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Business of the House

Many hon. Members will be shocked by what has happened to the hon. Gentleman's constituent—it is simply unacceptable. Many of us have found similar things in our constituency casework. Telecommunications companies in particular very often seem to have scant regard for the interests of their consumers. I am pleased that he had the opportunity to raise the matter today on behalf of his constituent, and I will ensure that it is brought to the attention of ministerial colleagues and the regulator. In due course, he may feel it worth while to approach the Backbench Business Committee to ask for a debate on the wider subject of consumer protection, which probably affects a large number of Back-Bench Members.