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To ask the Secretary of State for Justice, how Allied Universal (G4S) performed against the key performance indicators at the most recent performance review on their electronic monitoring contact.
To ask the Secretary of State for Justice, how Allied Universal (G4S) performed against the key performance indicators at the most recent performance review on their electronic monitoring contact.
AUEM performance against the two contracts they deliver for Electronic Monitoring is published quarterly. The most recent reported performance can be found here: Key Performance Indicators (KPIs) for government’s most important contracts - GOV.UK.
To ask the Secretary of State for Justice, what due diligence was undertaken before reappointing Serco and G4S for electronic monitoring services.
To ask the Secretary of State for Justice, what due diligence was undertaken before reappointing Serco and G4S for electronic monitoring services.
The current contracts for the delivery of the electronic monitoring service have the capacity to manage the proposed increase in demand.
The Procurement of Electronic Monitoring was conducted by the previous Government in 2023. It was conducted in line with Public Contracts Regulations 2015 and the Cabinet Office Sourcing Playbook (version May 2021) where all bids were fully and appropriately evaluated, including capacity, resulting in Serco being confirmed as the winning bid for the Field and Monitoring Service contract.
The Public Contracts Regulations allow suppliers to be excluded from bidding for new contracts in certain circumstances, such as certain criminal offences and previous poor performance. Serco and Allied Universal (G4S) complied with all of the requirements and standards set out in legislation and on that basis, they were entitled to bid for this contract.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 March 2025 to Question 38383 on G4S: Fines, what steps she is taking to (a) highlight and (b) report on steps taken by her Department to (i) monitor the performance of and (ii) impose...
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 March 2025 to Question 38383 on G4S: Fines, what steps she is taking to (a) highlight and (b) report on steps taken by her Department to (i) monitor the performance of and (ii) impose...
The Department has an established robust contractual performance management regime in place that reviews G4S achievement against KPIs monthly.
The top 3 KPIs achievement are published quarterly in line with Cabinet Office transparency guidelines.
In terms of fines, I refer the honourable member to PQ 38383.
To ask the Secretary of State for Work and Pensions, what financial penalties have been imposed on G4S for failing to meet key performance indicators on officer deployment or site availability in the last twelve months.
To ask the Secretary of State for Work and Pensions, what financial penalties have been imposed on G4S for failing to meet key performance indicators on officer deployment or site availability in the last twelve months.
DWP have applied the full contract performance management regime across the last 12 months, including service credits (pre-determined costs associated with a supplier failing to deliver a service or missing a target). Over the last 12 months, strike activity on the contract has increased the amount of Service Credits applied. DWP have worked with G4S collaboratively to mitigate the impact on front line services while G4S sought a resolution to the dispute with their workforce.
The exact value of the service credits is commercially sensitive and I am therefore unable to set out exact amounts.
It is a pleasure to serve under your chairship, Sir Jeremy. I would like to make a few points about public sector
capabilities, compatibility with the profit motive, and the process for outsourcing.
Before I start, I would like to reinforce the comments that the hon. Member for Alloa and Grangemouth...
It is a pleasure to serve under your chairship, Sir Jeremy. I would like to make a few points about public sector
capabilities, compatibility with the profit motive, and the process for outsourcing.
Before I start, I would like to reinforce the comments that the hon. Member for Alloa and Grangemouth...
I beg to move,
That this House has considered outsourcing by Government departments.
It is a pleasure to see you in the Chair, Sir Jeremy. I am pleased to have secured this debate on outsourcing in Government Departments, in which I also intend to discuss the outsourcing of public services more widely,...
I beg to move,
That this House has considered outsourcing by Government departments.
It is a pleasure to see you in the Chair, Sir Jeremy. I am pleased to have secured this debate on outsourcing in Government Departments, in which I also intend to discuss the outsourcing of public services more widely,...
I thank my hon. Friend for his kind words and wholeheartedly agree with his comments. The whole premise of outsourcing has been to reduce costs, and that is visited on the workforce in terms of pay and other terms and conditions, with the disproportionate impact that he describes, which I...
I thank my hon. Friend for his kind words and wholeheartedly agree with his comments. The whole premise of outsourcing has been to reduce costs, and that is visited on the workforce in terms of pay and other terms and conditions, with the disproportionate impact that he describes, which I...
