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Written question asked by Richard Taylor (Independent (affiliation)) on Tuesday, 15 January 2008, in the House of Commons. It was due for an answer on Thursday, 17 January 2008. It was answered by Ann Keen (Labour) on Thursday, 31 January 2008 on behalf of the Department of Health.


NHS: Complaints

Question
To ask the Secretary of State for Health how many complaints about care in the national health service are under investigation by the Health Service Commissioner; and what the average length of time between receipt of a complaint and publication of a decision on it has been in the last 12 months.
Answer

Information on numbers of national health service complaints processed at the third stage of the NHS Complaints Procedure is held by the Parliamentary and Health Service Ombudsman and is not collected by the Department nor held centrally. The information can be obtained by request to the Parliamentary and Health Service Ombudsman direct at:"www.ombudsman.org.uk"


Secondary information

Type
Written question
Reference
471 c652-3W; 180165
Session
2007-08
Subjects
Complaints NHS
Link
View this Written question on www.publications.parliament.uk