Written question asked by Viscount Astor (Conservative), in the House of Lords. It was answered by Lord Davies of Oldham (Labour) on Wednesday, 5 December 2007.

Revenue and Customs: Loss of CDs

Question: asked Her Majesty's Government:Why Standard Life customers whose data was on the compact disc lost by HM Revenue and Customs were not notified until a month after the loss was reported.

Answer: It was reported to HMRC in late September that the CD had not been received. Action was taken immediately to establish with the external courier and the data production/dispatch areas within HMRC whether the discs were still in their possession. The courier was also requested to make extensive searches throughout all its depots. Once it was established from the courier that the data were definitely lost, steps were taken to issue letters to customers.

Secondary information

Type: Written question
Reference: 200; 696 c204WA
Session: 2007-08
Subjects: Disclosure of information Data protection Databases Personal records Lost property Standard Life Assurance Revenue and Customs
Link: View this Written question on www.publications.parliament.uk