Written question asked by Norman Lamb (Liberal Democrat) on Thursday, 10 November 2005, in the House of Commons. It was due for an answer on Monday, 14 November 2005. It was answered by Alun Michael (Labour) on Tuesday, 29 November 2005 on behalf of the Department of Trade and Industry.

Telephone Preference Service

Question: To ask the Secretary of State for Trade and Industry (1) how many complaints regarding marketing calls have been received by the Information Commissioner from consumers following their registration for the telephone preference service for each year since 1999.

Answer: I understand from the Information Commissioner that due to the nature of the casework management system previously used by his office, he is unable to provide specific numbers for telesales complaints prior to 2004, but the annual reports to Parliament each year have provided general figures for complaints and inquiries.3,040 complaints about the regulations were recorded as dealt with in 2004 (January to December) 597 of which were recorded as relating to phone calls. In 2005 the office has received 4,200 regulations complaints this year, 925 of which relate to phone calls.

Secondary information

Type: Written question
Reference: 28560; 440 c291-2W;440 c291-2W
Session: 2005-06
Subjects: Complaints Telephone services Unsolicited goods and services Telephone Preference Service
Contains statistics: Yes
Link: View this Written question on www.publications.parliament.uk