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Oral question asked in the House of Commons, by John Heppell (Labour). It was answered by James Plaskitt (Labour) on Monday, 7 July 2008 on behalf of the Department for Work and Pensions.


Benefit Claims

Question
What progress has been made on the use of voice recognition analysis in respect of benefit claims.
Answer

Voice risk analysis is being piloted by 14 local authorities for claims and reviews of housing and council tax benefits. Those pilots are going well, and so a further 15 are being arranged. We are also piloting that technology in Jobcentre Plus for jobseeker's allowance and income support claims. Full evaluation results from the initial pilots will be available later this year.


Secondary information

Type
Oral question
Reference
478 c1142 
216456 
Session
2007-08
Oral question type
Lead
Chamber / Committee
House of Commons chamber
Subjects
Fraud ICT Social security benefits
Link
View this Oral question on www.publications.parliament.uk