Written question asked by Lord Campbell-Savours (Labour), in the House of Lords. It was answered by Earl Howe (Conservative) on Monday, 20 June 2011.

Care Homes

Question: To ask Her Majesty’s Government whether reports held by county council social service departments on investigations into complaints over treatment of persons in care home facilities were made available to the Care Quality Commission.

Answer: Reports held by county council social service departments on investigations into complaints over treatment of persons in care home facilities are not routinely shared with the Care Quality Commission (CQC). However, the CQC is made aware of the outcomes where there are concerns about the safety of the people who live at the service or where there has been a multi-agency investigation. The CQC can also, as part of its regulatory activity, request the information from the local authority. The Local Government Ombudsman shares information about complaints made by both publicly and privately funded people in social care with the CQC. The two bodies have a memorandum of understanding, setting out how they will work together.

Secondary information

Type: Written question
Reference: 9754; 728 c229-30WA
Session: 2010-12
Subjects: Complaints Disclosure of information Care homes Local government Care Quality Commission
Link: View this Written question on www.publications.parliament.uk