Since 16 August 2015, education providers in public sector under-18 Young Offender Institutions (YOIs) have been required to provide 27 hours of education a week, supplemented by three hours of physical education.

YOI Parc is operated by G4S and is currently contracted to provide 25 hours of education and 5 hours of interventions each week.

Since the new education contracts came into operation in public sector under-18 Young Offender Institutions (YOIs) in August 2015, young people have accessed an average of more than 12 hours education per week.

We are committed to continually improving the youth custodial system in England and Wales. We are considering the recommendations of Charlie Taylor’s Review of the Youth Justice System and will publish his review and our response later this year.

The British Government is aware of the harmful practice of breast ironing in some Commonwealth and other African countries. There is little reliable data on the number of girls suffering this form of abuse, but we strongly condemn violence against women and girls in all its forms.

The Government places gender equality at the heart of our bilateral development programming and works through diplomatic and development channels to tackle the causes and drivers of violence against women and girls as a matter of priority. The manifestations of violence may change but it is critical to address the structural causes of violence, including harmful beliefs and attitudes.

In Cameroon, Kenya and Nigeria we are continuing to engage with governments and local communities to support the rights of women and girls, including ending harmful practices which constitute violence against women and girls. In Cameroon our High Commission has been working closely with the Minister of Women’s Empowerment and the Family on campaigns in coordination with local religious leaders, to raise awareness and support community-led change to end the harmful practice of breast ironing.

The British Government is aware of the harmful practice of breast ironing in some Commonwealth and other African countries. There is little reliable data on the number of girls suffering this form of abuse, but we strongly condemn violence against women and girls in all its forms.

The Government places gender equality at the heart of our bilateral development programming and works through diplomatic and development channels to tackle the causes and drivers of violence against women and girls as a matter of priority. The manifestations of violence may change but it is critical to address the structural causes of violence, including harmful beliefs and attitudes.

In Cameroon, Kenya and Nigeria we are continuing to engage with governments and local communities to support the rights of women and girls, including ending harmful practices which constitute violence against women and girls. In Cameroon our High Commission has been working closely with the Minister of Women’s Empowerment and the Family on campaigns in coordination with local religious leaders, to raise awareness and support community-led change to end the harmful practice of breast ironing.

As set out in the Government’s new Violence against Women and Girls Strategy, we will continue to challenge the cultural attitudes that may underpin harmful practices, and ensure professionals have the confidence to confront these issues, safeguard victims and bring perpetrators to justice.

We are clear that political or cultural sensitivities must not get in the way of preventing and uncovering brutal practices, including breast ironing. Where breast ironing is practised on girls it is child abuse and should be treated as such by all frontline professionals. The clear legal frameworks that apply to child abuse apply to breast ironing.

The Government agrees it is critical that all students acquire the essential literacy and numeracy skills they need to make the most of their courses and progress into a fulfilling career.

Alongside the reforms to raise standards in schools and increase the number and quality of apprenticeships, our Higher Education Green Paper sets out further measures to ensure all students benefit from high-quality teaching.

Decisions about which students to admit is ultimately a matter for individual institutions, but by lifting the cap on student numbers we are ensuring that more students can benefit from higher education than ever before.

The Government welcomes this report and its contribution to the debate on faith in Britain today. We continue to celebrate the role of faith in society, with a particular emphasis on cooperation between different faiths as a way of breaking down barriers and strengthening communities.

The report raises a number of questions for a range of organisations. I will ensure that all Government Departments consider the recommendations relevant to their individual policy areas.

The research briefing to which the noble Lord refers distinguishes between speaker profiling, which courts have yet to find to be sufficiently reliable a technique to constitute admissible evidence in a criminal case, and speaker comparison, evidence of which may be admissible.

Expert evidence is admissible in criminal proceedings at common law. In summary, the evidence must be relevant to what is in issue; it must be capable of helping the court to assess the significance of matters beyond everyday experience (for example, the results of scientific tests); and it must be given by someone who is competent to do so. The Criminal Procedure Rules and the associated Criminal Practice Directions set out the procedure for introducing expert evidence, and list the factors to which the court will have regard in determining the reliability of expert opinion.

Evidence derived from language analysis undertaken for immigration purposes is admissible and, in practice, is routinely presented in immigration appeals.

HM Revenue & Customs (HMRC) recognise that their customer service has not been good enough, and have taken major steps to improve, including recruiting 3,000 new staff into customer service roles, available outside normal office hours when many of their customers choose to call them. The process of recruiting and training the new staff is now complete. These improvements have started to make a difference. This month, HMRC have answered more than 80 per cent of calls, and average queue times are now around 10 minutes.

HMRC also recognise that some customers have been waiting too long for a response to their complaint. HMRC have recovery plans in place and their performance is improving week on week.

