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Dept of Transport

Answer

Mr. Congdon: To ask the Secretary of State for Transport if he has set quality of service objectives for London Underground Ltd. to achieve in 1997-98. [21624] Mr. Bowis: As is customary at this time of year, I have today written to Peter Ford, the chairman of London Transport, setting London Underground's quality of service objective for the year ahead. The table shows those objectives, London Underground's objectives for 1998-99, which were set last year as part of a package of three-year objectives, and its interim targets for this year and its performance to the beginning of January. Per cent. _________________________________________________________________________________________________. Measure 1996-97 to date 1996-97 target 1997-98 target 1998-99 target Train service regularity {1}93.0 95.7 95.9 96.2 (percentage headways achieved) Percentage schedule operated {2}94.2 96.5 96.9 97.2 Ticket purchase (percentage 96.0 98.0 98.0 98.0 queuing under 3 minutes) Escalator availability 92.3 92.0 93.0 94.5 Lift availability 96.8 96.0 96.0 96.0 Train service CSR 76.0 76.0 77.0 78.0 Train and station 74.0 73.0 75.0 76.0 information CSR Customer security and safety 82.0 83.0 83.0 83.0 CSR Staff helpfulness and 69.0 69.0 70.0 71.0 availability CSR Train and station 68.0 69.0 69.0 71.0 cleanliness CSR _________________________________________________________________________________________________. CSR = customer satisfaction rating. {1} 95.8 per cent. excluding strike days during summer 1996. {2} 96.4 per cent. excluding strike days. Performance is to be measured using the mean average of the 13 periods of the year in question.

Secondary information

Type

Written question

Reference

21624; 292 c756W;292 c754-6W

Session

1996-97

Subjects

London Underground Standards

Contains statistics

Yes