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To ask His Majesty's Government what meetings they have had with the Scottish Government to discuss the issue of properties in Scotland that still have a radio teleswitch service meter, following the radio teleswitch service switch off on 30 June.
To ask His Majesty's Government what meetings they have had with the Scottish Government to discuss the issue of properties in Scotland that still have a radio teleswitch service meter, following the radio teleswitch service switch off on 30 June.
DESNZ, Ofgem, Scottish Government officials and industry representatives met regularly throughout the RTS phase out, to obtain assurances from energy suppliers ahead of each stage of activity, and monitor suppliers' performance in responding rapidly where issues have arisen.
As the majority of remaining recorded RTS consumers have not responded to multiple contacts from suppliers, despite their signal being switched off between one and twelve months ago, industry believes most are no longer reliant on RTS for heating and hot water.
The Department would encourage any consumers who have not had a replacement to contact their energy supplier to arrange one.
To ask His Majesty's Government what contingency plans are in place for households in remote and island communities that face delays to getting a radio teleswitch service meter replaced with a smart meter, following the radio teleswitch service switch off on 30 June.
To ask His Majesty's Government what contingency plans are in place for households in remote and island communities that face delays to getting a radio teleswitch service meter replaced with a smart meter, following the radio teleswitch service switch off on 30 June.
The Department is aware that some consumers living in remote or rural areas of Scotland have faced historical challenges obtaining RTS meter replacement appointments, due to a lack of installer resource, appropriate technology solutions or logistical challenges.
However, the RTS Taskforce, which the Department sits on, has in the last year led a concerted effort to overcome these historical challenges, resulting in significant progress on RTS replacements in these regions.
The Department would encourage any consumers who have not yet had a replacement to contact their energy supplier to arrange one as soon as possible.
To ask His Majesty's Government what the total value of fines that levied on applied to energy companies for failing to install smart meters in properties within an appropriate timeframe is, broken down by (1) year, and (2) energy company, since 2023-24.
To ask His Majesty's Government what the total value of fines that levied on applied to energy companies for failing to install smart meters in properties within an appropriate timeframe is, broken down by (1) year, and (2) energy company, since 2023-24.
Under new Guaranteed Standards of Performance (GSOP) regulations customers are entitled to £40 compensation if their energy supplier fails to offer a smart meter installation appointment within 6 weeks of the customer requesting one. These regulations came into force on 23rd February 2026 and therefore no performance data is yet available. Ofgem is responsible for compliance and ongoing monitoring of these new Guaranteed standards.
From 2022 until the end of 2025, energy suppliers were required to meet minimum annual installation targets. In 2023, six large suppliers agreed to pay £10.8m into the Voluntary Redress Fund for not meeting 2022 targets.
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help ensure that the terms and conditions attached to smart meter tariff benefits, including off-peak and free supply offers, are communicated transparently to consumers at the point of sign-up.
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help ensure that the terms and conditions attached to smart meter tariff benefits, including off-peak and free supply offers, are communicated transparently to consumers at the point of sign-up.
To ask the Secretary of State for Energy Security and Net Zero, whether he has made an assessment of the extent to which energy providers are requiring smart meter customers to vary their usage patterns as a condition of accessing advertised tariff benefits; and what consumer protections are in place...
To ask the Secretary of State for Energy Security and Net Zero, whether he has made an assessment of the extent to which energy providers are requiring smart meter customers to vary their usage patterns as a condition of accessing advertised tariff benefits; and what consumer protections are in place...
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the potential impact of smart meter rollout on higher usage customers, including retired and elderly consumers; and what steps his Department has taken to help support customers with higher domestic energy...
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the potential impact of smart meter rollout on higher usage customers, including retired and elderly consumers; and what steps his Department has taken to help support customers with higher domestic energy...
To ask the Secretary of State for Energy Security and Net Zero, what progress he has made on upgrading smart meters in North Northumberland constituency.
To ask the Secretary of State for Energy Security and Net Zero, what progress he has made on upgrading smart meters in North Northumberland constituency.
Energy suppliers are now able to install smart meters in the ‘North’ region using the 4G cellular mobile network, with 4G communication hubs available for rollout across Great Britain since July 2025.
4G operates alongside the existing long range radio solution in the North, giving energy suppliers an additional option for connectivity and improving installation success rates.
The Department does not collect data on smart meter installations at a constituency level. The latest statistics are available here: Smart meter statistics - GOV.UK
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help improve smart-meter coverage in tenement buildings.
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help improve smart-meter coverage in tenement buildings.
Energy suppliers are extending smart metering Home Area Network connectivity in properties including tenement buildings where there are obstacles such as concrete floors between the apartment and the meter.
'Dual band' communications hubs serve many previously hard to reach properties. For the minority of properties where these cannot provide connectivity, the Alternative Home Area Network solution provides an additional smart metering HAN connectivity option for properties such as the higher floors of high-rise buildings. Finally, the Crowded Meter Room Resolution model is now available in buildings where meter room space constraints previously prevented installation of the Alt HAN solution.
To ask the Secretary of State for Environment, Food and Rural Affairs, whether householders not on social tariffs can require that the smart element of their smart water meter is deinstalled if they decline to participate in a (a) progressive water metering and (b) seasonal water metering tariffs.
