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Written question asked by John Battle (Labour) on Tuesday, 15 December 2009, in the House of Commons. It was due for an answer on Tuesday, 5 January 2010. It was answered by Stephen Timms (Labour) on Monday, 25 January 2010 on behalf of the Treasury.

Child Benefit: Complaints

Question
To ask the Chancellor of the Exchequer what the (a) average and (b) longest time taken to resolve a child benefit complaint was in (i) 2005-06, (ii) 2006-07, (iii) 2007-08 and (iv) 2008-09.
Answer

The information requested is not available.Information about the time taken to provide a substantive response to written complaints about child benefit is provided in the following table:

Response times to written complaints received in child benefit office
Cleared within Percentage clearance Cumulative percentage
2005-06
Less than 1 week 42 42
1 to 2 weeks 23 65
2 to 3 weeks 25 90
3 to 4 weeks 4 94
4 to 5 weeks 2 96
Over 5 weeks 4 100
2006-07
Less than 1 week 30 30
1 to 2 weeks 21 50
2 to 3 weeks 37 87
3 to 4 weeks 6 93
4 to 5 weeks 2 95
Over 5 weeks 5 100
2007-08
Less than 1 week 20 20
1 to 2 weeks 24 44
2 to 3 weeks 27 71
3 to 4 weeks 7 78
4 to 5 weeks 4 82
Over 5 weeks 18 100
2008-09
Less than 1 week 15 15
1 to 2 weeks 16 31
2 to 3 weeks 25 56
3 to 4 weeks 9 64
4 to 5 weeks 5 70
Over 5 weeks 30 100

Secondary information

Type
Written question
Reference
504 c593W; 308182
Session
2009-10
Subjects
Complaints Child benefit
Contains statistics
Yes
Link
View this Written question on www.publications.parliament.uk