Written question asked by Lindsay Hoyle (Labour) on Thursday, 4 June 1998, in the House of Commons. It was due for an answer on Tuesday, 9 June 1998. It was answered by Glenda Jackson (Labour) on Tuesday, 9 June 1998 on behalf of the Department of the Environment, Transport and the Regions.

Dept of the Environment Transport and the Regions

Question: To ask the Secretary of State for the Environment, Transport and the Regions, if he will comment on the current levels of passenger complaints relating to train services. - Includes figures.

Answer: Mr. Hoyle: To ask the Secretary of State for the Environment, Transport and the Regions if he will make a statement on the current levels of passenger complaints relating to train services. [45027] Ms Glenda Jackson: I understand that the Central Rail Users' Consultative Committee (CRUCC) has reported an increase of 94% in the number of complaints received in the first three months of 1998 compared with the same period 1997. It is clear that passengers are still not getting the best deal from the privatised railway and we are determined to put that right, starting with our forthcoming White Paper. In the meantime I expect train operators to listen to what their passengers are telling them and act on it. Poor performance has undoubtedly contributed to the increase and the House will know of my determination to see the Franchising Director act over that.

Secondary information

Type: Written question
Reference: 45027; 313 c523W
Session: 1997-98
Subjects: Compensation Railways Office of Passenger Rail Franchising Travel Standards Train operating companies Central Rail Users' Consultative Committee
Contains statistics: Yes