My hon. Friend is entirely right. That is yet another example of the tension and conflict between delivering high-quality public services and driving down costs, which leaves the people who deliver the services in poverty. That has to be addressed.
Similarly, in the railways, the RMT says that outsourced workers struggle...
My hon. Friend is entirely right. That is yet another example of the tension and conflict between delivering high-quality public services and driving down costs, which leaves the people who deliver the services in poverty. That has to be addressed.
Similarly, in the railways, the RMT says that outsourced workers struggle...
My hon. Friend is making a powerful case. In Bradford, there was an attempt at outsourced back-door privatisation, which was successfully fought off by me alongside trade unions. Does he agree that trade unions play a crucial role and that it is shameful that, in the disputes he talks of,...
My hon. Friend is making a powerful case. In Bradford, there was an attempt at outsourced back-door privatisation, which was successfully fought off by me alongside trade unions. Does he agree that trade unions play a crucial role and that it is shameful that, in the disputes he talks of,...
I am lost on that one—completely. There are conspiracy theories here that I have never even heard of or even thought of, so I will pass on that one.
What we are asking the Minister for today is a strategy. The first step in that strategy must be to meet the...
I am lost on that one—completely. There are conspiracy theories here that I have never even heard of or even thought of, so I will pass on that one.
What we are asking the Minister for today is a strategy. The first step in that strategy must be to meet the...
It is a pleasure to serve under your chairmanship, Sir Jeremy. I congratulate my hon. Friend the Member for Middlesbrough and Thornaby East (Andy McDonald) on securing this crucial debate. I have had the privilege of standing in solidarity with the facilities management staff and speaking at the PCS pickets...
It is a pleasure to serve under your chairmanship, Sir Jeremy. I congratulate my hon. Friend the Member for Middlesbrough and Thornaby East (Andy McDonald) on securing this crucial debate. I have had the privilege of standing in solidarity with the facilities management staff and speaking at the PCS pickets...
I spent the last 10 years, under our two previous leaders, working on our outsourcing. It is hard to summarise 10 years’ work in three and a half minutes, but I came to the conclusion that outsourcing simply does not work for a number of reasons that I will outline...
I spent the last 10 years, under our two previous leaders, working on our outsourcing. It is hard to summarise 10 years’ work in three and a half minutes, but I came to the conclusion that outsourcing simply does not work for a number of reasons that I will outline...
It is a pleasure to serve under your chairship, Sir Jeremy. I congratulate the hon. Member for Middlesbrough and Thornaby East (Andy McDonald) on securing this debate.
I want to take the debate in a slightly different direction, as there has not been much mention of national security so far. I...
It is a pleasure to serve under your chairship, Sir Jeremy. I congratulate the hon. Member for Middlesbrough and Thornaby East (Andy McDonald) on securing this debate.
I want to take the debate in a slightly different direction, as there has not been much mention of national security so far. I...
It is an honour to serve under your chairship today, Sir Jeremy. I thank my hon. Friend the Member for Middlesbrough and Thornaby East (Andy McDonald) for highlighting this issue and securing this debate.
The faith that the private sector will always deliver value for money and the standard of service...
It is an honour to serve under your chairship today, Sir Jeremy. I thank my hon. Friend the Member for Middlesbrough and Thornaby East (Andy McDonald) for highlighting this issue and securing this debate.
The faith that the private sector will always deliver value for money and the standard of service...
It is a pleasure to serve under your chairmanship, Sir Jeremy. I thank the hon. Member for Middlesbrough and Thornaby East (Andy McDonald) for securing today’s important debate. I think we can agree across the House that this debate is really about the workers, and the disproportionate effect that outsourcing...
It is a pleasure to serve under your chairmanship, Sir Jeremy. I thank the hon. Member for Middlesbrough and Thornaby East (Andy McDonald) for securing today’s important debate. I think we can agree across the House that this debate is really about the workers, and the disproportionate effect that outsourcing...
I congratulate the hon. Member for Middlesbrough and Thornaby East (Andy McDonald) on securing this debate. He may not be surprised to learn that I do not agree with his general position. I thank the many Members who have contributed to the debate. I must admit that some of the...
I congratulate the hon. Member for Middlesbrough and Thornaby East (Andy McDonald) on securing this debate. He may not be surprised to learn that I do not agree with his general position. I thank the many Members who have contributed to the debate. I must admit that some of the...