1-20 of 17,631 results for subject:"Revenue and Customs"
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To ask the Chancellor of the Exchequer, what recent estimate he has made of the potential costs faced by HMRC without measures to ease the administrative burden for pensioners so they do not have to pay small amounts of tax via simple assessment.
To ask the Chancellor of the Exchequer, what recent estimate he has made of the potential costs faced by HMRC without measures to ease the administrative burden for pensioners so they do not have to pay small amounts of tax via simple assessment.
To ask the Chancellor of the Exchequer, what comparative assessment he has made of the Pay and the Terms and Conditions of Valuation Office employees merged into HM Revenue and Customs compared with those already employed at HM Revenue and Customs.
To ask the Chancellor of the Exchequer, what comparative assessment he has made of the Pay and the Terms and Conditions of Valuation Office employees merged into HM Revenue and Customs compared with those already employed at HM Revenue and Customs.
To ask the Chancellor of the Exchequer, how many Memoranda of Understanding HMRC has signed with local authority trading standards services in (a) England, (b) Northern Ireland, (c) Scotland and (d) Wales to permit access to HMRC's tobacco Track and Trace application; and how many councils have access to the...
To ask the Chancellor of the Exchequer, how many Memoranda of Understanding HMRC has signed with local authority trading standards services in (a) England, (b) Northern Ireland, (c) Scotland and (d) Wales to permit access to HMRC's tobacco Track and Trace application; and how many councils have access to the...
To ask the Chancellor of the Exchequer, further to the oral evidence, Work of HM Revenue and Customs, Treasury Select Committee, 9 September 2026, HC5, Q610, what is the specific health survey for England that is used to obtain data from people’s saliva, and whether the participants are explicitly informed...
To ask the Chancellor of the Exchequer, further to the oral evidence, Work of HM Revenue and Customs, Treasury Select Committee, 9 September 2026, HC5, Q610, what is the specific health survey for England that is used to obtain data from people’s saliva, and whether the participants are explicitly informed...
To ask the Chancellor of the Exchequer, pursuant to the answer of 7 September 2026 to Question 20932 on Revenue and Customs: Salford, whether any disciplinary action is being taken against the 14% of HMRC staff in Salford who did not meet their office attendance expectation, other than those with...
To ask the Chancellor of the Exchequer, pursuant to the answer of 7 September 2026 to Question 20932 on Revenue and Customs: Salford, whether any disciplinary action is being taken against the 14% of HMRC staff in Salford who did not meet their office attendance expectation, other than those with...
To ask the Chancellor of the Exchequer, whether his Department plans to include the modernisation of Gift Aid in HMRC’s wider digitisation programme.
To ask the Chancellor of the Exchequer, whether his Department plans to include the modernisation of Gift Aid in HMRC’s wider digitisation programme.
Enterprise tax management platform (ETMF) regeneration programme: programme business case. Incl. annexes. 22p.
Enterprise tax management platform (ETMF) regeneration programme: programme business case. Incl. annexes. 22p.
Retrospective tax legislation imposes or increases a tax charge prior to the legislation being introduced. Although this is a controversial practice, retrospective provisions are often introduced to mitigate the risks to the public finances from tax avoidance.
Retrospective tax legislation imposes or increases a tax charge prior to the legislation being introduced. Although this is a controversial practice, retrospective provisions are often introduced to mitigate the risks to the public finances from tax avoidance.
To ask the Chancellor of the Exchequer, when the Chief Executive of HMRC plans to respond to the urgent correspondence from the hon. member for North West Norfolk sent on the 8 September 2026 under case ref JW45776.
To ask the Chancellor of the Exchequer, when the Chief Executive of HMRC plans to respond to the urgent correspondence from the hon. member for North West Norfolk sent on the 8 September 2026 under case ref JW45776.
To ask the Chancellor of the Exchequer, with reference to the Transformation Roadmap Update 2026, what the current percentage is of HMRC interactions with tax agents that take place digitally, against the target of 90% by 2030.
To ask the Chancellor of the Exchequer, with reference to the Transformation Roadmap Update 2026, what the current percentage is of HMRC interactions with tax agents that take place digitally, against the target of 90% by 2030.
