Early day motion tabled by primary sponsor Sharon Hodgson (Labour), on Monday, 24 July 2006, in the House of Commons. It is signed by 57 members in total.

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RYANAIR COMPLAINTS MECHANISM

That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier to fleece customers; notes that Ryanair is one of the main providers of cheap flights, which are popular with consumers; regrets that Ryanair has no plans to provide an email address for such purposes and directs its customers to use either a telephone number which costs 10 pence per minute or to post or fax complaints to its head office in Dublin; calls upon online-based companies such as Ryanair to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and further notes, in the meantime, that Caroline Green, Head of Customer Services for Ryanair can be contacted at greenc@ryanair.com and that the geographical telephone number for its head office in Dublin is 00 353 18121212, which is cheaper than its high tariff 0871 number.

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Secondary information

Type

Early day motion

Reference

2643 

Session

2005-06

Other sponsors

Iris Robinson

Peter Bottomley

Bob Spink

Eric Illsley

Andrew Dismore

Subjects

Complaints Consumers Internet Ryanair

Link

View this Early day motion on www.parliament.uk