Written question asked by Danny Alexander (Liberal Democrat) on Tuesday, 8 January 2008, in the House of Commons. It was due for an answer on Thursday, 10 January 2008. It was answered by James Plaskitt (Labour) on Tuesday, 22 January 2008 on behalf of the Department for Work and Pensions.

Departmental Surveys

Question: To ask the Secretary of State for Work and Pensions what surveys his Department has conducted of its customers in the last 10 years; and if he will place in the Library copies of such surveys.

Answer: For information up to February 2007, I refer the hon. Member to the written answer given to the hon. Member for Runnymede and Weybridge (Mr. Hammond) on 26 February 2007, Official Report, column 1049W.Since 2005 Jobcentre Plus has undertaken a survey of its customers every two years. The 2007 Jobcentre Plus satisfaction survey report is due to be published later this year; copies will be placed in the Library on publication.A customer satisfaction survey for the Pension Service's International Pension Centre was conducted last year. It is due for publication later this year; copies will be placed in the Library on publication. The Pension Service is now in the final stages of conducting its latest survey and the results will be published in July 2008.The Child Support Agency conducted a client satisfaction survey last year. The results are due to be published later this year; copies will be placed in the Library on publication.A copy of the Disability and Carers Service Customer Service Survey 2006-07 has been placed in the Library.

Secondary information

Type: Written question
Reference: 470 c1888W; 177969
Session: 2007-08
Related items: Deposited Paper DEP2008-0176
Tuesday, 22 January 2008
Deposited papers
House of Commons
Subjects: Department for Work and Pensions Surveys
Link: View this Written question on www.publications.parliament.uk