Written question asked by John Bercow (Conservative) on Tuesday, 11 November 1997, in the House of Commons. It was due for an answer on Friday, 14 November 1997. It was answered by Baroness Liddell of Coatdyke (Labour) on Friday, 14 November 1997 on behalf of the Treasury.

Treasury

Question: To ask Mr Chancellor of the Exchequer, if he will comment on the powers of the (a) banking and (b) building society ombudsmen.

Answer: Mr. Bercow: To ask the Chancellor of the Exchequer if he will make a statement on the powers of the (a) banking and (b) building society ombudsmen. [15954] Mrs. Liddell: Both ombudsmen investigate and adjudicate upon customer complaints within their terms of reference, and make awards where the complaint is upheld. The terms of reference of both schemes exclude purely commercial decisions, unless there is an allegation of maladministration.

Secondary information

Type: Written question
Reference: 15954; 300 c679W
Session: 1997-98
Subjects: Banks Building societies Ombudsman Building Societies Ombudsman Banking Ombudsman