Early day motion tabled by primary sponsor Sharon Hodgson (Labour), on Thursday, 19 October 2006, in the House of Commons. It is signed by 28 members in total.

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EASYJET AND CUSTOMER RELATIONS

That this House recognises that people are purchasing goods and services online in increasingly large numbers; notes with concern that post-sales complaints are often not as easy to make electronically as the original purchases; further notes that this may unfairly reduce the volume of complaints and the chances of redress and makes it easier to take advantage of customers; further notes that Easyjet is one of the main providers of cheap flights, which are popular with consumers; regrets that Easyjet does not provide an email address for such purposes and directs its customers to use either a premium rate telephone number or to post complaints to its head office; calls on online-based companies such as Easyjet to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and welcomes the initiative of the hon. Member for Gateshead East and Washington West in seeking to establish an all-party parliamentary group which aims to ensure air passengers are made fully aware of their rights and responsibilities, are treated fairly and are able to obtain effective redress.

Amendments

The Early day motion has received an amendment.

EASYJET AND CUSTOMER RELATIONS (2817A1)

The Early day motion has received an amendment sponsored by David Clelland (primary, Labour) and tabled on Tuesday, 24 October 2006. It has been signed by 2 members in total.

leave out from `not' to `directs' and insert `provide an email address at customer services@easyjet.com but this is very difficult to find and, in the experience of the hon. Member for Tyne Bridge, Easyjet does not respond to email, and prefers to direct'.

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Secondary information

Type

Early day motion

Reference

2817 

2817A1 

Session

2005-06

Other sponsors

Lindsay Hoyle

Martin Caton

Andrew Dismore

David Anderson

Angus Brendan MacNeil

Subjects

Consumers Email EasyJet

Link

View this Early day motion on www.parliament.uk