HM Revenue & Customs (HMRC) recognise that their customer service has not been good enough, and have taken major steps to improve, including recruiting 3,000 new staff into customer service roles, available outside normal office hours when many of their customers choose to call them. The process of recruiting and training the new staff is now complete. These improvements have started to make a difference. This month, HMRC have answered more than 80 per cent of calls, and average queue times are now around 10 minutes.

HMRC also recognise that some customers have been waiting too long for a response to their complaint. HMRC have recovery plans in place and their performance is improving week on week.

A forensic linguistic process, known as “language analysis”, has been used by the Home Office for immigration purposes for over ten years. The capability is provided by two private suppliers, who were contracted following a competitive tender in 2014.

Language analysis is used to assist in identifying an individual’s true place of origin where it is in doubt, and to deter individuals from making fraudulent asylum claims based on false claims of origin for actual or perceived benefit. It is just one of the tools employed to help confirm an individual’s nationality.

The government currently has no plans to introduceAutomatic Speaker Verification in respect of the detection of fraudulent telephone access to government services.

Teaching is a hugely popular career and there are currently more teachers in England’s classrooms than ever before and record levels of top graduates entering the profession.

In order to support recruitment in 2016/17, we have increased postgraduate bursaries, which put a premium on degree class, to attract top graduates in English Baccalaureate subjects including physics, mathematics, chemistry, biology, computing, modern foreign languages and geography. Prestigious scholarships, worth £30,000 for physics and £25,000 for mathematics, chemistry or computing, are also available to talented graduates with a first or 2:1 degree who are passionate about their subject and have the potential to be inspirational teachers. We are also continuing to fund Teach First and their mission to get the best graduates into challenging schools.

We are spending £67 million to recruit an additional 2,500 mathematics and physics teachers and boost the skills of 15,000 existing non-specialist teachers. This package includes new undergraduate courses that provide students in science, technology, engineering and mathematics (STEM) subjects the option to train to teach alongside their academic studies, and paid internships in teaching to increase opportunities for STEM undergraduates to experience teaching before they commit to it as a career.

We also run a programme of marketing activities to explain the benefits of a career in teaching and attract young people into the profession. This includes communicating with young people via the “Get into Teaching” website, digital advertising and activity on social media. Department officials attend more than 40 graduate recruitment events each year where they meet one-to-one with students, setting out the benefits of a career in teaching.

The government is committed to making teaching an attractive career for talented people, and will continue to support schools recruit and retain the brightest and best teachers. At a national level, our indicators show that the system overall is recruiting and retaining a sufficient number of teachers to meet demand. However, we fully recognise that, as the economy improves, schools face a challenge to recruit teachers, with schools in certain areas, such as coastal and rural areas, often facing greater difficulties.

We are supporting schools through policies that help them to attract and retain good teachers, such as reducing unnecessary workload, tackling poor pupil behaviour, and increasing pay flexibility.

We value diversity in the workforce and want to attract high quality teachers from both sexes. Recent figures show that, while 15% of full-time equivalent teachers in publicly- funded primary schools in England are male, the proportion of men starting primary initial teacher training programmes in 2014/15 is 21%, the highest proportion since comparable records were first maintained in 2008/09.

The largest volumes of calls in the Home Office are handled by HM Passport Office and UK Visas and Immigration. The Home Office does not publish centrally collated figures for call handling.

HM Passport Office calls are either handled directly through its commercial partner Teleperformance or at one of the in-house call centres in Liverpool and Southport. Both Teleperformance and the in-house call centres aim to answer 80% of calls in 30 seconds.

UK Visas and Immigration calls are handled either directly at the in-house call centres in Croydon and Sheffield, or through one of two commercial partners, HGS and Sitel. UKVI in-house Contact Centres aim to answer the majority of calls in three minutes.

All commercial partner and in-house staff undergo an assessed foundation training course; which includes modules around required knowledge, communication, effective questioning and call control.

Since April 2015 the average answer time for calls to the Public Enquiry Line has been 28 seconds. The Ministry of Justice does not have set target times for call answering.

Calls to the MoJ public enquiry line have decreased steadily since 2012. Volumes reduced by 40% between 2012 and 2015.

Regular training is held for staff for on call handling and customer service.

As stated in an earlier response (HL897), HM Revenue and Customs (HMRC) publishes its performance data quarterly on the gov.uk website.

HMRC handles 50 million calls a year from customers. It aims to answer 80 per cent of all calls and accepts that it is not currently delivering on that aspiration. HMRC published a press release on 25 June in which it apologised for the poor service, acknowledged that some customers were struggling to get through on the telephone and outlined a number of initiatives it is putting in place to improve performance.

The government’s plan for education is designed to help every student, regardless of their background, develop the knowledge, skills and values to prepare them for life in modern Britain. That is why we are reforming GCSEs and A levels to be robust and rigorous, to match the best education systems in the world and to keep pace with universities’ and employers’ demands.

We have also introduced gold-standard technical and vocational qualifications, ensuring our young people can choose from a wide range of academic and vocational courses.

The government has consulted extensively with a range of educational stakeholders including the teaching sectors and employers.