To ask the Secretary of State for Housing, Communities and Local Government, what assessment her Department has made of changes in FirstPort’s performance since April 2026 in relation to service charge transparency, complaint response times and maintenance accounts.

To ask the Secretary of State for Housing, Communities and Local Government, what assessment her Department has made of changes in FirstPort’s performance since April 2026 in relation to service charge transparency, complaint response times and maintenance accounts.

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 1 December 2025 to Question 94116 on FirstPort: Standards, what discussions he has had with FirstPort since 17 November 2025.

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 1 December 2025 to Question 94116 on FirstPort: Standards, what discussions he has had with FirstPort since 17 November 2025.

I hope that FirstPort hears what the hon. Gentleman has said, but my understanding, which I hope is correct, is that Ministers have brought in FirstPort to discuss these matters and get its game in order. If he wishes to seek a meeting with a Minister, I will try to...

I hope that FirstPort hears what the hon. Gentleman has said, but my understanding, which I hope is correct, is that Ministers have brought in FirstPort to discuss these matters and get its game in order. If he wishes to seek a meeting with a Minister, I will try to...

May I agree with the point raised by the hon. Member for Cities of London and Westminster (Rachel Blake)? In the village of Cossington, there is a small housing estate that had the misfortune to be managed by FirstPort. My residents had to put up with unexplained charges, poor service...

May I agree with the point raised by the hon. Member for Cities of London and Westminster (Rachel Blake)? In the village of Cossington, there is a small housing estate that had the misfortune to be managed by FirstPort. My residents had to put up with unexplained charges, poor service...

Back Benchers in this House strengthen the hand of Ministers in tackling injustice, as was shown when the Housing Minister called in the managing director of FirstPort in real time during a debate. Labour Members are holding an informal inquiry into such issues, which are really important. A constituent of...

Back Benchers in this House strengthen the hand of Ministers in tackling injustice, as was shown when the Housing Minister called in the managing director of FirstPort in real time during a debate. Labour Members are holding an informal inquiry into such issues, which are really important. A constituent of...

My hon. Friend is absolutely right to raise those concerns on behalf of his constituents, and they will be echoed by a number of colleagues from across the House. The Government are absolutely committed to ensuring that those living in the leasehold sector are protected from abuse and poor service...

My hon. Friend is absolutely right to raise those concerns on behalf of his constituents, and they will be echoed by a number of colleagues from across the House. The Government are absolutely committed to ensuring that those living in the leasehold sector are protected from abuse and poor service...

I. Letter dated 15/12/2025 from Martin King, Managing Director, FirstPort, to Matthew Pennycook MP regarding FirstPort's performance and reform for property management. 3p. II. Letter dated 05/01/026 from Matthew Pennycook MP to the Deposited Papers Clerk regarding the above letter for deposit in the House Libraries. 1p.

I. Letter dated 15/12/2025 from Martin King, Managing Director, FirstPort, to Matthew Pennycook MP regarding FirstPort's performance and reform for property management. 3p. II. Letter dated 05/01/026 from Matthew Pennycook MP to the Deposited Papers Clerk regarding the above letter for deposit in the House Libraries. 1p.

To ask the Secretary of State for Housing, Communities and Local Government, whether her department has had recent discussions with FirstPort property management on the adequacy of their service.

To ask the Secretary of State for Housing, Communities and Local Government, whether her department has had recent discussions with FirstPort property management on the adequacy of their service.

Letter dated 26/11/2025 from Matthew Pennycook MP to Martin King, Managing Director, FirstPort, regarding FirstPort's performance and regulation of the managing agent sector. 2p.

Letter dated 26/11/2025 from Matthew Pennycook MP to Martin King, Managing Director, FirstPort, regarding FirstPort's performance and regulation of the managing agent sector. 2p.

Motion that this House considered property service charges. Agreed to on question.

Motion that this House considered property service charges. Agreed to on question.

I beg to move,

That this House has considered property service charges.

It is a privilege to bring this important debate to the House today. I thank the Backbench Business Committee for granting it.

I remember vividly the day, over 20 years ago now, when I picked up the keys to my first...

I beg to move,

That this House has considered property service charges.

It is a privilege to bring this important debate to the House today. I thank the Backbench Business Committee for granting it.

I remember vividly the day, over 20 years ago now, when I picked up the keys to my first...

I commend the hon. Lady for securing this important debate—the fact that so many Members are present is an indication of its importance. In my constituency I have seen an increase in the number of people who bought their house or flat many years ago and are now facing difficulties...

I commend the hon. Lady for securing this important debate—the fact that so many Members are present is an indication of its importance. In my constituency I have seen an increase in the number of people who bought their house or flat many years ago and are now facing difficulties...

I completely agree.

To add insult to injury, Alfie told me that FirstPort charges an £80 administration fee if payment is not made within 30 days of demand. In 2023 he received his fee on Christmas day while in discussions about a payment plan to settle outstanding fees. FirstPort refused to...

I completely agree.

To add insult to injury, Alfie told me that FirstPort charges an £80 administration fee if payment is not made within 30 days of demand. In 2023 he received his fee on Christmas day while in discussions about a payment plan to settle outstanding fees. FirstPort refused to...

The hon. Lady highlights the problem of residents being charged late payment fees. I have a number of constituents who never received an original letter demanding payment, but who are then charged late payment fees despite not knowing a payment was due. Does she agree with me that the lack...

The hon. Lady highlights the problem of residents being charged late payment fees. I have a number of constituents who never received an original letter demanding payment, but who are then charged late payment fees despite not knowing a payment was due. Does she agree with me that the lack...

I thank the hon. Member for raising that point. I completely agree that is very much an issue, as I have heard that too.

Alfie and Louise, sadly, are not alone. So many other people on Park 25 find themselves in the same situation: trapped, unable to sell and move on...

I thank the hon. Member for raising that point. I completely agree that is very much an issue, as I have heard that too.

Alfie and Louise, sadly, are not alone. So many other people on Park 25 find themselves in the same situation: trapped, unable to sell and move on...

As a constituency MP, I have had some appalling experiences with FirstPort, at Oak Lodge in Hockley and at King Georges Court in Rayleigh. The latter is a four-storey McCarthy Stone development that it manages, where the lift was out of action for almost a year. Is not the fundamental...

As a constituency MP, I have had some appalling experiences with FirstPort, at Oak Lodge in Hockley and at King Georges Court in Rayleigh. The latter is a four-storey McCarthy Stone development that it manages, where the lift was out of action for almost a year. Is not the fundamental...

I thank my right hon. Friend for providing that very useful context. I will come on to that in my speech. One of the challenges we have is that property service companies are seeking to make a profit, yet they are unregulated and free to do as they will. It...

I thank my right hon. Friend for providing that very useful context. I will come on to that in my speech. One of the challenges we have is that property service companies are seeking to make a profit, yet they are unregulated and free to do as they will. It...