To ask the Secretary of State for Environment, Food and Rural Affairs, whether householders not on social tariffs can require that the smart element of their smart water meter is deinstalled if they decline to participate in a (a) progressive water metering and (b) seasonal water metering tariffs.
Currently, individual water companies decide the best way to manage water demand issues, including their approach to metering. However, to inform their decisions, Defra issues guiding principles that set out our priorities, including our expectations on water companies to increase metering where appropriate. Customers should reach out to their individual water companies with any queries they have about their meter.
Customers may also wish to contact the Consumer Council for Water (CCW) for additional support and advice. CCW is an independent organisation that represents customer interests and is a free service to all water customers.
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help residents change to smart meters in South Shropshire constituency.
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help residents change to smart meters in South Shropshire constituency.
Energy suppliers are obligated under their licence conditions to take all reasonable steps to install smart meters for their customers where a meter is fitted for the first time or when replacing an existing meter.
To strengthen this obligation, the Government worked with Ofgem to introduce new smart metering Guaranteed Standards of Performance for energy suppliers, where customers receive £40 compensation if their supplier fails to offer a smart meter installation appointment to take place within 6 weeks of the customer requesting one.
The Department continues to drive the rollout alongside industry to ensure all households nationwide can access smart meters.
Information about water meters in England, including how these may be used to charge household customers for water based on their consumption.
Information about water meters in England, including how these may be used to charge household customers for water based on their consumption.
To ask the Secretary of State for Energy Security and Net Zero, how many people in South Shropshire constituency use Radio Teleswitch Service meters.
To ask the Secretary of State for Energy Security and Net Zero, how many people in South Shropshire constituency use Radio Teleswitch Service meters.
The Department does not hold constituency level data on remaining RTS meters. This data is held by Ofgem. The Department is working closely with energy suppliers, Ofgem and the industry body Energy UK to drive continued progress on RTS meter replacements in the final phase of the switch off.
The RTS phase out is industry led, and energy suppliers have contacted their remaining customers recorded as having RTS meters to offer appointments to replace those meters as appropriate. Ofgem is also encouraging customers with RTS meters to book or accept an appointment promptly.
To ask the Secretary of State for Business and Trade, what recent discussions he has had with the Competition and Markets Authority (CMA) regarding the transparency of energy pricing in the commercial sub-metering market.
To ask the Secretary of State for Business and Trade, what recent discussions he has had with the Competition and Markets Authority (CMA) regarding the transparency of energy pricing in the commercial sub-metering market.
There have been no recent discussions with the Competition and Markets Authority (CMA) on the transparency of energy pricing in the commercial sub‑metering market. Decisions on whether to take action in specific markets are a matter for the CMA, as the UK’s independent competition authority. Responsibility for energy policy sits with the Department for Energy Security and Net Zero and Ofgem.
To ask the Secretary of State for Energy Security and Net Zero, how many people in South Shropshire constituency use Radio Teleswitch meters.
To ask the Secretary of State for Energy Security and Net Zero, how many people in South Shropshire constituency use Radio Teleswitch meters.
To ask the Secretary of State for Business and Trade, what recent discussions he has had with the Competition and Markets Authority (CMA) regarding the transparency of energy pricing in the commercial sub-metering market.
To ask the Secretary of State for Business and Trade, what recent discussions he has had with the Competition and Markets Authority (CMA) regarding the transparency of energy pricing in the commercial sub-metering market.
It has not proved possible to respond to the hon. Member in the time available before Prorogation.
To ask the Secretary of State for Energy Security and Net Zero, what steps his department is taking to ensure that the adoption of smart meters does not disadvantage domestic energy customers in rural areas that have poor mobile connectivity.
To ask the Secretary of State for Energy Security and Net Zero, what steps his department is taking to ensure that the adoption of smart meters does not disadvantage domestic energy customers in rural areas that have poor mobile connectivity.
The Data Communications Company (DCC) is the organisation responsible for the smart metering network in Great Britain, and is obligated to provide smart meter network connectivity to at least 99.25% of premises across GB. The Government is working closely with the DCC to ensure that smart meter connectivity can be extended to the small minority of unserved properties in all regions, including rural areas, as soon as reasonably possible.
One such solution, currently being rolled out, is Virtual WAN (VWAN) which involves using customers’ broadband connection (with consent) to carry smart metering communications.
To ask the Secretary of State for Energy Security and Net Zero, how many people in South Shropshire constituency use Radio Teleswitch Service meters.
To ask the Secretary of State for Energy Security and Net Zero, how many people in South Shropshire constituency use Radio Teleswitch Service meters.
It has not proved possible to respond to the hon. Member in the time available before Prorogation.
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help ensure that poor mobile connectivity in rural areas does not disadvantage domestic energy customers in rural areas if they are unable to adopt smart meters.
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help ensure that poor mobile connectivity in rural areas does not disadvantage domestic energy customers in rural areas if they are unable to adopt smart meters.
The Data Communications Company (DCC) is the organisation responsible for the smart metering network in Great Britain, and is obligated to provide smart meter network connectivity to at least 99.25% of premises across GB. The Government is working closely with the DCC to ensure that smart meter connectivity can be extended to the small minority of unserved properties in all regions, including rural areas, as soon as reasonably possible.
One such solution, currently being rolled out, is Virtual WAN (VWAN) which involves using customers’ broadband connection (with consent) to carry smart metering communications.