Written question asked by Lord Kennedy of Southwark (Labour), in the House of Lords. It was answered by Lord McNally (Liberal Democrat) on Wednesday, 6 July 2011.

Courts Service: User Survey

Question: To ask Her Majesty’s Government why they have ended the HM Courts Service Court User Survey.

Answer: My honourable friend the Parliamentary Under-Secretary of State, made a Written Ministerial Statement on 14 October 2010 (Official Report, col. 36WS) setting out why court users surveys would not be commissioned for 2010-11. In April 2011 Her Majesty's Courts Service (HMCS) and the Tribunals Service came together to form a new integrated agency, Her Majesty's Courts and Tribunals Service (HMCTS). To have commissioned surveys for 2010-11 for the two agencies that were soon to close would not have represented good value for money, as the results would have been of limited use and would not have been available until after the creation of the new integrated agency. HMCTS is currently considering how best to extract relevant user insight and intelligence for the new agency at proportionate value and cost.

Secondary information

Type: Written question
Reference: 10584; 729 c62-3WA
Session: 2010-12
Related items: Courts Service: Key Performance Indicators
Thursday, 14 October 2010
Written statements
House of Lords
Subjects: Courts Surveys HM Courts Service
Link: View this Written question on www.publications.parliament.uk