Answering body

Ministry of Defence

Type

Written questions

Status

Answered

Date

24 January 2001

Reference

146466; 361 c578-9W;361 c580-1W

House

House of Commons

Ministry of Defence

To ask the Secretary of State for Defence, when the internet e-mail facility for the Veterans' Advice Unit will become available; and if he will make a statement. - Inc ref to e-mail address: veteransadvice@veterans.mod.uk.

Asked by

Andrew Miller (Labour)

Answering body

Ministry of Defence

Type

Written questions

Status

Answered

Date

3 May 2000

Reference

349 c113W; 120837

House

House of Commons

Ministry of Defence

To ask the Secretary of State for Defence, How many calls have been received by the Veterans' Advice Unit. (Failed OPQ). - Inc figure.

Asked by

Andrew Miller (Labour)

Answering body

Ministry of Defence

Type

Written questions

Status

Answered

Date

21 February 2000

Reference

109426; 344 c726W

House

House of Commons

Ministry of Defence

To ask the Secretary of State for Defence, what is the planned expenditure on the Veterans Advice Cell for each of the next five years. - Inc figures.

Asked by

Richard Ottaway (Conservative)

Answering body

Ministry of Defence

Type

Written questions

Status

Answered

Date

28 June 1999

Reference

88703; 334 c7W

House

House of Commons

Ministry of Defence

To ask the Secretary of State for Defence, what is the current budget of, and how many civil servants and military personnel are employed in, the Veterans' Advice Unit. - Including figures. (Holding answer 4 March 1999).

Asked by

Keith Simpson (Conservative)

Answering body

Ministry of Defence

Type

Written questions

Status

Answered

Date

8 March 1999

Reference

327 c41W; 74659

House

House of Commons

Lords debate on motion to take note of the conclusions of Her Majestys Governments strategic Defence Review (Cm 3999)

Lords debate on motion to take note of the conclusions of Her Majestys Governments strategic Defence Review (Cm 3999). Agreed to on question.

Lead member

Lord Gilbert

Answering member

Earl Attlee

Department

Ministry of Defence

Type

Parliamentary proceedings

Date

8 December 1998

Reference

595 c812-28,845-97

House

House of Lords

Ministry of Defence

Statement on the activities of the Veterans Unit since it was set up. - Inc figs and ref to leaflet (copies in Library as DEP 98/1431).

Asked by

Andrew Mackinlay (Labour)

Answering body

Ministry of Defence

Type

Written questions

Status

Answered

Tabled on

30 November 1998

For answer on

7 December 1998

Answered on

7 December 1998

Mr. Mackinlay: To ask the Secretary of State for Defence if he will make a statement on the activities of the Veterans' Advice Unit since it was set up. [62125] Mr. Doug Henderson: The Ministry of Defence Veterans' Advice Unit is a telephone advice line-- telephone number 08456 02 03 02, charging callers at local rates which is listed in all telephone directories under "Ministry of Defence Veterans' Advice Unit". The primary purpose of the Unit is to provide a telephone focal point for the UK's estimated 15 million ex-Service men and women and their dependants, acting as a signpost to advise callers where, when, and how best to obtain expert help on issues of concern to them. It aims to maximise the impact of current health care, social and welfare services provided by Government Departments, Agencies and non-governmental organisations. The Unit is staffed by serving Warrant Officers specifically chosen for their ability to communicate across all sections of Service background and for their extensive and wide range of experience. They have been specifically trained in telephone communication skills and have served attachments to TRBL's Legionline and the Soldiers, Sailors, Airmen and Families Association's Forces Help inquiry line to learn at first hand from their experience in this field. Since I opened it on 5 October, the Unit has taken about 1,500 calls and the rate of calls has risen over time as awareness of the Unit's existence become more widespread. Most calls can be dealt with immediately, but some require investigative work and a subsequent call back to the inquirer. The range of problems dealt with has been diverse, including Home care and Housing, Falklands and Gulf War issues, Finance, the Tracing of Relatives, War Graves and Historical records, among others. However, the largest number of calls have concerned Pensions, Employment, the Provision of Medals and information about the Unit itself. Since the launch, some 90,000 leaflets publicising the Unit have been distributed through Resettlement Offices, The Confederation of British Service and Ex-Service Organisations (COBSEO), The Royal British legion, SSAFA-Forces Help and other veterans' organisations and charities including the British Limbless Ex-Service Men's Association (BLESMA), the Ex-Services Mental Welfare Society (Combat Stress) and the Regular Forces Employment Association, among others. Copies of the leaflet have also been placed in the Libraries of both Houses. The leaflet has been, or is being, sent to DSS Benefit Offices nationwide, the War Pensions Agency and Citizens Advice Bureaux. The MOD is continuing to look for ways in which the Unit can be publicised, including, for example, the possibility of displaying leaflets in Post Offices. The military media, such as Navy News, Soldier magazine, RAF News and the British Forces Broadcasting Service have carried items about the Unit.

Date

7 December 1998

Reference

322 c60-1W; 62125

House

House of Commons

Gilbert, RtHonLord

How widely the MODs helpline and advice unit for the ex-Service community has been publicised; how many requests for guidance and help have so far been received; and what range of problems has been dealt with. [HL 3808].

Asked by

Lord Morris of Manchester (Labour)

Type

Written questions

Status

Answered

Date

19 November 1998

Reference

594 c189-90WA; HL 3808

House

House of Lords

Librarians' tools

Type

House

Session

Year

Department

Member

Primary member

Answering member

Legislative stage

Legislation

Subject

Publisher