Written question asked by Jenny Willott (Liberal Democrat) on Monday, 30 June 2008, in the House of Commons. It was due for an answer on Wednesday, 2 July 2008. It was answered by Derek Twigg (Labour) on Tuesday, 8 July 2008 on behalf of the Ministry of Defence.

Armed Forces: Social Security Benefits

Question: To ask the Secretary of State for Defence what guidance is given to family liaison officers on provision of advice to service families on their benefit entitlements; and if he will make a statement.

Answer: The payment of benefits remains a matter for the responsible Government Department or local authority, most often Her Majesty's Revenue and Customs or the Department for Work and Pensions. There are detailed rules covering eligibility for benefits and advice on them is best provided by the relevant Departments, authorities and their agencies. The Ministry of Defence works with these responsible bodies to ensure that their websites and guidance take into account the specific circumstances of Service personnel and their families.Welfare support staff are instructed to refer families with specific queries, including benefits questions, to the most appropriate organisation to respond. This guidance given via specialist Ministry of Defence support staff and websites (such as the Service Community area of the Ministry of Defence website) is given to address certain aspects of benefits entitlement that are affected by Service life, such as moves overseas, although detailed advice should always be sought from the relevant department or agency. The Ministry of Defence also provides a worldwide information service (HIVE) which provides key information and signposting on the full range of Service community issues, including benefits.

Secondary information