HMRC publishes digital shift metrics as part of its aim for at least 90% of customer interactions to be completed through digital or automated channels by 2029/30.
HMRC published its latest digital shift metrics in the 2025/26 Annual Report and Accounts.
To ask the Chancellor of the Exchequer, whether the average speed of answer published in HM Revenue and Customs' performance data includes time spent by callers listening to automated messages before joining a queue for an adviser.
To ask the Chancellor of the Exchequer, whether the average speed of answer published in HM Revenue and Customs' performance data includes time spent by callers listening to automated messages before joining a queue for an adviser.
HMRC’s published Average Speed of Answer (ASA) measure does not include the time callers spend listening to automated messages or selecting options through the automated menu.
ASA measures the time from when a customer has finished listening to the automated messages and completed their selection from the automated menu to the time when they get to speak to an adviser.
HMRC telephony performance data, including the average speed of answering a customer’s call, is published on a regular basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
To ask the Chancellor of the Exchequer, if he will establish an urgent MP hotline for Valuation Office Agency casework enquiries.
To ask the Chancellor of the Exchequer, if he will establish an urgent MP hotline for Valuation Office Agency casework enquiries.
To ask the Chancellor of the Exchequer, if he can list the names of the firms HMRC uses for Debt Collection as at today's date.
To ask the Chancellor of the Exchequer, if he can list the names of the firms HMRC uses for Debt Collection as at today's date.
Information on the debt collection agencies currently used by HMRC is publicly available on Gov.uk at: https://www.gov.uk/guidance/what-will-happen-if-you-do-not-pay-your-tax-bill
To ask the Chancellor of the Exchequer, how many staff are in HMRC's Valuation Office's High Value Council Tax Team.
To ask the Chancellor of the Exchequer, how many staff are in HMRC's Valuation Office's High Value Council Tax Team.
To ask the Chancellor of the Exchequer, with reference to the PCS press release entitled Valuation Office withdraws HVCTS Office Attendance communication, published on 24 August 2026, for what reason HMRC withdrew the Office Attendance communication; and what is the current office attendance expectation.
To ask the Chancellor of the Exchequer, with reference to the PCS press release entitled Valuation Office withdraws HVCTS Office Attendance communication, published on 24 August 2026, for what reason HMRC withdrew the Office Attendance communication; and what is the current office attendance expectation.
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential (a) financial and (b) administrative impact of differing mileage allowance rates for DWP and HMRC on self-employed people who are also in receipt of Universal Credit.
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential (a) financial and (b) administrative impact of differing mileage allowance rates for DWP and HMRC on self-employed people who are also in receipt of Universal Credit.
To ask the Chancellor of the Exchequer, what assessment he has made of the time taken by HMRC to resolve cases, and what steps he is taking to reduce delays.
To ask the Chancellor of the Exchequer, what assessment he has made of the time taken by HMRC to resolve cases, and what steps he is taking to reduce delays.
HMRC is increasing capacity in key teams, improving workforce flexibility, strengthening case progression and delivering wider transformation activity to improve the efficiency of its services.
Since April 2025, HMRC has reduced the number of aged investigation cases (those over three years old) by 38% and introduced measures to strengthen oversight and ensure cases continue to progress in a timely manner. HMRC is also establishing a dedicated team so that it can resolve older repayment claims more quickly.
HMRC monitors performance across its services, including correspondence handling and case progression. HMRC's service standard is to respond to 80% of priority correspondence within 15 working days, and it regularly publishes performance information at: HMRC performance updates. Customers can use HMRC's online 'Where's my reply?' tool to check current response times and when they can expect a response.
HMRC’s Transformation Roadmap sets out how it will modernise by 2030 to improve customer service, close the tax gap and reform HMRC. To enhance its compliance work, HMRC is investing in new systems such as: the Secure Digital Exchange Communications (SDEC) programme, enabling secure digital communication and file exchange; and a Digital Disclosure Service to allow customers and intermediaries to correct mistakes and pay liabilities and penalties for all taxes and duties with the aim to go live in 2027-28. Further information on the transformation roadmap is available at: HMRC Transformation Roadmap: update 2026.