1-12 of 12 results for subject:Ingeus
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To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the value for money of video call health assessments provided by Ingeus.
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the value for money of video call health assessments provided by Ingeus.
The department is committed to delivering health assessments that are accessible, efficient, and represent value for money. Video assessments, including those delivered by Ingeus, form part of a modernised service designed to improve flexibility and claimant experience. The department continues to monitor supplier performance and assess delivery models to ensure they meet contractual standards, providing a quality service to claimants and the best value for money for the taxpayer.
To safeguard claimants, robust procedures are in place to mitigate the impact of any technical problems during video assessments. These may include prompt rescheduling of appointments or the consideration of an alternative assessment method if appropriate, ensuring that no claimant is disadvantaged due to circumstances beyond their control. The department remains focused on ensuring timely access to benefits for all eligible individuals.
From the commencement of the Ingeus contract on 9 September 2024 to 21 July 2025, a total of 1,839 Work Capability Assessments for Employment and Support Allowance were completed via video.
During the same period, 11 video assessment appointments were cancelled/rescheduled due to technical problems. These issues could include problems with broadband connectivity, DWP system issues such as the Medical Services Referral System (MSRS) or the Document Repository System (DRS) etc.
Information on delays specifically caused by technical problems is not held.
To ask the Secretary of State for Work and Pensions, how many Work Capability Assessments for Employment and Support Allowance conducted via video call by Ingeus have been (a) delayed and (b) rescheduled due to technical issues in the last 12 months.
To ask the Secretary of State for Work and Pensions, how many Work Capability Assessments for Employment and Support Allowance conducted via video call by Ingeus have been (a) delayed and (b) rescheduled due to technical issues in the last 12 months.
The department is committed to delivering health assessments that are accessible, efficient, and represent value for money. Video assessments, including those delivered by Ingeus, form part of a modernised service designed to improve flexibility and claimant experience. The department continues to monitor supplier performance and assess delivery models to ensure they meet contractual standards, providing a quality service to claimants and the best value for money for the taxpayer.
To safeguard claimants, robust procedures are in place to mitigate the impact of any technical problems during video assessments. These may include prompt rescheduling of appointments or the consideration of an alternative assessment method if appropriate, ensuring that no claimant is disadvantaged due to circumstances beyond their control. The department remains focused on ensuring timely access to benefits for all eligible individuals.
From the commencement of the Ingeus contract on 9 September 2024 to 21 July 2025, a total of 1,839 Work Capability Assessments for Employment and Support Allowance were completed via video.
During the same period, 11 video assessment appointments were cancelled/rescheduled due to technical problems. These issues could include problems with broadband connectivity, DWP system issues such as the Medical Services Referral System (MSRS) or the Document Repository System (DRS) etc.
Information on delays specifically caused by technical problems is not held.
To ask the Secretary of State for Work and Pensions, how many complaints his Department has received from hon. Members on the service of Ingeus as a Work Programme provider in the last 12 months.
To ask the Secretary of State for Work and Pensions, how many complaints his Department has received from hon. Members on the service of Ingeus as a Work Programme provider in the last 12 months.
The information requested is not available other than at disproportionate cost.
To ask the Secretary of State for Work and Pensions, what training is provided to new Ingeus advisers in advising clients with mental health issues; and what plans are in place to ensure all Ingeus advisers are given such training.
To ask the Secretary of State for Work and Pensions, what training is provided to new Ingeus advisers in advising clients with mental health issues; and what plans are in place to ensure all Ingeus advisers are given such training.
The Department does not prescribe how providers delivering welfare to work provision train their staff.
To ask the Secretary of State for Work and Pensions what recent assessment he has made of the performance of (a) Igneus and (b) Avanta under the Work programme contracts for the North East of England.
[150345]
To ask the Secretary of State for Work and Pensions what recent assessment he has made of the performance of (a) Igneus and (b) Avanta under the Work programme contracts for the North East of England.
