Written question asked by Norman Lamb (Liberal Democrat) on Wednesday, 11 January 2006, in the House of Commons. It was due for an answer on Monday, 16 January 2006. It was answered by Alun Michael (Labour) on Thursday, 26 January 2006 on behalf of the Department of Trade and Industry.

Telephone Preference Service

Question: To ask the Secretary of State for Trade and Industry (1) pursuant to the answer of 29 November 2005, Official Report, columns 291–92W, on the Telephone Preference Service, how many companies were identified by complaints received in relation to alleged breaches of telephone call regulation; and how many companies received multiple complaints;

Answer: I understand from the Information Commissioner that due to the nature of the casework management system used, they are unable to identify the number of different companies about which they received complaints in relation to an alleged breach of Regulation 21 (unsolicited direct marketing telephone calls) of the Privacy and Electronic Communications (EC Directive) Regulations 2003. The system similarly prevents them from identifying the number of companies about which multiple complaints were received. The Information Commissioner plans to develop this function in the casework management system in future.

Secondary information

Type: Written question
Reference: 42500; 441 c2354-5W
Session: 2005-06
Subjects: Complaints Companies Telephones Unsolicited goods and services Telephone Preference Service
Link: View this Written question on www.publications.parliament.uk