[150345]
Performance information for all Work programme providers including Ingeus and Avanta was published on 27 November 2012 and can be accessed via the following link:
http://research.dwp.gov.uk/asd/index.php?page=wp
The next release of Work programme statistics will be in May 2013.
To ask the Secretary of State for Work and Pensions how much is paid to Ingeus per person in (a) job retention fees and (b) substantiation payments.
[149965]
To ask the Secretary of State for Work and Pensions how much is paid to Ingeus per person in (a) job retention fees and (b) substantiation payments.
[149965]
The fee structure for the Work programme is available on the DWP website via this link (at figure 3 on page 7)
http://www.dwp.gov.uk/docs/the-work-programme.pdf
This document also explains minimum and incentive performance levels for the Work programme.
To ask the Secretary of State for Work and Pensions how many complaints his Department has received from employers regarding the work provider Ingeus.
[145016]
To ask the Secretary of State for Work and Pensions how many complaints his Department has received from employers regarding the work provider Ingeus.
[145016]
Work programme providers are required to resolve any complaints about their service. The Department does not therefore collate information on employer complaints due to the contractual arrangements with providers. If the complainant is unhappy with the provider's final response they can escalate the complaint to the independent case examiner.
To ask the Secretary of State for Work and Pensions how many complaints his Department has received from people in receipt of jobseeker's allowance regarding the service provided by Ingeus.
[145017]
To ask the Secretary of State for Work and Pensions how many complaints his Department has received from people in receipt of jobseeker's allowance regarding the service provided by Ingeus.
[145017]
All welfare to work providers, including Ingeus, are required to have effective, accessible complaints procedures available to all participants. We require providers to work directly with participants to resolve complaints about their service, with provision for complaints that are not resolved to a participant's satisfaction to be escalated to the independent case examiner. The Department does not therefore hold this information.
To ask the Secretary of State for Work and Pensions how many people in Bassetlaw constituency have been helped into employment by Ingeus since the Work Programme was introduced.
[145022]
To ask the Secretary of State for Work and Pensions how many people in Bassetlaw constituency have been helped into employment by Ingeus since the Work Programme was introduced.
[145022]
Official statistics on Work programme participants who start work is not available.
Work programme official statistics on job outcomes and sustainment payments are available on the Department's website via:
http://research.dwp.gov.uk/asd/index.php?page=tabtool
Guidance for users can be found at:
http://research.dwp.gov.uk/asd/asd1/tabtools/guidance.pdf
To ask the Secretary of State for Work and Pensions how many hon. Members have complained to his Department on behalf of a constituent about the Work Programme provider Ingeus to date.
[145023]
To ask the Secretary of State for Work and Pensions how many hon. Members have complained to his Department on behalf of a constituent about the Work Programme provider Ingeus to date.
[145023]
To date, the Department has received 15 complaints about Ingeus from Members of Parliament on behalf of their constituents.
The Department will address any policy or process issues raised by MPs. However, if an MP is raising a complaint on behalf of a constituent about their experience whilst participating on the Work programme they are referred to the provider complaints process.
To ask the Secretary of State for Work and Pensions how many meetings (a) he and (b) Ministers in his Department had with representatives of Ingeus since the Work Programme was introduced.
[145024]
To ask the Secretary of State for Work and Pensions how many meetings (a) he and (b) Ministers in his Department had with representatives of Ingeus since the Work Programme was introduced.
[145024]
The information requested can be found at the following link to the Department's website:
http://www.dwp.gov.uk/publications/corporate-publications/ministers-meetings-overseas.shtml
The information for the period 1 October to 31 December is currently being collated and will be published in due course.
To ask the Secretary of State for Work and Pensions what payment his Department provides to Ingeus for each successful job outcome under the Work programme.
[145025]
To ask the Secretary of State for Work and Pensions what payment his Department provides to Ingeus for each successful job outcome under the Work programme.
[145025]
The fee structure for the Work programme is available on the DWP website at:
http://www.dwp.gov.uk/docs/the-work-programme.pdf
(figure 3 on page 7). This document also explains minimum and incentive performance levels for the Work programme.